NatWest Partners with AWS and Accenture for AI-Driven Banking Transformation

NatWest banks on AWS, Accenture for AI-driven overhaul

Deal adds to a string of relationships based on improving data and analytics NatWest Group has announced a five-year contract with AWS and Accenture intended to improve its analytics performance for customer data. The UK-based global bank said it plans to transform customer service by modernizing its digital, data, analytics, and AI tech. NatWest has around 20 million customers globally. It said it will use the cloud, AI, and banking knowledge of Accenture and AWS to improve how it responds to their needs. It also plans to use the agreement to up the skills of its workforce and "foster a data-driven culture." The bank said it is preparing to consolidate "various data streams into a single, bank-wide data platform, enabled by AI." As well as customer service, it would use the platform to address back-office challenges such as security, capital management, and regulatory reporting. NatWest Group CEO Paul Thwaite said: "This collaboration with Accenture and AWS is key to helping us progress the transformation of NatWest as we become a simpler, more technology and data-driven bank. "Our industry - and the expectations of our customers - are changing rapidly and we are building our capabilities in order to understand and serve their needs better and faster than ever before. Equipped with high-quality data, we can continue to quietly revolutionize how we serve our customers through the use of AI and other technologies." But the banking group already has a slew of relationships with other vendors designed to address its data, analytics, and AI needs. In March, Natwest announced it would work with OpenAI to develop the bank's digital assistant services to help customers use AI for more complex tasks. In 2023, it signed up with IBM to enhance its virtual assistant, Cora, to use generative AI to provide customers with access to a wider range of information via more natural, conversational interactions. It also signed a deal with Snowflake to use its cloud analytics service to address the environmental impacts of its business. In 2022, NatWest was cited by data warehouse stalwart Teradata as an example of a customer migrating on-prem datacenters to its Vantage cloud platform on AWS. ®

NatWest Partners with Accenture and AWS in 5-Year Deal to Drive AI and Data Transformation | AIM

The initiative will modernise NatWest's data, analytics, and AI capabilities, with the goal of anticipating customer needs, streamlining internal processes, and improving operational performance across the bank NatWest Group has announced a major five-year collaboration with Accenture and Amazon Web Services (AWS) to accelerate its digital and AI transformation, aiming to provide more personalised, efficient, and engaging experiences for its 20 million customers. The initiative will modernise NatWest's data, analytics, and AI capabilities, with the goal of anticipating customer needs, streamlining internal processes, and improving operational performance across the bank. "We are excited to partner with NatWest and AWS and bring our deep industry experience and data and AI expertise to this reinvention, which will increase efficiency, drive greater productivity and create value," Julie Sweet, chair and CEO of Accenture, said. By consolidating data streams into a unified platform and leveraging automation, NatWest intends to reduce costs, improve fraud prevention, and simplify customer interactions such as onboarding and document processing. As part of the initiative, the bank also plans to upskill its workforce with new AI tools and nurture a data-driven culture. These changes will support the bank's strategic priorities of disciplined growth, simplified operations, and stronger risk management. "Our industry -- and the expectations of our customers -- are changing rapidly and we are building our capabilities in order to understand and serve their needs better and faster than ever before, " Paul Thwaite, CEO of NatWest Group, said. He further added that equipped with high quality data, we can continue to quietly revolutionise customer service through the use of AI and other technologies in order to provide more personalised products and services. The collaboration will also support capital management and improve financial, regulatory, and risk reporting through better data sourcing, while introducing new AI-powered capabilities for relationship managers to gain deeper insights into customer relationships."NatWest is working with AWS and Accenture to bring together banking data to better serve customers. Using AWS's deep and extensive experience in financial services technology, NatWest is setting new standards in banking as a more agile, customer-focused bank," Matt Garman, CEO of AWS said.

NatWest hires AWS and Accenture to consolidate customer data across the bank

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. The project will revamp the storage of data on 20 million customers across the bank to help anticipate and respond to customer needs faster with more personalised services. As a result, the bank's relationship managers will gain a deeper insight into customer financial wellness, equipping them with tools and analytics to provide recommendations, products and support that proactively meet their needs. The avilability of better quality data is also expected to aid faster onboarding, improve customer complaints handling, support security and protection measures by reducing the time it takes to alert customers of fraud risks and to provide more efficient and faster financial, risk and regulatory reporting through improved data sourcing. Paul Thwaite, CEO of NatWest Group, says: "This collaboration with Accenture and AWS is key to helping us progress the transformation of NatWest as we become a simpler, more technology and data-driven bank. Our industry -- and the expectations of our customers -- are changing rapidly and we are building our capabilities in order to understand and serve their needs better and faster than ever before. Equipped with high quality data, we can continue to quietly revolutionise how we serve our customers through the use of AI and other technologies in order to provide more personalised products and services."

NatWest To Overhaul Digital Banking With AWS, Accenture - Accenture (NYSE:ACN), Amazon.com (NASDAQ:AMZN), NatWest Group (NYSE:NWG)

Tim Melvin's system has spotted 10X winners like NVIDIA and Matador -- see his next 6 picks and the options strategies to multiply gains at a free July 23 event. Register Here. NatWest Group NWG on Wednesday unveiled a five-year strategic partnership with Amazon Web Services Inc. AMZN and Accenture Plc ACN to overhaul its digital infrastructure and elevate customer experiences through cloud computing, AI, and advanced data analytics. The initiative targets NatWest's 20 million customers, promising smarter, more responsive services driven by enhanced data capabilities and automation. Employees will also benefit from access to modern AI tools designed to simplify internal processes and improve customer interactions. Paul Thwaite, CEO of NatWest, said the collaboration supports the bank's ambition to evolve into a more agile and data-led organization. Thwaite noted that this effort will help the bank deliver tailored solutions more efficiently, with customer expectations rapidly shifting. Also Read: Amazon's AI-Powered Cost Cuts, Labor Gains And Record Prime Day Drive Analyst's Bullish Outlook Julie Sweet, Chair and CEO of Accenture, described the project as a reinvention of NatWest's approach to banking, using data to create seamless and personalized financial journeys. She emphasized the role of AI in enhancing productivity and generating value. Matt Garman, CEO of AWS, highlighted the platform's ability to provide the agility and reliability NatWest needs to deepen customer relationships while remaining secure and scalable. He pointed to the bank's AI-enabled systems as a model for innovation in the financial sector. Trending Investment OpportunitiesAdvertisementArrivedBuy shares of homes and vacation rentals for as little as $100. Get StartedWiserAdvisorGet matched with a trusted, local financial advisor for free.Get StartedPoint.comTap into your home's equity to consolidate debt or fund a renovation.Get StartedRobinhoodMove your 401k to Robinhood and get a 3% match on deposits.Get Started Key components of the plan include consolidating multiple data sources into one AI-powered platform, simplifying customer onboarding through digital tools, and enhancing fraud prevention and regulatory reporting. The integration aims to streamline operations and support faster decision-making. The announcement coincides with Accenture's efforts to broaden its AI footprint in Southeast Asia, including a recent acquisition in Malaysia that strengthens its data consulting services. Related ETFs: Vanguard Information Technology ETF VGT, Global X Artificial Intelligence & Technology ETF AIQ. Price Action: At last check Wednesday, NWG shares were trading higher by 0.22% to $13.62 premarket. ACN closed 1.60% higher at $286.96 on Tuesday. Read Next: Apple Set To Dodge Over $50 Million In Daily EU Fines With App Store Overhaul, Opening Door To Cheaper Developer Payments: Report Photo via Shutterstock ACNAccenture PLC$286.96-%Stock Score Locked: Want to See it? Benzinga Rankings give you vital metrics on any stock - anytime. Reveal Full ScoreEdge RankingsMomentum21.54Growth25.67Quality20.06Value16.31Price TrendShortMediumLongOverviewAMZNAmazon.com Inc$228.080.27%NWGNatWest Group PLC$13.620.22%AIQGlobal X Artificial Intelligence & Technology ETF$44.18-%VGTVanguard Information Tech ETF$678.91-0.13%Market News and Data brought to you by Benzinga APIs

NatWest Group to Accelerate Bank-Wide Data and AI Transformation Through 5-Year Collaboration with Accenture and Accenture

NatWest Group has announced a new, five-year collaboration with Amazon Web Services, Inc. and Accenture to transform the way it serves its customers by accelerating the modernisation of its digital, data and analytics, and AI capabilities. The collaboration will enable NatWest to provide more intuitive, engaging and personalised services to its 20 million customers--drawing on the combination of Accenture and AWS's advancedcloud, AI, and bankingex expertise to help anticipate and respond to customer needs faster and more effectively. In parallel, it will further enhance colleagues' skills and foster a data-driven culture through access to new AI technologies that empower them to more swiftly and easily serve customers. Using AWS's deep and extensive experience in financial services technology, NatWest is setting new standards in banking as a more agile, customer-focused bank. Their AI-enabled platform will deliver the agility, security, and reliability needed to deepen customer relationships and drive growth. This exemplifies how forward-thinking financial institutions work with AWS to solve real problems and innovate at scale.

Amazon com : NatWest Group to Accelerate Bank-wide Data and AI Transformation Through 5-year Collaboration with Accenture and AWS

Learn more about AWS, NatWest Group, and Accenture's strategic collaboration here. Learn more about AWS, NatWest Group, and Accenture's strategic collaboration here. LONDON; July 23, 2025 - NatWest Group("NatWest") has today announced a new, five-year collaboration with Amazon Web Services, Inc. ("AWS") - an Amazon.com, Inc. company (NASDAQ: AMZN) - and Accenture (NYSE: ACN) to transform the way it serves its customers by accelerating the modernisation of its digital, data and analytics, and AI capabilities. The collaboration will enable NatWest to provide more intuitive, engaging and personalised services to its 20 million customers - drawing on the combination of Accenture and AWS's advanced cloud, AI, and banking expertise to help anticipate and respond to customer needs faster and more effectively. In parallel, it will further enhance colleagues' skills and foster a data-driven culture through access to new AI technologies that empower them to more swiftly and easily serve customers. As a result, the collaboration will help NatWest deliver against each of its strategic priorities: Paul Thwaite, CEO of NatWest Group, said: "This collaboration with Accenture and AWS is key to helping us progress the transformation of NatWest as we become a simpler, more technology and data-driven bank. Our industry - and the expectations of our customers - are changing rapidly and we are building our capabilities in order to understand and serve their needs better and faster than ever before. Equipped with high quality data, we can continue to quietly revolutionise how we serve our customers through the use of AI and other technologies in order to provide more personalised products and services as a trusted partner in the moments that matter most." Julie Sweet, Chair and CEO of Accenture, said: "NatWest has a bold vision to use the power of its data to seamlessly tie together its products, channels and customer touchpoints - a major step forward in making banking easier for its customers and providing them with more personalised experiences. We are excited to partner with NatWest and AWS and bring our deep industry experience and data and AI expertise to this reinvention, which will increase efficiency, drive greater productivity and create value. Together, we will help NatWest raise the bar for how banks can use data and AI to better serve customers and reach new levels of performance." Matt Garman, CEO of AWS, said: "NatWest is working with AWS and Accenture to bring together banking data to better serve customers. Using AWS's deep and extensive experience in financial services technology, NatWest is setting new standards in banking as a more agile, customer-focused bank. Their AI-enabled platform will deliver the agility, security, and reliability needed to deepen customer relationships and drive growth. This exemplifies how forward-thinking financial institutions work with AWS to solve real problems and innovate at scale." ### Notes to editors: Supporting video content from NatWest, Accenture and AWS can be found here. About Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at accenture.com About Amazon Web Services Since 2006, Amazon Web Services has been the world's most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, media, and application development, deployment, and management from 117 Availability Zones within 37 geographic regions, with announced plans for 13 more Availability Zones and four more AWS Regions in Chile, New Zealand, the Kingdom of Saudi Arabia, and the AWS European Sovereign Cloud. Millions of customers-including the fastest-growing startups, largest enterprises, and leading government agencies-trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com. About Amazon Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth's Most Customer-Centric Company, Earth's Best Employer, and Earth's Safest Place to Work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon. For more information, visit amazon.com/aboutand follow @AmazonNews.

NatWest Group to Accelerate Bank-wide Data and AI Transformation Through 5-year Collaboration with Accenture and AWS

Strategic collaboration to provide better, simpler, and more personalised experiences for customers banking with NatWest NatWest Group ("NatWest") has today announced a new, five-year collaboration with Amazon Web Services, Inc. ("AWS") -- an Amazon.com, Inc. company (NASDAQ: AMZN) -- and Accenture (NYSE: ACN) to transform the way it serves its customers by accelerating the modernisation of its digital, data and analytics, and AI capabilities. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250722430388/en/ The collaboration will enable NatWest to provide more intuitive, engaging and personalised services to its 20 million customers -- drawing on the combination of Accenture and AWS's advanced cloud, AI, and banking expertise to help anticipate and respond to customer needs faster and more effectively. In parallel, it will further enhance colleagues' skills and foster a data-driven culture through access to new AI technologies that empower them to more swiftly and easily serve customers. As a result, the collaboration will help NatWest deliver against each of its strategic priorities: * Disciplined growth: * Bank-wide simplification: * Active balance sheet and risk management: Paul Thwaite, CEO of NatWest Group, said: "This collaboration with Accenture and AWS is key to helping us progress the transformation of NatWest as we become a simpler, more technology and data-driven bank. Our industry -- and the expectations of our customers -- are changing rapidly and we are building our capabilities in order to understand and serve their needs better and faster than ever before. Equipped with high quality data, we can continue to quietly revolutionise how we serve our customers through the use of AI and other technologies in order to provide more personalised products and services as a trusted partner in the moments that matter most." Julie Sweet, Chair and CEO of Accenture, said: "NatWest has a bold vision to use the power of its data to seamlessly tie together its products, channels and customer touchpoints -- a major step forward in making banking easier for its customers and providing them with more personalised experiences. We are excited to partner with NatWest and AWS and bring our deep industry experience and data and AI expertise to this reinvention, which will increase efficiency, drive greater productivity and create value. Together, we will help NatWest raise the bar for how banks can use data and AI to better serve customers and reach new levels of performance." Matt Garman, CEO of AWS, said: "NatWest is working with AWS and Accenture to bring together banking data to better serve customers. Using AWS's deep and extensive experience in financial services technology, NatWest is setting new standards in banking as a more agile, customer-focused bank. Their AI-enabled platform will deliver the agility, security, and reliability needed to deepen customer relationships and drive growth. This exemplifies how forward-thinking financial institutions work with AWS to solve real problems and innovate at scale." Supporting video content from NatWest, Accenture and AWS can be found here. Forward-Looking Statements Except for the historical information and discussions contained herein, statements in this news release may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Words such as "may," "will," "should," "likely," "anticipates," "aspires," "expects," "intends," "plans," "projects," "believes," "estimates," "positioned," "outlook," "goal," "target" and similar expressions are used to identify these forward-looking statements. These statements are not guarantees of future performance nor promises that goals or targets will be met, and involve a number of risks, uncertainties and other factors that are difficult to predict and could cause actual results to differ materially from those expressed or implied. These risks include, without limitation, that the use of AI could harm our business, damage our reputation or give rise to legal or regulatory action, as well as the risks, uncertainties and other factors discussed under the "Risk Factors" heading in Accenture plc's most recent Annual Report on Form 10-K and other documents filed with or furnished to the Securities and Exchange Commission. Statements in this news release speak only as of the date they were made, and Accenture undertakes no duty to update any forward-looking statements made in this news release or to conform such statements to actual results or changes in Accenture's expectations. About Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services -- creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at accenture.com About Amazon Web Services Since 2006, Amazon Web Services has been the world's most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, media, and application development, deployment, and management from 117 Availability Zones within 37 geographic regions, with announced plans for 13 more Availability Zones and four more AWS Regions in Chile, New Zealand, the Kingdom of Saudi Arabia, and the AWS European Sovereign Cloud. Millions of customers -- including the fastest-growing startups, largest enterprises, and leading government agencies -- trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com. About Amazon Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth's Most Customer-Centric Company, Earth's Best Employer, and Earth's Safest Place to Work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon. For more information, visit amazon.com/about and follow @AmazonNews. Copyright © 2025 Accenture. All rights reserved. Accenture and its logo are trademarks of Accenture. View source version on businesswire.com: https://www.businesswire.com/news/home/20250722430388/en/