Slackbot transforms into AI agent as Salesforce pushes enterprise automation forward

Slackbot is an AI agent now | TechCrunch

Slackbot, the automated assistant baked into the Salesforce-owned corporate messaging platform Slack, is entering a new era as an AI agent. And Salesforce CTO Parker Harris hopes it will be as viral as OpenAI's ChatGPT. The cloud software giant rolled out the new version of Slackbot on Tuesday. This new AI agent version of Slackbot, which is generally available for Business+ and Enterprise+ customers, can find information, draft emails, and schedule meetings, among other things, all within the Slack platform, according to the company. It can also connect to, and interact with, other enterprise products like Microsoft Teams and Google Drive to find information if it's granted permission. This allows users to work across a handful of different common enterprise applications without leaving Slack. Salesforce, and its enterprise software competitors, are pouring resources into the development of AI products in a bid to preserve, and even grow, their market share. The remodeled Slackbot, which was originally announced at Salesforce's annual Dreamforce conference in October, is just one piece of Salesforce's enterprise AI-heavy product plan. Harris told TechCrunch the next-gen Slackbot is completely different than what existed before; the company kept the name because it is already well known. Harris added that Slack doesn't generally release new features. Instead, Slack typically issues updates to the product to help drive adoption, which makes Slackbot quite different from past product updates. "It is an agent, it is a super agent that is your employee agent," Harris said. "It's powered by generative AI, and it is something that is highly crafted and highly curated to be an agentic experience that employees and users love." Salesforce tests new products, like Slackbot, with its employees for months before they release them -- Harris joked they like to drink their own champagne first. Slackbot has been the most adopted internal tool they've released, he said. "Just seeing the sheer active user count is a great sign we have hit on product-market-fit," Harris said about internal adoption. "Adopted not mandated in corporations." This is just the beginning of Slackbot's second bloom as an AI agent, Harris said. In the future, they want Slackbot to move beyond just a text-based agent only in Slack. He said they want to add voice capabilities in the future and the ability for Slackbot to browse the internet alongside its users. "I am very confident that investing in Slackbot is not only good for Slack, it will be incredibly good for the entire company," Harris said.

Your Slackbot just got a huge AI agent upgrade - what it can do now (starting today)

Salesforce made Slackbot generally available.Slackbot is an AI agent for work built in Slack.Business+ and Enterprise+ customers can access it. Slack is often a hub for all of your organization's communications, which includes documents, presentations, reports, lists, and more. This often makes it challenging to find what you need and, therefore, accomplish the task at hand. With Slackbot, Salesforce aims to simplify navigation of conversations on the platform. On Tuesday, Salesforce unveiled the new Slackbot, which is now available to the general public. It utilizes the context of your conversations, files, channels, and more to answer questions about your workflow and even take action on your behalf, such as scheduling meetings, from just a single text prompt. Also: 6 Slack tips I swear by to turn a chaotic workspace into a well-oiled machine The company emphasizes that the experience is meant to be intuitive, with no training required and just a simple conversation needed to get started, such as, "What did we decide about the Q4 budget?" Slackbot is meant to populate a curated answer that goes beyond a typical search result. Also: Why AI agents failed to take over in 2025 - it's 'a story as old as time,' says Deloitte Slackbot was also designed to adapt to your preferences and communication style, creating a more personalized experience. Beyond personalized responses, Slackbot can take action, such as finding time on your calendar and scheduling meetings, or drafting meeting notes, project briefs, and other documents, according to the company. Also: The best video conferencing software: Best solutions for remote work, productivity, and high-quality streams To help locate information that extends beyond Slack, users also have the ability to connect it to Salesforce data and engage in conversations regarding those metrics as well. As a result, briefings or other materials can reflect both client conversations and actual data points. As this experience deals with sensitive conversations and data, Salesforce reassures users that it has "enterprise-grade trust," with Slackbot only being able to access content with the permission it is granted and data staying protected "in accordance with Slack's security and compliance standards." Slackbot is rolling out to Business+ and Enterprise customers starting today.

Salesforce releases updated Slackbot powered by Anthropic's AI model

Salesforce CEO Marc Benioff delivers the keynote address at the start of the Dreamforce conference in San Francisco on Oct. 14, 2025. Salesforce is bolstering its Slack app with generative artificial intelligence to help users find relevant information and sort through the mountains of communication chaos. After announcing plans in October to bring generative AI to Slackbot, its virtual assistant, Salesforce said on Tuesday that it will become available to Business+ and Enterprise+ Slack subscribers. "Because it lives inside Slack, Slackbot understands your conversations, files, channels, and the people you work with," the company said in a blog post. "It only sees what you can see, always respecting your permissions and access controls." Slackbot can find data in Slack, Salesforce, Google Drive, Box, Atlassian's Confluence and other services. It's using Anthropic's Claude model, though Salesforce is testing alternatives, co-founder and technology chief Parker Harris told CNBC. While the artificial intelligence boom has lifted the fortunes of tech companies ranging from chipmakers like Nvidia and Broadcom to internet giant Google, Wall Street has remained skeptical of how Salesforce and other enterprise software companies will fare, and whether some of them will ultimately be displaced. Salesforce's stock price is down 18% in the past year, compared with the the Nasdaq's 24% gain over that stretch. Harris said that large language models, and the many popular coding agents that are now running atop them, are not disrupting cloud software. And services like OpenAI's ChatGPT aren't hooked into corporate systems. "People who say, 'oh I could vibe code up Slack and Salesforce now, and my AI is just going to do it all for me' are crazy," said Harris, who's been focusing on Slack in recent years. Salesforce bought Slack for $27.1 billion in 2021, by far its largest purchase on record.

Your Slack Is Infected With an AI Agent Now

If you use Slack, you're about to get an AI coworker who you just can't avoid. Salesforce, Slack's parent company, announced Tuesday that it is turning Slackbot, previously an app capable of executing simple commands, into a full-blown AI agent that will use your work chat and information to tune itself to your needs. That's what you want, right? The basic sales pitch for the AI Slackbot is that it is fully integrated into your workspace. "Slackbot is your deeply personal AI agent for work, built natively into Slack for every employee, with no setup or training required. What makes it different is simple: Slackbot starts with your context. And that context is what’s missing from the other tools out there," the company said in a blog post announcing the update. That means it's able to draft emails for you, find events on your schedule, and pull information from your chats and channels, among other things. It can also interact with other products, including Microsoft Teams and Google Drive, which is certainly important if you want it to have any sort of utility in most workspaces, where Slack is solely a communication tool and actual work happens off-platform. Per Slack, these integrations will allow users to do work across apps without leaving Slack. That also means Slackbot is seeing a whole lot of your work. According to Slack, Slackbot is "informed by your messages and files," but "it sees only what you can see, always respecting the permissions already in place." Can anyone else see what you and your Slackbot see? That isn't disclosed. As you may or may not know, Slack allows administrators the ability to request access to direct messages sent within an instance of Slack and provides a whole lot of additional visibility into the activity of users. Slack is also promising that Slackbot will eventually be able to work with other AI agents, like Salesforce's flagship Agentforce, and will theoretically let you work across multiple agents to complete work while communicating entirely through Slackbot. There's surely some functionality there. Harvard Business Review recently published research that found AI agents are much better at internal processes than customer-facing work, so it's possible that Slackbot could capitalize on that trend. Alternatively, it might be more hype than help, and you'll spend your days trying to configure Slackbot to do things that you would have already finished if you had just started doing the task on your own. You'll get to find out soon which future we're living in. According to Slack, the new Slackbot is available to most Business+ and Enterprise+ customers starting today.

"Slackbot isn't just another copilot or AI assistant - it's the front door to the Agentic Enterprise" - Salesforce's new superpowered AI is now open to all

Salesforce has revealed its Slackbot AI tool is now generally available to users, promising a new age of productivity and efficiency. First announced at Dreamforce 2025, Slackbot is now available to all Business+ and Enterprise+ customers, bringing together not only Slack and Salesforce data, but third-party apps and services such as Google Drive and your calendar app. The company says Slackbot can offer an important advantage to users as it does not simply offer basic suggestions or assistance, but fully understands their conversations and the context in which they happen, and has the ability (and permissions) to scan across systems to get the information needed right away. "Slackbot isn't just another copilot or AI assistant. It's the front door to the Agentic Enterprise, powered by Salesforce," noted Parker Harris, Co-Founder, Salesforce & Chief Technology Officer, Slack. "This brings AI that is grounded in your company's data, workflows, and Slack conversations, right into the flow of work. It is the crucial step to realizing the future we've been building toward -- bringing Agentforce 360 to life with an intuitive, conversational interface, and elevating every human with enterprise-grade AI." This vision means Slackbot is set to become another member of your team, not just a simple AI agent, but one with access to the context around messages, which understands your files, channels, and even your co-workers - and can be quickly activated and contacted with just a click in Slack. Salesforce says the tool can be useful across a wide range of tasks, from simple questions such as "find me the file Steve sent me about the Q4 results" or "give me an update on Project Phoenix". But due to being connected with third-party systems, Slackbot can also help you find time to schedule a meeting with your team, set reminders of critical deadlines, or bring up any missed priorities from the actions list created after your last status call. This can also be useful when connected with your Salesforce data, as teams can access background information on a customer to help prepare for a pitch or sales call, or spot any account issues and prepare next steps when needed. Salesforce says Slackbot is rolling out now, and will only expand and get smarter as more systems are integrated with it in the future - we'll look forward to hearing more soon.

Salesforce Announces General Availability of Slackbot as Personal AI Agent for Work | AIM

Slackbot functions as an out-of-the-box employee agent that understands how work gets done. Salesforce has announced the general availability of a new version of Slackbot, which positions it as a personal AI agent for work built directly into Slack for enterprise users. It is now available for Business+ and Enterprise+ customers, with a phased rollout continuing through January and February. Salesforce said the launch marks a step towards a work model where employees and AI agents operate together within Slack. The company said the launch is part of its broader Agentforce 360 strategy, unveiled at Dreamforce, which uses Slack as the primary conversational interface for employees and AI agents to work together. Slackbot is now designed to connect conversations, files, workflows, and Salesforce data in real time, without requiring additional setup or training. "Slackbot isn't just another copilot or AI assistant. It's the front door to the agentic enterprise, powered by Salesforce," said Parker Harris, co-founder of Salesforce and chief technology officer at Slack. "This brings AI that is grounded in your company's data, workflows and Slack conversations, right into the flow of work." According to Salesforce, Slackbot functions as an out-of-the-box employee agent that understands individual users, their teams and how work gets done. It can answer questions, surface files and decisions from conversations, create content, schedule meetings and trigger workflows while respecting existing permissions and access controls. The company said one of the key barriers to enterprise AI adoption has been trust and a lack of context. Slackbot addresses this by operating within Slack, using the same visibility and access rules as employees. "Slackbot already knows you," Salesforce said, noting that it can see conversations, channels and files users are authorised to access. Salesforce added that Slackbot will increasingly act as the primary interface for interacting with Agentforce and third-party agents. Users will not need to select specific agents, as Slackbot will determine which systems and agents to involve based on the request. "Most agents fall short here. They live in separate apps, fragmenting attention as people constantly switch between tools. They start from zero context. They make you explain yourself over and over again," the company said. Salesforce said Slackbot can also combine Slack conversations with Salesforce customer data to help employees prepare for meetings, assess account health and identify next steps. Before customer interactions, Slackbot can compile discussions, documents and account history into a single briefing. Enterprise trust remains a central focus, the company said. Slackbot follows Slack's security and compliance standards, keeps interactions private, and only surfaces information users are authorised to see.

Salesforce makes revamped Slackbot generally available - SiliconANGLE

Salesforce Inc. today launched a significantly enhanced version of Slackbot, the artificial intelligence assistant embedded in Slack. The company first debuted the upgrade at its Dreamforce 2025 conference in October. Slackbot originally focused on relatively simple tasks such as displaying notifications. The new version significantly expands the range of use cases that the tool can automate. According to Salesforce, one of the main ways Slackbot will save time for users is by reducing the amount of effort required to find business information. A worker can upload a lengthy marketing strategy document to the tool and ask it to extract specific data points or generate a high-level overview. According to Salesforce, Slackbot can also retrieve information scattered across multiple files. For example, a user could ask the tool to summarize a set of customer feedback spreadsheets shared by colleagues. Slackbot can enrich the data that it finds in Slack with details from external applications. The tool integrates with Salesforce, Google Drive, Box and several other services on launch. Before pitching a new product to an important client, a salesperson could have Slackbot pull account health details from Salesforce's customer relationship management platform. The tool can not only retrieve information from existing files but also create new ones. According to Salesforce, Slackbot is capable of generating content such as meeting notes and employee onboarding guides. Additionally, it can use a worker's calendar software to automate scheduling tasks. Slack Chief Technology Officer Parker Harris told CNBC that Slackbot is powered by Anthropic PBC's Claude series of large language models. The most capable LLM in the lineup, Claude 4.5 Opus, debuted in November. It set records across more than a half dozen benchmarks at the time of its release, including two that measure LLMs' ability to power AI agents. AI agents are a major focus of Salesforce's development roadmap for Slackbot. According to the company, future iterations of the tool will integrate with Agentforce, a set of automation features embedded in its cloud platforms. Agentforce enables companies to build custom AI agents that speed up tasks such as creating sales presentations. If an organization deploys multiple AI agents in its Salesforce environment, workers have to find the one most suited for the task they wish to speed up. Future iterations of Slackbot will automatically find the best tool for a given chore, which will enable it to function as a single pane of glass. Salesforce says that the tool will support not only Agentforce but also third-party AI agents. Slackbot uses a set of AI safety features called Slack AI Guardrails to reduce the risk of hallucinations. The technology also mitigates prompt injection attacks, phishing links and other cybersecurity risks. "Salesforce is customer zero for Slackbot, and I see how AI can fundamentally change the way we work," said Andy White, the senior vice president of business technology at Salesforce. "Our teams are saving several hours per week that were previously spent hunting down information, finding context, and getting answers." Slackbot is included in the Business+ and Enterprise+ tiers of Slack.

Slack's automated bot is getting an upgrade into an AI workplace helper

If you're a Slack user, you're probably familiar with Slackbot as a good-natured -- if annoying -- assistant that delivers notifications, reminders, and keyword-based automatic responses within the workplace chat app. But for organizations with paid Slack plans that have AI features enabled, Slackbot is receiving a bit of a brain transplant. The company has rebuilt the humble bot as an AI agent that can help bring you up to speed on workplace discussions and priorities, pull in data from other software your organization has integrated with Slack, help draft reports and Slack canvas documents, and even help schedule meetings with your colleagues. It's part of a push by Salesforce-owned Slack to move from being simply a tool for chatting with colleagues to a hub for coordinating with both humans and bots. Slack already supports more than 2,600 third-party apps, and the new Slackbot is expected to increasingly integrate with specialized AI agents and software tools. "The way that we think about Slack today is as the conversational interface, if you will, for what we call the agentic enterprise, where humans and agents are all working fluidly and seamlessly together to get work done," says Rob Seaman, Slack's chief product officer and interim CEO.

Slackbot now has agentic capabilities thanks to Anthropic

Salesforce has released an updated Slackbot, powered by Anthropic's Claude model, for Business+ and Enterprise+ Slack subscribers to organize communications and locate information within Slack and other services. The company expects the new functionality to reduce reliance on external AI tools and to drive user migration from competing platforms such as Microsoft Teams. The updated Slackbot became available Tuesday, following an October announcement of plans to integrate generative AI into the virtual assistant. This AI-powered Slackbot uses Anthropic's Claude model, though Salesforce is exploring alternative models. Salesforce acquired Slack in 2021 for $27.1 billion, marking its largest purchase on record. Salesforce co-founder and technology chief Parker Harris stated that the new Slackbot helps with meeting preparation and topic research, reducing the need for traditional search functions. He reported that the integrated AI respects user permissions and access controls, only accessing data visible to the user within conversations, files, channels, and contacts. The system can connect with data in Slack, Salesforce, Google Drive, Box, and Atlassian's Confluence. Despite the broader AI sector's growth, Salesforce's stock price has declined 18% in the past year, in contrast to the Nasdaq's 24% gain over the same period. Harris dismissed concerns that large language models and coding agents are disrupting cloud software or that services like OpenAI's ChatGPT would integrate directly into corporate systems. Salesforce CEO Marc Benioff commented that agent-based systems are replacing older client service software. Video: Slack Salesforce has also been selling Agentforce services to automate customer service functions. Meanwhile, other technology companies, including Google and Microsoft, have integrated AI add-ons into their work productivity suites. Since its launch in 2014, Slackbot has provided automated messages and third-party updates, but Slack has been a relative laggard in AI integration since the introduction of chatbots following ChatGPT's release in late 2022. A Salesforce spokesperson reported that millions of individuals across thousands of organizations use Slack, which is one of the company's fastest-growing cloud offerings. Harris stated that the new Slackbot is the most quickly adopted feature in Salesforce's 27-year history. Demetri Salvaggio, vice president of customer experience and operations at Engine, a business travel software company, reported that using the new Slackbot saves him 45 minutes to an hour weekly. Engine holds licenses for Google's Gemini assistant and Anthropic's Claude, but these are not embedded within the company's Slack environment. In leadership changes, OpenAI hired former Slack CEO Denise Dresser as its chief revenue officer in December. Rob Seaman, Slack's former product chief, became the unit's interim CEO.

Slack Introduces Agentic AI: How the New Slackbot Automates Your Workflow

Slackbot's responses are grounded in the enterprise's conversational data Slack has worked the entire last year on upgrading its enterprise-focused communication and collaboration platform with agentic artificial intelligence (AI) capabilities. One of the biggest announcements was made in October 2025, when the Salesforce-owned company revealed its plans to evolve Slack into a personal agent that works on a conversational interface. Put simply, the company wanted to turn Slack into an AI-powered experience where the entire conversational data could be accessed with a simple question. That experience, packed into the new Slackbot, is now generally available. Agentic Slackbot Is Finally Here In a press release, the company announced that the agentic AI-powered Slackbot will be available to Business+ and Enterprise+ subscribers via a phased rollout starting today, January 13. The rollout will continue throughout January and February, so some regions might have to wait before they get access to the agentic capabilities. Those familiar with the platform will know that the Slackbot has been a part of Slack ever since its inception in 2014. However, so far, it has existed as a basic chatbot. But the new upgrade converts it into a personal agent that draws its intelligence from the organisation's conversational data that is available to an employee via personal chats or the channels and groups they are a part of. This was first announced in October 2025. How the New Slackbot Automates Your Workflow Powered by the Agentforce 360 platform and undisclosed AI models, the new Slackbot can answer user queries, organise work, create content, schedule meetings, and take action. Since the responses are grounded in the conversational data, the company claims that the chatbot is accurate and context-aware. So, users do not need to feed it documents or information that is already present in Slack for it to generate insights, presentations, or more. Additionally, the Slackbot can connect to Salesforce data and third-party tools (applicable to companies that use these platforms to store enterprise data). A Slack spokesperson exclusively told Gadgets 360 that the Slackbot can integrate with third-party tools and data hubs via its enterprise search and real-time application programming interfaces (APIs). "At launch, Slackbot will connect to enterprise search connectors like Google Drive, OneDrive/SharePoint, Confluence Cloud, Jira Cloud, Box, Microsoft Teams, Asana, GitHub and Dropbox," the spokesperson added. Gadgets 360 also asked if Slack will be training its AI models on user data. The company exclusively told us that it "does not train or fine-tune its AI models on customer data. Slackbot uses retrieval-augmented generation to access only the information needed for a specific request, at the moment it's made, and customer data is never used to train large language models." Some of the companies already using the agentic capabilities of the Slackbot include Beast Industries, reMarkable, Xero, Mercari, Engine, and Slalom. Salesforce is also internally using the AI-powered chatbot.

Salesforce Announces General Availability of Slackbot, a Personal AI Agent for Work

By bringing the full power of the Agentic Enterprise where billions of workplace conversations already happen every week, working with enterprise-grade AI becomes as natural as talking to a coworker. At the center of that vision is Slackbot, reimagined for the Agentic Enterprise. Slackbot is now a deeply personal agent for work, built directly into Slack to help you get work done. It starts with the context you already have and works with the tools and information you already trust in Slack, always respecting your permissions and access controls. It can help you find answers, organize work, create content, schedule meetings, and take action -- all without leaving Slack. There is nothing to install, nothing to learn, and nothing new to manage.

Salesforce Launches its Agentic AI Solution Slackbot to All Customers

The company calls it a conversational interface where people and agents work together, connecting knowledge, actions, and data in real time. As we turned the corner in 2026 where both enterprises and investors began measuring the actual RoI of AI investments, Salesforce has gotten off the blocks quickly by releasing an automated AI assistant into its corporate messaging platform Slack. The cloud software giant says the new era of agentic AI features is getting added to the AgentForce 360 and would be made available to Business Plus and Enterprise Plus customers right away. The new Slackbot would find data, draft emails, schedule meetings within the confines of the Slack platform. Instead of adapting to tools, the tools adapt to you, Salesforce says The idea is simple: Use Slack's intuitive, familiar UI to connect every employee with reliable intelligence grounded in conversational data, customer data and metadata, and deterministic workflows, says thestatement. How does the process work? The process could start with the context that a user has already provided within Slack. Then it works with the tools and information available within while always respecting the permissions and access controls. "There is nothing to install, nothing to learn, and nothing new to manage," the company says. Moreover, Slackbot can connect to and interact with other enterprise products such as Microsoft Teams or Google Drive. Of course, it would do so only when specific access rights are in place. In some ways, this makes it easier for users to work across several different enterprise applications without actually leaving Slack. And if one were to believe the company, there is no way data would be shared back or used for AI model training. Slackbot isn't new, it's just gotten remodelled The remodelled Slackbot, which was announced at Salesforce's annual conference last October, is part of the company's plans to create more enterprise-specific AI products that reduces human efforts at mundane tasks. Back then the company had announced Agentforce 360 that included new ways to instruct AI agents through text and a new platform to build and deploy agents alongside new infrastructure for Slack. "Slackbot isn't just another copilot or AI assistant. It's the front door to the Agentic Enterprise, powered by Salesforce. This brings AI that is grounded in your company's data, workflows, and Slack conversations, right into the flow of work. It is the crucial step to realizing the future we've been building toward -- bringing Agentforce 360 to life with an intuitive, conversational interface, and elevating every human with enterprise-grade AI," says Parker Harris, co-founder, Salesforce & CTO of Slack. This launch marks the next step in how work gets done in the agentic era. Whether you are collaborating with a team or focused on deep individual work, Slackbot removes the friction between what you are doing now and what you need to do next.

Salesforce integrates Anthropic's AI into an advanced version of Slackbot

Salesforce has announced a new version of Slackbot, its virtual assistant built into Slack, now equipped with generative capabilities thanks to the Claude model developed by Anthropic. The upgrade enables the tool to answer users' questions by drawing on data in Slack as well as other connected services such as Google Drive, Box, Confluence and Salesforce, while respecting the access rights in place. Aimed at Business+ and Enterprise+ subscribers, the enhanced Slackbot is designed to compete with the artificial intelligence tools already offered by Microsoft and Google. Internally, the tool is already said to be widely adopted, according to co-founder Parker Harris, who says he uses it daily to prepare for meetings. The assistant was designed to prevent executives, such as CEO Marc Benioff, from turning to external AIs like ChatGPT to handle internal documents. The initiative comes as Salesforce seeks to reassure investors about its AI strategy, with its shares down 18% over a year, bucking the Nasdaq. Harris dismisses the idea that AI assistants could replace tools like Slack, pointing to their lack of direct connections to companies' internal systems. Rapid adoption of the new Slackbot could also strengthen Slack's place within Salesforce's cloud offering, one of the group's most dynamic businesses. Finally, the rollout of this Slackbot coincides with changes at the top of the company: Denise Dresser, Slack's former CEO, has joined OpenAI, while Rob Seaman is serving as interim head. Customers such as publisher Engine already report significant productivity gains thanks to the assistant, which in particular helps prevent important messages from being missed at the end of the day.