MKBHD's Panels Wallpaper App Faces Backlash Over Pricing, Creator Promises Changes

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Popular tech YouTuber Marques Brownlee (MKBHD) launched a wallpaper app called Panels, which faced criticism for its steep pricing. Brownlee has since addressed the backlash and promised to make changes to the app.

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Launch and Initial Reception

Popular tech YouTuber Marques Brownlee, known as MKBHD, recently launched a wallpaper app called Panels. The app, available on both iOS and Android platforms, offers users access to a curated collection of wallpapers created by Brownlee and his team

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. However, the initial reception was far from positive, with many users expressing disappointment and frustration over the app's pricing model.

Pricing Controversy

The primary source of contention was the app's subscription model, which charged users $1.99 per month or $19.99 per year for access to the wallpaper collection

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. This pricing strategy was met with significant backlash from Brownlee's fanbase and the wider tech community. Many argued that the cost was excessive for a wallpaper app, especially considering that numerous free alternatives are available in the market.

User Feedback and Criticism

Critics pointed out that the app's features did not justify its price point. Some users expressed disappointment that the app lacked basic functionalities such as the ability to set wallpapers directly from within the app on iOS devices

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. The controversy quickly gained traction on social media platforms, with many of Brownlee's followers expressing their dissatisfaction.

Brownlee's Response

In response to the overwhelming negative feedback, Marques Brownlee took to social media to address the concerns. He acknowledged the criticism and announced that changes would be made to the app

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. Brownlee stated, "We're already working on updates. First thing we're doing is adding a one-time purchase option."

Planned Changes and Updates

The MKBHD team is now focusing on implementing several changes to address user concerns:

  1. Introduction of a one-time purchase option as an alternative to the subscription model
  2. Lowering the subscription price
  3. Adding more features to justify the pricing
  4. Improving the app's functionality, particularly for iOS users

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Industry Implications

This incident highlights the challenges content creators face when venturing into product development. It underscores the importance of aligning product offerings with audience expectations, especially for influencers with large, engaged followings. The backlash also demonstrates the power of community feedback in shaping product development and pricing strategies in the digital age.

As the situation continues to evolve, many are watching to see how Brownlee and his team will implement the promised changes and whether these adjustments will be sufficient to satisfy users and rebuild trust within his community.

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