Salesforce CEO Marc Benioff Declares "World is Moving into the Indian Era"

"The World is Moving into the Indian Era," Says Salesforce CEO Marc Benioff

Benioff expressed confidence in Salesforce's expanding presence in India, where the company employs over 11,000 people. Salesforce CEO Marc Benioff announced at the annual 'Dreamforce' event in San Francisco that the world is entering an "Indian era," highlighting India's growing global influence. "There is no question that we are going to move into an incredible moment in India. And you know it's a very exciting opportunity," he said. Benioff expressed confidence in Salesforce's expanding presence in India, where the company employs over 11,000 people. He emphasised the significance of the Indian operations in engineering and market engagement, mentioning clients such as Bajaj Group. Praising Arundhati Bhattacharya, former SBI Chairperson and current head of Salesforce India, Benioff credited her leadership for driving this growth. While he did not disclose specific workforce expansion plans, he stressed India's crucial role in Salesforce's future strategy. In addition, Salesforce introduced 'Agentforce,' an autonomous AI tool designed to streamline business processes, and its partner network with AWS, Google, IBM, and Workday. The company also recently collaborated with NpostposposVIDIA for launching advanced autonomous AI agents for enterprise. Benioff described it as a major leap beyond traditional chatbots, predicting its potential to revolutionise sales, marketing, and commerce. Addressing concerns about AI-driven job displacement, he noted, "There's a way to transition the workforce to these new opportunities, and some companies have already done it." Expanding and showcasing its Indian audience and customers, Salesforce has also announced Rahul Dravid, the all-round Indian cricket superstar as the first-ever brand ambassador to help Indian businesses grow using Salesforce CRM platform. This is part of the Growing With India campaign, which is Salesforce's easy to use and set up all in one CRM platform for taking businesses of India to the next level.

World is moving into the Indian era: Salesforce CEO Marc Benioff

The world is moving into "the Indian era" and the country presents exciting opportunities, said Marc Benioff, chief executive of cloud-based software company Salesforce. "There is no question that we are going to move into an incredible moment in India. And you know it's a very exciting opportunity, we have invested very aggressively in India," Benioff said. India not only performs engineering and support functions for the company, but large Indian customers have seen significant success on the Salesforce platform, he said. Benioff was speaking to the media at the company's 22nd annual conference, Dreamforce, in San Francisco, where the company is headquartered. While Indian IT services firms are increasingly partnering with Salesforce to build capabilities and solutions, Benioff said employees of companies such as Accenture, IBM, Capgemini, Deloitte and KPMG are Salesforce "trailblazers". "We have our own services teams, but in addition to that we work with top services teams of the world," Benioff said. "For these folks, who have hundreds of thousands of professionals who are in the field, working with customers, it's critical that we enable and train them. A lot of them are already next-generation Salesforce platform users." Salesforce has become a key partner for Indian IT services firms. In May, a note by analysts from CLSA said among Indian IT companies, Persistent and Infosys have the most employee and revenue exposure towards Salesforce. Among mid-tier IT companies, Persistent has the largest pool of employees certified on Salesforce. While 30% of Persistent employees have Salesforce certifications, Accenture and Cognizant have 10% of their staffers trained on the platform, and Infosys has 6%, said the note. Benioff also highlighted the "phenomenal management team" Salesforce has in India under Arundhati Bhattacharya, a former State Bank of India chairperson who now leads the company's operations in the country. Salesforce has increased its India headcount in the last two years and has its biggest local office in Hyderabad. Outside the US, Hyderabad houses its largest centre of excellence. On Monday, the company unveiled Agentforce, a suite of autonomous AI agents. Benioff said Agentforce represents the third wave of AI -- "advancing beyond copilots to a new era of highly accurate, low-hallucination intelligent agents". The reporter was in San Francisco at the invitation of Salesforce.

India presents exciting opportunity, world moving into an Indian era: Salesforce chairman

Salesforce CEO Marc Benioff highlighted India's growing significance, calling it an 'Indian era' at the Dreamforce event. The company has over 11,000 employees in India and is investing aggressively. Salesforce launched 'Agentforce,' an autonomous AI solution, aiming to revolutionize customer service and other functions.Customer relationship management-focused Salesforce's chairman and chief executive Marc Benioff has said the world is moving into an "Indian era". Speaking to reporters on the sidelines of the annual "Dreamforce" event here, Benioff said the opportunities in India are "exciting" and the company has invested in the country aggressively. "You can see that the world is moving into the Indian era. There is no question that we are going to move into an incredible moment in India," he said. The city-headquartered global company which is aiming to close FY25 with a revenue of USD 38 billion has over 11,000 employees in the country. A bulk of the employee base serves the global client base, while the increasing adoption of digital technologies has made India business also grow. "We do all kinds of things in India including engineering and support but also we go to market in India," Benioff said, adding that it serves large customers like the auto major Bajaj group. He said the company has a "phenomenal leader" in Arundhati Bhattacharya - the former SBI chairman -- who is helped by a managerial team. "Arundhati is an incredible leader. She came out of the banking world ...we are very, very fortunate to have her leading our operations," he said. The company, however, did not share any specific targets on the business from India or the growth in both the domestic business and also the manpower. The company launched the "Agentforce" offering at the annual event, promising an autonomous AI solution to customers akin to driverless cars. The company said co-pilots and chatbots are "outdated", which led it to launch the suite that will help employees across functions such as service, sales, marketing, and commerce, as per an official statement. The statement said the widely used co-pilots and chatbots are now outdated because they rely on human requests and struggle with complex or multi-step tasks. The newly launched offering has the sophistication of a self-driving car, retrieves the right data on demand, builds action plans for any task, and executes them without requiring human intervention, the statement said. Acknowledging that AI may lead to job losses in the future, Benioff said that all of it depends on how a company tackles it and cited a customer example where the employees have been repurposed into sales which has delivered higher growth.

World is moving into Indian era: Salesforce chairman - Times of India

Salesforce chairman Marc Benioff stated that the world is moving into an Indian era, emphasizing India's pivotal role in their operations. He commended Arundhati Bhattacharya's leadership and discussed AI-driven job transformations. Salesforce employs 11,000 people in India and unveiled its new product Agentforce at Dreamforce.SAN FRANCISCO :US based software giant Salesforce's chairman Marc Benioff said that the world is moving into an Indian era. Speaking to the media after the launch of Dreamforce, the company's annual event on Tuesday, Benioff said: "You can see that the world is moving into the Indian era. There is no question that we are going to move into an incredible moment in India.And you know it's a very exciting opportunity," he said. Benioff said that the customer relationship management company has invested hugely in India. "We do all kinds of things in India including engineering and support but also we go to market in India and you will see some very large Indian customers who are here like Bajaj and others who've had tremendous success with the salesforce platform," he said. Benioff went on to praise Arundhati Bhattacharya, the former SBI chairman, who now leads the managerial operations in India. "We have a phenomenal leader Arundhati is an incredible leader. She came out of the banking world. We are very, very fortunate to have her leading our operations. She also has a phenomenal management team. I just met with them," he said. Salesforce currently employs 11,000 people in India. It launched its new product Agentforce at the event on Tuesday. On asked whether AI will result in losing jobs, Benioff said that there will be "job transformations". He went on to explain it with the example of a company whose employees turn into sales job after their sales went up because of the use of AI. "There are two ways to look at it.. but there will definitely be transformations," he said. Dreamforce is being held from September 17-19 in the city.

India presents opportunity, world moving into Indian era: Salesforce

Customer relationship management-focused Salesforce's chairman and chief executive Marc Benioff has said the world is moving into an "Indian era". Speaking to reporters on the sidelines of the annual "Dreamforce" event here, Benioff said the opportunities in India are "exciting" and the company has invested in the country aggressively. Click here to connect with us on WhatsApp "You can see that the world is moving into the Indian era. There is no question that we are going to move into an incredible moment in India," he said. The city-headquartered global company which is aiming to close FY25 with a revenue of USD 38 billion has over 11,000 employees in the country. A bulk of the employee base serves the global client base, while the increasing adoption of digital technologies has made India business also grow. "We do all kinds of things in India including engineering and support but also we go to market in India," Benioff said, adding that it serves large customers like the auto major Bajaj group. He said the company has a "phenomenal leader" in Arundhati Bhattacharya - the former SBI chairman -- who is helped by a managerial team. More From This Section Samsung workers consider legal action as protests continue at Chennai plant Reliance Infra settles Rs 235 cr debt with Edelweiss and Rs 600 cr with LIC NCLT grants final approval for merger of TV18 and E18 into Network18 Ola Electric forms new team to tackle 80,000 service complaints per month Sachin Bansal's Navi becomes sixth largest UPI player, overtakes Amazon Pay "Arundhati is an incredible leader. She came out of the banking world ...we are very, very fortunate to have her leading our operations," he said. The company, however, did not share any specific targets on the business from India or the growth in both the domestic business and also the manpower. The company launched the "Agentforce" offering at the annual event, promising an autonomous AI solution to customers akin to driverless cars. The company said co-pilots and chatbots are "outdated", which led it to launch the suite that will help employees across functions such as service, sales, marketing, and commerce, as per an official statement. The statement said the widely used co-pilots and chatbots are now outdated because they rely on human requests and struggle with complex or multi-step tasks. The newly launched offering has the sophistication of a self-driving car, retrieves the right data on demand, builds action plans for any task, and executes them without requiring human intervention, the statement said. Acknowledging that AI may lead to job losses in the future, Benioff said that all of it depends on how a company tackles it and cited a customer example where the employees have been repurposed into sales which has delivered higher growth. Also Read Buying home, investing in equal-weight index: Top personal finance stories American pistachio industries eyeing 'fast-growing' Indian markets 'Indian women wear unbelievable amounts of gold, silver,' says Jim Rogers Share market today: Nifty consolidation, ECOS IPO, Orient Tech listing Premium After KCM revival, Vedanta seeks greener pastures in India, abroad