Salesforce and NVIDIA Join Forces to Revolutionize Enterprise AI with Advanced Autonomous Agents

Salesforce and Nvidia collaborate to advance AI agent innovation

Salesforce and Nvidia on 18 September 2024, announced a strategic collaboration to develop advanced AI capabilities for enterprises, focusing on autonomous agent and interactive avatar experiences. As part of the collaboration, the companies will work together to optimise predictive and generative AI workflows by integrating Nvidia's AI platform with Salesforce's platform and Agentforce, according to a press release. The partnership aims to improve productivity across sales, service, marketing, and IT teams that rely on Salesforce CRM as the central hub for all customer data. The collaboration will provide Salesforce customers with accelerated value from their AI investments, helping them differentiate and maintain a competitive edge. Use cases for the technology include crisis management, real-time weather impact analysis for travel logistics, and real-time customer support resolution. Additionally, the partnership will enhance AI capabilities by accelerating processing in Salesforce Data Cloud, which unifies and harmonises structured and unstructured customer data in real time. "Together with Nvidia, we're leading the third wave of the AI revolution -- moving beyond co-pilots to humans and intelligent agents working seamlessly to drive customer success," said Marc Benioff, Chair and CEO of Salesforce. "Nvidia and Salesforce are combining our technologies to accelerate the development of AI agents, enabling companies to supercharge their productivity," said Jensen Huang, founder and CEO of Nvidia. Published - September 18, 2024 01:25 pm IST Read Comments

NVIDIA, Salesforce Announce Strategic AI Collaboration: What To Know - NVIDIA (NASDAQ:NVDA)

Salesforce and NVIDIA will also collaborate to enable human-like experiences when customers or employees interact with Agentforce agents. NVIDIA Corp. NVDA and Salesforce, Inc. CRM on Tuesday announced a strategic collaboration to develop advanced AI capabilities for enterprises with autonomous agent and interactive avatar experiences. The Details: The companies said they will work together to deliver optimized predictive and generative AI workflows by bringing together the NVIDIA AI platform, the Salesforce Platform and Agentforce. The companies expect the collaboration to deliver advances in AI platform performance and model throughput to improve productivity and effectiveness of interactions across industries. Salesforce and NVIDIA will also collaborate on AI agent avatars with NVIDIA ACE, a collection of digital human technologies and NIM microservices, and Agentforce to enable human-like experiences when customers or employees interact with Agentforce agents. Read Next: What Happened With MicroStrategy Stock Today? "In the future, every company, every job will be enhanced by a wide range of AI agents -- assistants that will transform how we work," said NVIDIA founder and CEO Jensen Huang. "NVIDIA and Salesforce are bringing together our technologies to accelerate the development of AI agents for companies to supercharge their productivity," Huang added. NVDA, CRM Price Action: According to Benzinga Pro, Nvidia shares ended Tuesday's session down 1.02% at $115.59 and Salesforce shares closed down 0.65% at $255.19. Read Also: What's Going On With Tupperware Brands Stock? Photo: Shutterstock Market News and Data brought to you by Benzinga APIs

Salesforce and NVIDIA Unite to Launch Advanced Autonomous AI Agents for Enterprises

The collaboration is leading the third wave of the AI revolution, moving beyond copilots to humans and intelligent agents working seamlessly to drive customer success. Salesforce and NVIDIA have announced a collaboration aimed at developing advanced AI capabilities for enterprise with autonomous agents. This partnership focuses on integrating NVIDIA's AI platform with Salesforce's Agentforce, starting an ecosystem to launch billions of Agentforce to be deployed in the coming years. This collaboration optimises predictive and generative AI workflows, enabling enhanced insights and productivity for sales, service, marketing and IT teams, utilising Salesforce's CRM platform. Marc Benioff, Chair and CEO of Salesforce, emphasised the partnership's potential saying, "Together with NVIDIA, we're leading the third wave of the AI revolution, moving beyond copilots to humans and intelligent agents working seamlessly to drive customer success." Jensen Huang, CEO of NVIDIA highlighted how technology has now reached a positive feedback loop where AI is designing new AI and is now advancing at the pace of "Moore's Law squared", meaning that the progress we will see in the next year or two will be "spectacular and surprising" Huang focused on how this collaboration will make an industry shift by making it an industry of skills and not tools like it had been so far; AI Agents sitting on top of AI tools using said tools. Agentforce will be empowered to reason and collaborate with each other helping with problem solving. According to Huang, the breakthrough came in when unsupervised learning became like a possibility in the AI ecospace as the ability for humans to label data at scale posed a limitation and unsupervised learning swapped in, creating language models with the help and assistance of existing language models which codified human prior knowledge to learn multimodality creating multimodal data and thereby expanding the scale. The collaboration will enable Salesforce customers to leverage next-generation AI capabilities through Agentforce, which includes pre-built agents and tools for customization. Integration with NVIDIA's NIM microservices and NeMo for model customisation is expected to enhance AI performance and efficiency. Key use cases include crisis management, real-time weather adjustments for travel, and instant customer support resolution. In addition to advanced AI capabilities, the partnership will also enhance AI capabilities by accelerating processing in Salesforce Data Cloud, which will unify and harmonises structured and unstructured customer data in real time. Data Cloud will provide a "Zero Copy" capability, enabling Salesforce customers to quickly and easily connect to their enterprise data, which will then be retrievable by Agentforce to analyze and act on. NVIDIA's full stack accelerated computing platform will optimise compute resources, leading to quicker insights and improved performance across the AI platforms. Salesforce and NVIDIA are also developing AI-powered avatars with NVIDIA ACE technologies. These avatars will enhance interactions by using multi-modal AI models for speech recognition and contextual visual responses. Applications include real-time sales coaching, live event management, and employee training assistance.

Salesforce Taps Nvidia to Develop AI-Powered Avatars

Salesforce and Nvidia will collaborate to develop advanced artificial intelligence capabilities intended to enable new insights and improve productivity for teams that use Salesforce's platform. The San Francisco companies on Tuesday said the collaboration will develop autonomous-agent and interactive-avatar experiences, allowing AI to assist with tasks such as handling crisis management events, predicting and adjusting travel or shipping routes based on live weather data, and providing customers with solutions to problems in real time. These AI-powered avatars will deliver human-like experiences when customers or employees interact with Agentforce agents by using multi-modal AI models for speech recognition, text-to-speech conversion and contextual visual responses, the companies said. As a result of the collaboration, Salesforce expects billions of its Agentforce Agents to be deployed in the coming years.

Salesforce Stock Is Trading Higher Today: What's Going On? - Salesforce (NYSE:CRM)

The two companies plan to work together on autonomous agent and interactive avatar experiences. Salesforce Inc CRM shares are trading slightly higher Wednesday. The company announced a collaboration with NVIDIA Corp NVDA to advance AI agent innovation. What Happened: Salesforce and Nvidia announced a collaboration to develop AI capabilities for the enterprise with autonomous agent and interactive avatar experiences. The two companies plan to work together to deliver optimized predictive and generative AI workflows by combining the capabilities of Nvidia's AI platform with the Salesforce platform and Agentforce. "Together with NVIDIA, we're leading the third wave of the AI revolution -- moving beyond copilots to humans and intelligent agents working seamlessly to drive customer success," said Marc Benioff, chair and CEO of Salesforce. "This is what AI is meant to be -- powered by the Salesforce Platform and Agentforce, every Trailblazer can harness AI to its fullest potential. By combining NVIDIA's AI platform with Agentforce, we're supercharging AI performance and creating dynamic digital avatars, delivering more engaging, intelligent, and immersive customer experiences than ever before." Don't Miss: Google Wins $1.7B EU Antitrust Fine Appeal Over 5-Year-Old Online Search Advertising Case As a result of the collaboration, organizations will gain access to next-generation AI, Salesforce customers will see accelerated value from AI investments and businesses will be able to improve productivity and effectiveness of interactions across industries. Use cases for AI agents include crisis management, real-time weather impact for travel and logistics and real-time customer support resolutions. Use cases for AI-powered avatars include real-time sales coaching feedback, live event management and employee training assistance. "In the future, every company, every job will be enhanced by a wide range of AI agents - assistants that will transform how we work," said Jensen Huang, CEO of Nvidia. CRM Price Action: Salesforce shares were up 0.83% at $257.30 at the time of publication, according to Benzinga Pro. Photo: courtesy of Salesforce. Market News and Data brought to you by Benzinga APIs