Infosys and Posti Group Extend Strategic Partnership to Enhance Customer Experience with AI
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Infosys and Posti Extend Strategic Collaboration
To help Posti enhance customer experience and operational efficiency with an AI-first strategy leveraging Infosys Topaz Infosys (NSE, BSE, NYSE: INFY), a global leader in next-generation digital services and consulting, today announced it is extending its strategic collaboration with Posti, the leading delivery and logistics services provider in Finland, Sweden, and the Baltics. As part of the engagement, Infosys will help Posti enhance customer experience and operational efficiency while continuing to innovate, scale, and grow its IT operations. Infosys will adopt an AI-driven approach powered by Infosys Topaz, an AI-first offering using generative AI technologies, to empower Posti with operational efficiencies and service quality. Additionally, Infosys Cobalt will leverage its Live Enterprise Application Management Platform (LEAP), a cloud-enabled platform, to provide NextGen Application Management Services for enterprises to accelerate their cloud journey to help drive business productivity. In the last five years through the collaboration, Infosys has helped Posti improve the resilience of IT systems, reduce outages and disruptions, and improve Posti's ability to prevent and respond to cyber threats. Infosys has helped Posti modernize the front-end consumer-facing applications and replace legacy systems and processes. Petteri Naulapää, CIO & SVP, ICT and Digitalization, Posti Group, said, "We are pleased to announce the renewal of our collaboration with Infosys for another seven years. By harnessing the power of AI through Infosys Topaz and cloud capabilities through Infosys Cobalt, we aim to create a more efficient and customer centric organization. The collaboration with Infosys will accelerate our digital transformation journey and help us deliver exceptional services, optimize our operations, and strengthen our position as a leading delivery and logistics provider." Karmesh Vaswani, EVP and Global Head Retail, Consumer Goods & Logistics, Infosys, said, "Building on our growing presence in the Nordics and proven expertise in AI-powered transformation, Infosys is thrilled to announce the renewal of our strategic collaboration with Posti. This extension demonstrates our unwavering commitment to delivering next-generation services and solutions specifically tailored to address the unique challenges faced by our clients in the Nordics. By leveraging cutting-edge Gen AI alongside our comprehensive digital suite, we aim to propel Posti's competitiveness even further within Finland, Sweden, and the Baltics. This next phase of our work will empower Posti to not only become a leader in the logistics and e-commerce sector, but a true digital frontrunner in the Nordics." About Infosys Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
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Infosys to help Posti spruce up customer experience, efficiency with AI
Indian IT services company Infosys on Thursday announced it is extending strategic collaboration with Posti to enable the delivery and logistics services provider in Finland, Sweden and the Baltics to enhance customer experience and operational efficiency. Infosys will adopt an AI-driven approach powered by Topaz, its AI-first offering using generative AI technologies, to empower Posti with operational efficiencies and service quality. Click here to connect with us on WhatsApp Infosys Cobalt will leverage its Live Enterprise Application Management Platform (LEAP), a cloud-enabled platform, to provide NextGen Application Management Services for enterprises to drive their cloud journey, and enhance business productivity. "Infosys today announced it is extending its strategic collaboration with Posti, the leading delivery and logistics services provider in Finland, Sweden and the Baltics," the release said. Over the last five years through the collaboration, Infosys has helped Posti improve the resilience of IT systems, reduce outages and disruptions, and improve the ability to prevent and respond to cyber threats. "Infosys has helped Posti modernise the front-end consumer-facing applications and replace legacy systems and processes," it said. Also Read Why did Mphasis, Nifty IT gain up to 4% after US Fed cut rates by 50 bps? Premium IT staffers' FY25 average salary hikes likely to be 5.5-8%, say experts AI Alliance adds 7 Indian members including Infosys, AI4Bharat & Sarvam AI Infy, TCS, LTIM: Pivot levels to track on IT stocks as Fed readies rate cut Infosys enters collaboration with UK's Metro Bank to digitalise operations
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Infosys renews deal with Europe's Posti group for 7 years
India's second largest software services exporter has announced renewal of partnership by another seven years with Europe-based delivery and logistics services provider Posti (Finnish Postal Service), present in Finland, Sweden, and the Baltics. "As part of the engagement, Infosys will help Posti enhance customer experience and operational efficiencywhile continuing to innovate, scale, and grow its IT operations," Infosys said in a statement. Financial details of the deal were not disclosed. The Bengaluru IT major will use its AI platform Topaz using generative AI (GenAI) technologies to empower Posti with operational efficiencies and service quality. The company will also adopt its cloud offering Cobalt to leverage its platform Live Enterprise Application Management Platform (LEAP) to provide NextGen Application Management Services for enterprises to accelerate their cloud journey and help drive business productivity. "We are pleased to announce the renewal of our collaboration with Infosys for another seven years. By harnessing the power of AI through Infosys Topaz and cloud capabilities through Infosys Cobalt, we aim to create a more efficient and customer centric organization. The collaboration with Infosys will accelerate our digital transformation journey and help us deliver exceptional services, optimize our operations, and strengthen our position as a leading delivery and logistics provider," said Petteri Naulapää, CIO & SVP, ICT and digitalization, Posti Group. "In the last five years through the collaboration, Infosys has helped Posti improve the resilience of IT systems, reduce outages and disruptions, and improve Posti's ability to prevent and respond to cyber threats. Infosys has helped Posti modernize the front-end consumer-facing applications and replace legacy systems and processes," the statement added. In August, ET had reported that nearly 700 contracts worth $26 billion were due to be renewed from August to December across the global market for technology services deals. "Building on our growing presence in the Nordics and proven expertise in AI-powered transformation, Infosys is thrilled to announce the renewal of our strategic collaboration with Posti. This extension demonstrates our unwavering commitment to delivering next-generation services and solutions specifically tailored to address the unique challenges faced by our clients in the Nordics. By leveraging cutting-edge Gen AI alongside our comprehensive digital suite, we aim to propel Posti's competitiveness even further within Finland, Sweden, and the Baltics," said Karmesh Vaswani, EVP and global head retail, consumer goods & logistics, Infosys. This next phase of our work will empower Posti to not only become a leader in the logistics and e-commerce sector, but a true digital frontrunner in the Nordics," he added.
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Infosys and Posti Group, Finland's leading postal and logistics service provider, have renewed their strategic collaboration for seven years. The partnership aims to enhance customer experience and operational efficiency using AI and automation.
Extended Partnership
Infosys, a global leader in next-generation digital services and consulting, has announced a significant extension of its strategic collaboration with Posti Group, Finland's premier postal and logistics service provider. The renewed partnership, set to last for seven years, builds upon their existing relationship and aims to drive innovation and digital transformation in the logistics sector
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.Focus on AI and Automation
At the heart of this extended collaboration is a strong emphasis on leveraging cutting-edge technologies to enhance Posti's operations. Infosys will play a crucial role in helping Posti harness the power of artificial intelligence (AI) and automation to improve customer experience and operational efficiency
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.Scope of Collaboration
The partnership encompasses a wide range of services and technological advancements:
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Digital Experience Enhancement: Infosys will work on elevating Posti's digital channels to provide a more seamless and user-friendly experience for customers.
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Operational Efficiency: The collaboration aims to streamline Posti's internal processes, potentially reducing costs and improving overall operational effectiveness.
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AI-Driven Solutions: Artificial intelligence will be integrated into various aspects of Posti's business, from customer service to logistics management.
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Cloud Migration: As part of the digital transformation, there will likely be a focus on moving Posti's systems to cloud-based platforms for greater flexibility and scalability
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Strategic Importance
This renewed partnership is strategically significant for both companies:
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For Posti: It represents a commitment to staying at the forefront of technological innovation in the postal and logistics industry, ensuring competitiveness in a rapidly evolving market.
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For Infosys: The deal strengthens its position in the European market and showcases its capabilities in driving digital transformation for large-scale enterprises.
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Industry Impact
The collaboration between Infosys and Posti could set a benchmark for digital transformation in the postal and logistics sector. As other companies observe the outcomes of this partnership, it may inspire similar initiatives across the industry, potentially leading to widespread adoption of AI and automation technologies in logistics operations.
Future Outlook
While specific financial details of the deal have not been disclosed, the seven-year timeframe suggests a long-term commitment from both parties. This extended period allows for the implementation of complex technological solutions and the realization of long-term benefits. As the partnership progresses, it will be interesting to observe how Posti's services evolve and how customer experiences are transformed through the integration of AI and other advanced technologies.
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