Genpact Recognized as Leader in Insurance Business Process Transformation, Leveraging AI Innovations

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Genpact has been named a Leader in Avasant's 2024 Insurance Business Process Transformation RadarView report, highlighting its expertise in AI-driven insurance transformations that enhance agility and competitiveness.

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Genpact's Leadership in Insurance Transformation

Genpact (NYSE: G), a global professional services firm, has been recognized as a Leader in the inaugural edition of Avasant's 2024 Insurance Business Process Transformation RadarViewâ„¢ report. This accolade underscores Genpact's profound insurance expertise and its innovative use of artificial intelligence (AI) in delivering comprehensive insurance transformations

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AI-Driven Innovation in Insurance

Genpact's approach to insurance transformation is heavily centered on AI integration across the entire insurance value chain. The company leverages AI, analytics, and automation through proprietary platforms and partnerships to address key industry demands:

  1. Faster and more accurate claims processing
  2. Enhanced customer engagement
  3. Improved cost management

Suhas Sethi, Global Business Leader for Insurance at Genpact, emphasized the importance of AI in the evolving insurance landscape: "As the AI revolution unfolds, insurance leaders are reinventing their operations, requiring foresight and agility to stay competitive"

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Generative AI Solutions

Genpact's expertise in integrating generative AI solutions has been particularly noteworthy. Key innovations include:

  1. Cora ContactUs.ai for customer service automation
  2. AI-powered claims handling

These solutions enable insurers to streamline customer interactions and significantly improve operational efficiency

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Comprehensive Insurance Ecosystem

Genpact's innovations create a seamless, data-driven ecosystem benefiting various stakeholders in the insurance industry:

  • Insurers
  • Reinsurers
  • Brokers
  • Insurtechs

This ecosystem offers greater transparency, quicker service delivery, and more personalized insurance solutions. By optimizing operational efficiency and enabling data-driven decision-making, Genpact empowers industry stakeholders to enhance their agility and build competitive advantages

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Global Presence and Strategic Partnerships

Genpact's strong presence in North America, the United Kingdom, and Asia-Pacific, coupled with consistent investments in strategic partnerships around generative AI and automation, has been crucial in supporting insurers. The company assists in:

  1. Navigating regulatory challenges
  2. Reducing claims handling costs
  3. Enhancing risk evaluation and underwriting capabilities
  4. Elevating customer experiences

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Avasant's Evaluation

Avasant, which evaluated 22 leading service providers, distinguished Leaders based on their practice maturity, investments, innovation, and partner ecosystem. Swapnil Bhatnagar, Partner at Avasant, noted Genpact's comprehensive approach to addressing industry demands through AI-driven solutions

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Genpact's Global Impact

With over 125,000 employees across 30+ countries, Genpact serves and transforms leading enterprises, including those in the Fortune Global 500. The company's focus on leveraging deep business and industry knowledge, combined with expertise in data, technology, and AI, positions it at the forefront of driving meaningful transformations in the insurance sector

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