Salesforce to Acquire AI Voice Agent Developer Tenyx, Bolstering AI Capabilities
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[1]
Salesforce Acquires AI Voice Agent Developer Tenyx | PYMNTS.com
The customer relationship management company will use Tenyx's expertise in developing AI-powered voice agents to advance its own AI solutions, according to a Tuesday (Sept. 3) press release. "Upon close of the acquisition, Tenyx will extend Salesforce's existing autonomous agent capabilities for Agentforce Service Agent by integrating Tenyx's innovative voice AI solutions, specifically tailored for service use cases," the release said. "With Tenyx's expertise, Salesforce aims to advance its AI-driven solutions, delivering more intuitive and seamless customer interactions." The deal, expected to close Oct. 31, will see Tenyx's co-founders -- CEO Itamar Arel and Chief Technology Officer Adam Earle -- and their employees join Salesforce. The acquisition follows Salesforce's announcement in July that it had developed Einstein Service Agent, its first fully autonomous AI agent. Einstein "is designed to replace conventional chatbots by understanding and taking action on a broad range of service issues without preprogrammed scenarios and make customer service more efficient," PYMNTS wrote at the time. Kishan Chetan, general manager of Salesforce's Service Cloud, said the agent "will not just complete service jobs on its own; it will augment how human agents work and completely transform how service teams operate, making them far more efficient and productive." A week later, Salesforce announced a partnership with Workday that combines the companies' AI platforms and data offerings to build an agent that can communicate with workers in natural language and human-like comprehension, making tasks such as onboarding, health benefit changes and career development easier. Meanwhile, the PYMNTS Intelligence report "How Consumers Want to Live in the Voice Economy" found that Americans are optimistic about voice technology, with 60% of them saying that voice assistants will eventually match human intelligence and reliability. "This optimism is further reflected in a willingness to invest financially in the promise of advanced voice assistants, with nearly 30% of American consumers open to paying a monthly fee for services that deliver the envisioned level of intelligence and reliability," PYMNTS wrote in April. "Among millennials, this figure rises to 43%, reflecting a strong demand for next-generation voice technology among this age group."
[2]
Salesforce to acquire AI voice agent firm Tenyx, joining AI talent race
Salesforce has announced its acquisition of Tenyx, a startup specializing in AI-powered voice agents. The deal, expected to close in the third quarter, will see Tenyx's co-founders and team join Salesforce. This move aligns with Salesforce's strategy to boost revenue growth through acquisitions, following similar actions by Microsoft and Amazon this year.Enterprise cloud firm Salesforce on Tuesday said it has agreed to acquire Tenyx, which develops artificial intelligence-powered voice agents, to advance its AI-driven solutions. The acquisition, for which no deal value was disclosed and is expected to close in the third quarter, will see Tenyx's co-founders, CEO Itamar Arel and CTO Adam Earle, along with their team, join Salesforce. Tenyx, a California-based startup founded in 2022, caters to clients across various industries, including e-commerce, healthcare, hospitality and travel, according to its website. Last year, Salesforce, under pressure from activist investors, announced plans to double its share buybacks and shift away from acquiring more companies after disbanding its mergers and acquisitions committee. The San Francisco, California-based company is now looking at acquisitions to re-accelerate its revenue growth. The move echoes similar deals struck by tech giants Microsoft and Amazon this year, highlighting the increasing competition for AI tools and talent. Microsoft paid $650 million in March to acquire talent from AI startup Inflection, while Amazon hired several co-founders and employees from Adept, another AI startup, in June. Salesforce beat Wall Street expectations for second-quarter revenue and profit last week, benefiting from higher spending on its enterprise cloud products.
[3]
Salesforce to acquire AI voice agent firm Tenyx, joining AI talent race
(Reuters) - Enterprise cloud firm Salesforce on Tuesday said it has agreed to acquire Tenyx, which develops artificial intelligence-powered voice agents, to advance its AI-driven solutions. The acquisition, for which no deal value was disclosed and is expected to close in the third quarter, will see Tenyx's co-founders, CEO Itamar Arel and CTO Adam Earle, along with their team, join Salesforce. Tenyx, a California-based startup founded in 2022, caters to clients across various industries, including e-commerce, healthcare, hospitality and travel, according to its website. Last year, Salesforce, under pressure from activist investors, announced plans to double its share buybacks and shift away from acquiring more companies after disbanding its mergers and acquisitions committee. The San Francisco, California-based company is now looking at acquisitions to re-accelerate its revenue growth. The move echoes similar deals struck by tech giants Microsoft and Amazon this year, highlighting the increasing competition for AI tools and talent. Microsoft paid $650 million in March to acquire talent from AI startup Inflection, while Amazon hired several co-founders and employees from Adept, another AI startup, in June. Salesforce beat Wall Street expectations for second-quarter revenue and profit last week, benefiting from higher spending on its enterprise cloud products. (Reporting by Juby Babu in Mexico City; Editing by Tasim Zahid)
[4]
Salesforce to acquire AI voice agent firm Tenyx, joining AI talent race
Tenyx, a California-based startup founded in 2022, caters to clients across various industries, including e-commerce, healthcare, hospitality and travel, according to its website. Last year, Salesforce, under pressure from activist investors, announced plans to double its share buybacks and shift away from acquiring more companies after disbanding its mergers and acquisitions committee. The San Francisco, California-based company is now looking at acquisitions to re-accelerate its revenue growth. The move echoes similar deals struck by tech giants Microsoft and Amazon this year, highlighting the increasing competition for AI tools and talent. Microsoft paid $650 million in March to acquire talent from AI startup Inflection, while Amazon hired several co-founders and employees from Adept, another AI startup, in June. Salesforce beat Wall Street expectations for second-quarter revenue and profit last week, benefiting from higher spending on its enterprise cloud products. (Reporting by Juby Babu in Mexico City; Editing by Tasim Zahid)
[5]
Salesforce agrees to acquire AI voice developer Tenyx
Salesforce (NYSE:CRM) announced today it has entered into a definitive agreement to acquire Tenyx, a developer of artificial intelligence voice agents that aid in customer service. Salesforce plans to use the acquisition to bolster its AI-driven solutions and customer interactions. The acquisition is expected to close sometime before Oct. 31, 2024. Details on the cost of the acquisition were not revealed. "The integration of Tenyx's deep knowledge of voice AI with Salesforce Service Cloud positions Salesforce to set new standards in customer experience," Salesforce said. Tenyx's co-founders, including CEO Itamar Arel and CTO Adam Earle, will also join Salesforce once the acquisition is complete. Tenyx was founded in 2022 and is based in Los Altos, Calif. More on Salesforce Salesforce: Top Value For Growth Investors Salesforce, Inc. (CRM) Q2 2025 Earnings Call Transcript Salesforce: Q2 Might Outperform On Lowered Expectations After Q1 Salesforce downgraded at Phillip Capital after Q2 results Salesforce eases even as Wall Street sees results, guidance as 'huge step forward'
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Salesforce, the leading CRM platform, has announced its acquisition of Tenyx, an artificial intelligence voice agent developer. This strategic move aims to enhance Salesforce's AI capabilities and strengthen its position in the competitive AI market.
Salesforce's Strategic Acquisition
Salesforce, the global leader in customer relationship management (CRM) software, has announced its agreement to acquire Tenyx, a startup specializing in artificial intelligence (AI) voice agent development 1. This acquisition marks a significant step in Salesforce's ongoing efforts to enhance its AI capabilities and maintain its competitive edge in the rapidly evolving tech landscape.
About Tenyx
Tenyx, founded in 2021, is a California-based company that has made notable strides in developing AI-powered voice agents 2. The startup's technology focuses on creating more natural and context-aware conversational AI systems, which aligns well with Salesforce's vision for enhancing customer interactions and support services.
Financial Details and Closing Timeline
While the exact financial terms of the deal have not been disclosed, the acquisition is expected to close in the first quarter of Salesforce's fiscal year 2025, subject to customary closing conditions 3. This timeline suggests that the integration of Tenyx's technology into Salesforce's ecosystem could begin as early as mid-2024.
Strategic Implications for Salesforce
The acquisition of Tenyx is seen as a strategic move by Salesforce to bolster its AI capabilities, particularly in the realm of voice-based AI agents. This aligns with the company's broader AI strategy, which includes the development and integration of AI technologies across its suite of products 4.
By incorporating Tenyx's advanced voice AI technology, Salesforce aims to enhance its customer service offerings, potentially enabling more natural and efficient interactions between businesses and their customers. This could lead to improved customer experiences and streamlined support processes for Salesforce's clients.
Industry Context and Competition
The acquisition comes at a time when major tech companies are intensifying their focus on AI technologies. Salesforce's move to acquire Tenyx can be seen as part of a larger trend in the tech industry, where companies are competing to acquire AI talent and innovative startups to strengthen their positions in the AI market 5.
This acquisition also follows Salesforce's recent introduction of the Einstein 1 Platform, which integrates AI capabilities across its product lineup. The addition of Tenyx's technology is expected to further enhance these AI-driven features, potentially giving Salesforce an edge in the competitive CRM and business software market.
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