SAP Enhances AI Copilot Joule with Collaborative Capabilities and Knowledge Graph

SAP Expands Its AI Copilot Joule with Collaborative Capabilities

Joule now drives 87 percent of global commerce.SAP Knowledge Graph to launch in Q1 2025.SAP meets its goal of upskilling 2 million individuals by 2025. SAP has announced advancements in artificial intelligence (AI), centering around its generative AI copilot, Joule, at the annual SAP TechEd conference. These innovations aim to transform business operations across the globe, with Joule driving 87 percent of global commerce. At the conference, SAP announced new capabilities that complement and extend Joule, including collaborative AI agents imbued with custom skills to complete complex cross-disciplinary tasks, the company said. Also Read: Infosys Expands Collaboration with Microsoft to Accelerate Generative AI Adoption Joule now integrates collaborative AI agents that enhance productivity by supporting 80 percent of SAP's most-used business tasks. These agents can tackle complex workflows and facilitate teamwork across departments. SAP says it now embeds Joule more deeply within the company's portfolio. "SAP is infusing Joule with multiple collaborative AI agents that will combine their unique expertise across business functions to collaboratively accomplish complex workflows. These AI agents enhance productivity by breaking down silos and freeing workers to concentrate on areas where human ingenuity thrives," SAP said. Two specific use cases highlighted the power of these collaborative agents. The first, dispute management, employs autonomous AI agents to resolve issues related to incorrect invoices and payment disputes. The second, financial accounting, employs autonomous AI agents to automate bill payments and streamlines invoice processing while efficiently addressing inconsistencies or errors. "SAP's innovation drives real business outcomes, and today's advancements help customers harness the power of AI, data and new development solutions to catalyse growth," said Muhammad Alam, member of the Executive Board of SAP SE, SAP Product Engineering. "Drawing on SAP's unmatched business and technology expertise, the AI innovations we're announcing at TechEd forge a new human-AI partnership to transform the landscape of modern business." Additionally, SAP unveiled the SAP Knowledge Graph, set to launch in Q1 2025. This solution will reportedly help users map relationships within SAP's data landscape, empowering organisations to make better data-driven decisions by grounding AI in SAP-specific semantics and reducing the complexity of manual data modelling. Also Read: Nvidia Partners with US Tech Companies to Accelerate Custom AI Applications SAP also focused on developer empowerment, introducing new tools designed to drive Business AI innovation. The company says new features in SAP Build aim to expedite development processes for Java and JavaScript programmers. The Extensibility Wizard will simplify integration with SAP S/4HANA Cloud Public Edition, while ABAP developers will gain seamless access to ABAP Cloud tools. Finally, SAP announced that it has successfully met its goal of upskilling 2 million people globally by 2025. The company continues to offer role-based certifications and free training on critical topics such as generative AI and AI ethics.

SAP Supercharges Copilot Joule with Collaborative Capabilities to Ignite Enterprise AI Revolution

Innovations at TechEd 2024 Showcase SAP's Vast Collection of Business AI Game-Changers, from Collaborative Agents to Knowledge Graph Capabilities and Generative AI Developer Features in SAP Build SAP SE (NYSE: SAP) today unveiled groundbreaking AI innovations across a technology foundation that drives 87% of global commerce, putting its generative AI copilot Joule at the center of a new way of doing business. At its annual SAP TechEd conference, SAP announced powerful new capabilities that complement and extend Joule, including collaborative AI agents imbued with custom skills to complete complex cross-disciplinary tasks. Other innovations include the SAP Knowledge Graph, a next-generation solution poised to help developers unlock the full value of SAP data by connecting it with rich business context, and new tools to ensure developers can continue driving Business AI innovation. "SAP's innovation drives real business outcomes, and today's advancements help customers harness the power of AI, data and new development solutions to catalyze growth," said Muhammad Alam, member of the Executive Board of SAP SE, SAP Product Engineering. "Drawing on SAP's unmatched business and technology expertise, the AI innovations we're announcing at TechEd forge a new human-AI partnership to transform the landscape of modern business." Supercharging Joule On the eve of its first birthday, Joule marks a watershed in how business gets done. SAP introduces collaborative AI agents to a copilot that truly speaks the language of business, expands Joule's capabilities to support 80% of SAP's most-used business tasks and embeds Joule more deeply within the company's portfolio. Collaborative multi-agent systems deploy specialized AI agents to tackle specific tasks and enable them to collaborate on intricate business workflows, adapting their strategies to meet shared objectives. SAP is infusing Joule with multiple collaborative AI agents that will combine their unique expertise across business functions to collaboratively accomplish complex workflows. These AI agents enhance productivity by breaking down silos and freeing workers to concentrate on areas where human ingenuity thrives. Two use cases debuted at TechEd showcase the agents' transformative power: A dispute management use case employs autonomous AI agents to analyze and resolve dispute resolution scenarios including incorrect and missing invoices, unapplied credits and denied or duplicate payments.A financial accounting use case employs autonomous AI agents to streamline key financial processes by automating bill payments, invoice processing, and ledger updates while quickly addressing inconsistencies or errors. Harnessing the Power of Data SAP's AI innovations also draw on the company's unmatched business data expertise. The new SAP Knowledge Graph solution, accessible through SAP Datasphere and Joule in Q1 2025, will give users a deeper layer of business understanding by seamlessly mapping relationships and context across SAP's vast data landscape, empowering organizations to make better decisions with their data. By offering ready-to-use relationships between business entities like purchase orders, invoices, and customers, the solution can significantly reduce the complexity of manual data modeling. SAP Knowledge Graph grounds AI in SAP-specific business semantics, which reduces the risk of inaccurate or irrelevant results and makes it easier for organizations to build intelligent applications and leverage generative AI more effectively. Empowering Developers SAP also launched a swathe of innovations for developers to continue driving Business AI innovation. New generative AI developer capabilities such as code explanation and documentation search in SAP Build, the company's platform for extending its solutions, will reduce development time for Java and JavaScript developers. SAP Build is also adding an Extensibility Wizard feature that will let developers access SAP Build directly from SAP S/4HANA Cloud Public Edition, simplifying the extension process. Meanwhile, ABAP developers and fusion teams will get seamless access to ABAP Cloud development tools from SAP Build. Finally, SAP announced that it has already fulfilled its pledge to upskill 2 million people worldwide by 2025. Through its learning opportunities, the company has lowered the world's digital skills gap through role-based certifications, free training materials, hands-on opportunities for developers, and more. SAP continues to expand its growing portfolio of AI-related learning opportunities, including courses on generative AI, AI ethics, and SAP's advanced AI tools and platforms. Visit the SAP News Center. Follow SAP at @SAPNews.

SAP Adds Capabilities to AI Copilot Joule | PYMNTS.com

Enterprise application software firm SAP has added new capabilities to its AI copilot Joule. The new offerings, announced Tuesday (Oct. 8) at the company's annual SAP TechEd conference, include collaborative artificial intelligence (AI) agents "imbued with custom skills to complete complex cross-disciplinary tasks." "On the eve of its first birthday, Joule marks a watershed in how business gets done," SAP said in a press release. "SAP introduces collaborative AI agents to a copilot that truly speaks the language of business, expands Joule's capabilities to support 80% of SAP's most-used business tasks and embeds Joule more deeply within the company's portfolio." At the conference, the company showcases two applications for the AI agents. One is a dispute management tool that uses autonomous AI agents to analyze and resolve issues such as incorrect and missing invoices, unapplied credits and denied or duplicate payments. There is also a "financial accounting use case" which uses these agents to streamline financial processes by automating bill payments, invoice processing, and ledger updates while addressing inconsistencies or errors. As PYMNTS wrote last week, AI agents are emerging as "a potentially transformative force in global commerce," with major tech companies investing billions on their ability to transform business processes. For example, Accenture and Nvidia recently announced an expanded partnership to accelerate enterprise AI adoption, including agents. The move comes as Accenture reported $3 billion in generative AI-related bookings in its recent fiscal year. These agents are sophisticated software programs created to perform tasks or services autonomously for users or other programs. They can analyze data, make decisions and carry out actions within specified parameters, often learning and adapting over time. In the commerce world, AI agents could perform tasks ranging from customer service inquiries to complex supply chain optimizations, bringing greater efficiency and reducing human workload. "AI agents are not just a supporting function of an enterprise's AI capabilities," Sunil Rao, CEO and co-founder of AI company Tribble, told PYMNTS. "It's a technology that can become an organization's digital assistant and proactive collaborator." Industry veterans offer a variety of views on AI agents' transformative potential. Some spotlight the technology's ability to handle complex tasks and improve efficiency across a range of business functions. Daz Williams, chief AI officer at InFlux Technologies, told PYMNTS a good example of the technology is Amazon's use of AI for inventory management, which reportedly lowered errors by 15% and boosted efficiency by 25%. Williams cited a McKinsey study projecting that by 2025, AI will power as many as 95% of customer interactions. SAP introduced Joule last September, integrating the copilot into its cloud enterprise portfolio, and saying it had applications for fields such as human resources (HR), finance, supply chain, procurement and customer experience.

SAP Supercharges Copilot Joule with Collaborative Capabilities to Ignite Enterprise AI Revolution By Investing.com

Innovations at TechEd 2024 Showcase SAP's Vast Collection of Business AI Game-Changers, from Collaborative Agents to Knowledge Graph Capabilities and Generative AI Developer Features in SAP Build WALLDORF, , /PRNewswire/ -- SAP SE (ETR:SAPG) (NYSE: SAP) today unveiled groundbreaking AI innovations across a technology foundation that drives 87% of global commerce, putting its generative AI copilot Joule at the center of a new way of doing business. At its annual SAP TechEd conference, SAP announced powerful new capabilities that complement and extend Joule, including collaborative AI agents imbued with custom skills to complete complex cross-disciplinary tasks. Other innovations include the SAP Knowledge Graph, a next-generation solution poised to help developers unlock the full value of SAP data by connecting it with rich business context, and new tools to ensure developers can continue driving Business AI innovation. "SAP's innovation drives real business outcomes, and today's advancements help customers harness the power of AI, data and new development solutions to catalyze growth," said , member of the Executive Board of SAP SE, SAP Product Engineering. "Drawing on SAP's unmatched business and technology expertise, the AI innovations we're announcing at TechEd forge a new human-AI partnership to transform the landscape of modern business." Supercharging Joule On the eve of its first birthday, Joule marks a watershed in how business gets done. SAP introduces collaborative AI agents to a copilot that truly speaks the language of business, expands Joule's capabilities to support 80% of SAP's most-used business tasks and embeds Joule more deeply within the company's portfolio. Collaborative multi-agent systems deploy specialized AI agents to tackle specific tasks and enable them to collaborate on intricate business workflows, adapting their strategies to meet shared objectives. SAP is infusing Joule with multiple collaborative AI agents that will combine their unique expertise across business functions to collaboratively accomplish complex workflows. These AI agents enhance productivity by breaking down silos and freeing workers to concentrate on areas where human ingenuity thrives. Two use cases debuted at TechEd showcase the agents' transformative power: Harnessing the Power of Data SAP's AI innovations also draw on the company's unmatched business data expertise. The new SAP Knowledge Graph solution, accessible through SAP Datasphere and Joule in Q1 2025, will give users a deeper layer of business understanding by seamlessly mapping relationships and context across SAP's vast data landscape, empowering organizations to make better decisions with their data. By offering ready-to-use relationships between business entities like purchase orders, invoices, and customers, the solution can significantly reduce the complexity of manual data modeling. SAP Knowledge Graph grounds AI in SAP-specific business semantics, which reduces the risk of inaccurate or irrelevant results and makes it easier for organizations to build intelligent applications and leverage generative AI more effectively. Empowering Developers SAP also launched a swathe of innovations for developers to continue driving Business AI innovation. New generative AI developer capabilities such as code explanation and documentation search in SAP Build, the company's platform for extending its solutions, will reduce development time for Java and JavaScript developers. SAP Build is also adding an Extensibility Wizard feature that will let developers access SAP Build directly from SAP S/4HANA Cloud Public Edition, simplifying the extension process. Meanwhile, ABAP developers and fusion teams will get seamless access to ABAP Cloud development tools from SAP Build. Finally, SAP announced that it has already fulfilled its pledge to upskill 2 million people worldwide by 2025. Through its learning opportunities, the company has lowered the world's digital skills gap through role-based certifications, free training materials, hands-on opportunities for developers, and more. SAP continues to expand its growing portfolio of AI-related learning opportunities, including courses on generative AI, AI ethics, and SAP's advanced AI tools and platforms. Visit the SAP News Center. Follow SAP at @SAPNews. About SAP As a global leader in enterprise applications and business AI, SAP (NYSE: SAP) stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit www.sap.com. This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP's 2023 Annual Report on Form 20-F. © 2024 SAP SE. All rights reserved. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices. For customers interested in learning more about SAP products: Global Customer Center: +49 180 534-34-24 United States Only: 1 (800) 872-1SAP (1-800-872-1727) Please consider our privacy policy. If you received this press release in your e-mail and you wish to unsubscribe to our mailing list please contact [email protected] and write Unsubscribe in the subject line.

SAP 'Supercharging' Joule AI Copilot With New Agent Capabilities

Holding its TechEd Virtual event this week, the software giant is also significantly expanding its SAP Build development tools offerings and debuting new Knowledge Graph software for Joule to provide data context for AI tasks. Software giant SAP is expanding the capabilities of its Joule generative AI copilot, adding collaborative AI agents that the company says help complete cross-disciplinary tasks and embedding Joule more deeply within SAP's product portfolio. SAP, which is holding its SAP TechEd Virtual conference this week, also unveiled new Knowledge Graph software that maps data relationships across SAP systems and a wave of new SAP Build developer tools and functionality for extending SAP software. "This is the new SAP and the new SAP is about meeting our customers where they are," said JG Chirapurath, SAP chief marketing and solutions officer, in an interview with CRN about the TechEd announcements. "It is not for us to go in and tell them what to do. It's for us to basically listen, understand where our customers are and offer them simple, easy-to-use solutions that meet the market and meet their needs." [Related: SAP To Buy WalkMe For $1.5B To Boost AI Copilot Joule, Signavio] SAP launched its Joule copilot software in September 2023 to work with the company's enterprise cloud application portfolio to improve user productivity and drive more effective business outcomes. At this year's Sapphire conference in June SAP detailed plans to expand Joule integrations with additional SAP software including SAP Ariba procurement applications and SAP Analytics Cloud software. "We are seeing a pretty significant uptake of the usage of AI in our applications," Chirapurath said, noting that SAP makes AI available in three ways: Through scenarios within SAP applications themselves, through the SAP Business Technology Platform (BTP) and through the Joule copilot. The CMO said SAP also sees "a ton of uptake" of the company's AI capabilities among its channel partners, including partners that are building AI systems that work with SAP applications and SAP data. "AI is simply the next frontier of ways that partners can make money with us," he said. "By helping us define that future for our customers and for their benefit, it basically makes a whole new business and whole new revenue stream for them. "To me, the value of the partner in the AI equation cannot be overstated." This week at TechEd Virtual SAP said it will infuse Joule with multiple autonomous AI agents that will "combine their unique expertise across business functions to collaboratively accomplish complex workflows," said Muhammad Alam, SAP head of product engineering, in a press conference prior to the TechEd Virtual event. "We're supercharging Joule," Alam said. "Our announcements with Juul mark a major moment in how business gets done for our customers. We are introducing collaborative AI agents, which increase Joule's capability to speak the language of our customers, entire businesses. These AI agents will help organizations unlock massive productivity gains by breaking down silos." Unlike software supported by AI agents that perform singular tasks, the latest additions will allow Joule to perform more complex workflows by bringing multiple specialized agents together to perform their expert business processes - SAP cited procurement, supply chain management and finance as examples - to achieve a collective objective. The first out-of-the-box autonomous AI agent use cases SAP is introducing are a dispute management use case to employ AI agents to analyze and resolve a range of dispute scenarios and a financial accounting use case where AI agents automate and streamline key financial processes. SAP this week is also debuting new core capabilities in Joule including custom skills and improved analytics. Joule is also expected to support 80 percent of SAP's most-used business tasks by the end of the year. Also this quarter, the company will release Joule Studio within SAP Build. In the first quarter of 2025 developers will be able to extend Joule by building their own autonomous AI agent use cases using SAP Build. Also in early 2025, Joule will have the capability to translate natural language inquiries within business applications and provide insights based on real-time data from SAP data and analytics software. Of particular interest to SAP's systems integration partners will be the availability of SAP Consulting Capability for Joule in the first quarter of 2025. That functionality will make consultants more efficient with SAP implementations and cloud migrations, which the company said will help systems integrators increase their project capacity and financial margins. By the end of this year Joule will be available to work with the SAP HANA Cloud database, the SAP S/4 HANA Public Cloud Edition application suite, SAP Sales Cloud, SAP LeanIX, SAP Sagnavio and SAP Mobile Start and be incorporated into the SAP Business Technology Platform cockpit user interface. (Joule was incorporated into SAP S/4HANA Cloud Private Edition in July.) By the first quarter of 2025 Joule will be available in the SAP Service Cloud and SAP Concur applications. SAP announced expanded engagements with a number of its strategic AI partners including PwC, Anthropic, Mistral AI, IBM and HCLTech. And the company is making a number of updates this quarter to its generative AI hub capability within SAP AI Core and SAP AI Launchpad. The software giant also introduced SAP Knowledge Graph for Joule, which connects data within SAP systems with the business context captured within SAP applications. The company said Knowledge Graph will "play a critical role in grounding AI models" and enabling them to deliver more reliable, context-aware insights. Knowledge Graph will be available through SAP Datasphere and Joule in early 2025 with an initial focus on SAP S/4HANA. "In the era of data and analytics, and AI in particular, the meaning of data is as important as the data itself, because that understanding gives copilots like Juul that much more intelligence," Chirapurath said. Alam said Knowledge Graph for Joule "will unlock the full value of SAP data by connecting it with the rich context captured in SAP applications." On the application development front SAP unveiled a number of enhancements to its SAP Build suite of low-code and pro-code application development and automation tools. The new capabilities include streamlined SAP S/4HANA extension development, new generative AI capabilities, and expanded access to ABAP development tools. "We want our developers to be as productive as possible," Chirapurath said. "And when you talk about developer productivity, you can't have developers go to three different places to build anything. The day you do that you have disserved your developers [and] you've also disserved your applications. "The benefit to the customer and to benefit to the SAP developer is that they only have to work with one development tool, a single development tool, and they can work in the language or the environment of their choice." "The whole perspective is to unify the development experience and the development task that a typical SAP developer does, to make this useful and helpful to them," the CMO said. Joule will play a key role here as well. By the end of this year Joule will be integrated into the SAP Build Work Zone low-code tool for building web sites. In early 2025 ABAP developers will be able to use Joule to generate high-quality code and unit tests that comply with SAP's ABAP Cloud development model. And Joule also will make it easier to generate explanations for legacy code, making it easier to modernize legacy applications and migrate to new applications, according to SAP. And a number of new generative AI capabilities provided with the Rise with SAP and Grow with SAP software and service packages are designed to optimize and accelerate cloud migration decisions and processes. SAP also unveiled a new option for partners to develop custom ABAP code in SAP S/4HANA Cloud Public Edition, providing a standardized way for partners to build, ship and maintain application add-ons. The company announced new embedded data lake capabilities for SAP Datasphere. And the company expanded its portfolio of learning and certifications for developers and tech professionals with 60 new role-based certifications.

SAP adds more open source LLM support, turns Joule into a collaborative agent

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More SAP announced today the expansion of its generative AI copilot Joule's capabilities to support up to 80% of its customers' most common business tasks. This will enable it to be a collaborative agent that can accomplish complex workflows. For customers to get the most value from Joule and future innovations, they must be on SAP cloud platforms and systems. SAP is accelerating product innovation on the cloud in the hopes of attracting more customers to its RISE with SAP initiative. Launched in Jan. 2021, RISE with SAP aims to guide customers' transition from on-premises SAP ERP systems to the cloud, modernizing processes along the way. SAP reported that its cloud revenue increased by 25% in Q2 2024, with the Cloud ERP Suite growing by 33% as a result, demonstrating that RISE is effective. Joule's infusion of new features signals how serious SAP is about moving its customers to the cloud. SAP says on-premises customers can still use Joule. However, they will need to use the SAP Integration Suite to connect their existing infrastructure to SAP's cloud services, enabling Joule to access and process data while extending AI capabilities to their on-premise environments. Additional announcements at TechEd 2024 introduced additional open source large language model (LLM) support as part of the SAP Generative AI Hub, introduced the SAP Knowledge Graph, showcasing developer enhancements in SAP Build, highlighted specific use cases and reaffirmed the company's commitment to upskill 2 million people by 2025. SAP placing a strategic bet on Joule's new agentic AI strengths Designed as a cloud-native AI assistant that is core to SAP's Business Technology Platform (BTP), Joules' ability to integrate and scale with all current and future apps, modules and platform environments to accelerate customers to the cloud further. SAP made a strategic bet with BTP, believing their customers would see the value of a unified cloud platform over the legacy on-premises ERP systems, which earned a reputation for being challenging to integrate real-time data and third-party applications with. SAP doubling down on Joule shows they're working to reverse their proprietary ways of the past and go after a more open cloud-based architecture that can deliver the accuracy, speed and scale their customers need. Embedded across SAP's ecosystem, Joule can already understand business contexts, deliver data-driven insights and enable customers to get more work done using its advanced natural language processing and machine learning (ML) capabilities. With 80% of the most common business tasks now part of Joule, SAP is betting their latest gen AI copilot will be compelling enough for more customers to join RISE and move to the cloud. SAP highlighted two use cases at TechEd 2024 to demonstrate the power of these agents: "Collaborative AI agents from SAP represent a new era in enterprise productivity," said Philipp Herzig, Chief Artificial Intelligence Officer at SAP. "Our ability to integrate multiple specialized AI agents into Joule allows businesses to automate intricate workflows and focus on tasks that truly require human ingenuity." Three new open-source models added to the SAP gen AI Hub The open-source LLM announcements at TechEd 2024 show that SAP is continuing to develop its generative AI hub strategy. Open-source models now available on the SAP Generative AI Hub include Meta's Llama 3.1 70B model, Mistral Large 2 (available by the end of 2024), and Mistral Codestral. SAP's announcements this week at TechEd 2024 show that it is committed to keeping up with the quicker pace of innovation in open-source LLMs. The SAP Generative AI Hub, positioned as a central node within SAP's Business Technology Platform (BTP), connects both proprietary and open-source models. Developer tools like the Extensibility Wizard and SAP Build enhancements streamline this integration, reflecting SAP's push toward a developer-friendly environment. SAP continues to go on the offensive when it comes to providing more significant support for open-source LLMs. Their series of announcements this week at TechEd 2024 show they're committed to keeping up with the quickening pace of innovation in open source LLMs in general and across all of open source strategically. One of the main goals of going on the offensive with open-source LLMs is to enable enterprise-level standards for customers to adopt while ensuring reliability, scalability, security and performance, all within the SAP AI Core. The following table summarizes the three open-source LLMs SAP announced support for during TechEd 2024: SAP's new AI era has arrived Long known for its dominance in the ERP market, SAP shows signs of successfully reinventing itself in a new AI era. Lessons learned on usability, the need for a more open, adaptive system architecture, and the need to provide customers with more flexibility in how they use data, including open-source LLMs, now dominate their product strategies. Their Business Technology Platform with an SAP AI Core reflects a more forward-thinking SAP that realizes their quickest path to value is recognizing customers need the freedom to go open source when they choose.

SAP upgrades its Joule AI assistant and developer tools with new automation features - SiliconANGLE

SAP upgrades its Joule AI assistant and developer tools with new automation features SAP SE today debuted a new version of Joule, an artificial intelligence assistant that ships with many of its business applications. The company is also upgrading the developer tools that customers use to extend its software with custom features. Introduced last September, Joule can provide workers with pointers on how to use SAP applications. A financial analyst, for example, could ask the assistant how to generate revenue forecasts. Joule can also answer questions about the records that a company keeps in a SAP application to spare users the hassle of manually sifting through the data. The software maker said today that it's extending Joule to cover 80% of the most popular business tasks that customers perform with its applications. As part of the push to make the assistant more useful, SAP is expanding it with new AI agents. Those are specialized machine learning tools that are each optimized for a narrow range of tasks. According to SAP, the new agents can ease situations where one of the parties involved in a transaction wishes to challenge a certain detail. If a customer claims to have been billed twice, Joule's agents can automate some of the work involved in verifying the assertion. SAP is also promising to ease the management of other transaction errors such as missing credits. The new agents promise to ease other financial tasks as well. According to SAP, Joule will help financial professionals more quickly pay their company's bills and update the ledger in which accounting records are kept. Furthermore, the new AI capabilities promise to reduce errors in those accounting records. The Joule enhancements are part of a broader AI upgrade to SAP's application portfolio. The company is also updating SAP Generative AI Hub, a software component that underpins Joule and several of its other machine learning features. The latter enhancement will give customers access to three new open-source large language models: Llama 3.1 70B, Mistral Large 2 and Mistral Codestral, which is optimized for programming tasks. The company plans to follow up the upgrades by releasing a tool called the SAP Knowledge Graph early next year. It will allow enterprises to link together related pieces of data, such as transactions involving the same customer. Grouping business records in this manner will make them easier to understand for Joule and other AI tools, which should improve the quality of their prompt responses. SAP is rolling out new features for developers in conjunction. The additions will become available in SAP Build, a suite of tools that customers use to extend the company's applications with custom features.