Infosys and Posti Group Extend Strategic Partnership to Enhance Customer Experience with AI

Infosys and Posti Extend Strategic Collaboration

To help Posti enhance customer experience and operational efficiency with an AI-first strategy leveraging Infosys Topaz Infosys (NSE, BSE, NYSE: INFY), a global leader in next-generation digital services and consulting, today announced it is extending its strategic collaboration with Posti, the leading delivery and logistics services provider in Finland, Sweden, and the Baltics. As part of the engagement, Infosys will help Posti enhance customer experience and operational efficiency while continuing to innovate, scale, and grow its IT operations. Infosys will adopt an AI-driven approach powered by Infosys Topaz, an AI-first offering using generative AI technologies, to empower Posti with operational efficiencies and service quality. Additionally, Infosys Cobalt will leverage its Live Enterprise Application Management Platform (LEAP), a cloud-enabled platform, to provide NextGen Application Management Services for enterprises to accelerate their cloud journey to help drive business productivity. In the last five years through the collaboration, Infosys has helped Posti improve the resilience of IT systems, reduce outages and disruptions, and improve Posti's ability to prevent and respond to cyber threats. Infosys has helped Posti modernize the front-end consumer-facing applications and replace legacy systems and processes. Petteri Naulapää, CIO & SVP, ICT and Digitalization, Posti Group, said, "We are pleased to announce the renewal of our collaboration with Infosys for another seven years. By harnessing the power of AI through Infosys Topaz and cloud capabilities through Infosys Cobalt, we aim to create a more efficient and customer centric organization. The collaboration with Infosys will accelerate our digital transformation journey and help us deliver exceptional services, optimize our operations, and strengthen our position as a leading delivery and logistics provider." Karmesh Vaswani, EVP and Global Head Retail, Consumer Goods & Logistics, Infosys, said, "Building on our growing presence in the Nordics and proven expertise in AI-powered transformation, Infosys is thrilled to announce the renewal of our strategic collaboration with Posti. This extension demonstrates our unwavering commitment to delivering next-generation services and solutions specifically tailored to address the unique challenges faced by our clients in the Nordics. By leveraging cutting-edge Gen AI alongside our comprehensive digital suite, we aim to propel Posti's competitiveness even further within Finland, Sweden, and the Baltics. This next phase of our work will empower Posti to not only become a leader in the logistics and e-commerce sector, but a true digital frontrunner in the Nordics." About Infosys Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

Infosys to help Posti spruce up customer experience, efficiency with AI

Indian IT services company Infosys on Thursday announced it is extending strategic collaboration with Posti to enable the delivery and logistics services provider in Finland, Sweden and the Baltics to enhance customer experience and operational efficiency. Infosys will adopt an AI-driven approach powered by Topaz, its AI-first offering using generative AI technologies, to empower Posti with operational efficiencies and service quality. Click here to connect with us on WhatsApp Infosys Cobalt will leverage its Live Enterprise Application Management Platform (LEAP), a cloud-enabled platform, to provide NextGen Application Management Services for enterprises to drive their cloud journey, and enhance business productivity. "Infosys today announced it is extending its strategic collaboration with Posti, the leading delivery and logistics services provider in Finland, Sweden and the Baltics," the release said. Over the last five years through the collaboration, Infosys has helped Posti improve the resilience of IT systems, reduce outages and disruptions, and improve the ability to prevent and respond to cyber threats. "Infosys has helped Posti modernise the front-end consumer-facing applications and replace legacy systems and processes," it said. Also Read Why did Mphasis, Nifty IT gain up to 4% after US Fed cut rates by 50 bps? Premium IT staffers' FY25 average salary hikes likely to be 5.5-8%, say experts AI Alliance adds 7 Indian members including Infosys, AI4Bharat & Sarvam AI Infy, TCS, LTIM: Pivot levels to track on IT stocks as Fed readies rate cut Infosys enters collaboration with UK's Metro Bank to digitalise operations

Infosys renews deal with Europe's Posti group for 7 years

India's second largest software services exporter has announced renewal of partnership by another seven years with Europe-based delivery and logistics services provider Posti (Finnish Postal Service), present in Finland, Sweden, and the Baltics. "As part of the engagement, Infosys will help Posti enhance customer experience and operational efficiencywhile continuing to innovate, scale, and grow its IT operations," Infosys said in a statement. Financial details of the deal were not disclosed. The Bengaluru IT major will use its AI platform Topaz using generative AI (GenAI) technologies to empower Posti with operational efficiencies and service quality. The company will also adopt its cloud offering Cobalt to leverage its platform Live Enterprise Application Management Platform (LEAP) to provide NextGen Application Management Services for enterprises to accelerate their cloud journey and help drive business productivity. "We are pleased to announce the renewal of our collaboration with Infosys for another seven years. By harnessing the power of AI through Infosys Topaz and cloud capabilities through Infosys Cobalt, we aim to create a more efficient and customer centric organization. The collaboration with Infosys will accelerate our digital transformation journey and help us deliver exceptional services, optimize our operations, and strengthen our position as a leading delivery and logistics provider," said Petteri Naulapää, CIO & SVP, ICT and digitalization, Posti Group. "In the last five years through the collaboration, Infosys has helped Posti improve the resilience of IT systems, reduce outages and disruptions, and improve Posti's ability to prevent and respond to cyber threats. Infosys has helped Posti modernize the front-end consumer-facing applications and replace legacy systems and processes," the statement added. In August, ET had reported that nearly 700 contracts worth $26 billion were due to be renewed from August to December across the global market for technology services deals. "Building on our growing presence in the Nordics and proven expertise in AI-powered transformation, Infosys is thrilled to announce the renewal of our strategic collaboration with Posti. This extension demonstrates our unwavering commitment to delivering next-generation services and solutions specifically tailored to address the unique challenges faced by our clients in the Nordics. By leveraging cutting-edge Gen AI alongside our comprehensive digital suite, we aim to propel Posti's competitiveness even further within Finland, Sweden, and the Baltics," said Karmesh Vaswani, EVP and global head retail, consumer goods & logistics, Infosys. This next phase of our work will empower Posti to not only become a leader in the logistics and e-commerce sector, but a true digital frontrunner in the Nordics," he added.