SuperBryn Raises $1.2M to Fix Voice AI Reliability Issues Plaguing Enterprise Deployments

Bengaluru-based Voice AI Startup SuperBryn Raises $1.2 Mn Led by Kalaari Capital | AIM

The startup has received the pre-seed funding through Kalaari's CXXO initiative, which supports Indian female-led startups launched in 2021. The Bengaluru-based voice AI company SuperBryn has raised $1.2 million in a pre-seed funding round led by Kalaari Capital's CXXO initiative, which supports women entrepreneurs. The company is developing a reliability framework that helps businesses deploy voice agents in real-world scenarios through automated stress testing, production monitoring, and intelligent self-learning. SuperBryn claims that its platform allows businesses to transition from pilot projects to full production 20 times faster and at a cost that is 10 times lower. The fundraising round included contributions from angel investors such as Rikant Pitti, co-founder of EaseMyTrip; Arjun Pillai, founder of Docket AI; Sharath Keshava Narayanan, founder of Sanas AI; Harish Manian, CEO of BMH Group; and actor Nivin Pauly. "We pivoted almost five times. We had no idea which direction to take. We tried, we failed, we rebuilt, we scaled up, we scaled way down," said Nethu Mariam Joy, co-founder and CTO of Superbryn, in a LinkedIn post. The team's breakthrough came when a client requested a voice agent, which initially served as a side project to support the startup. This project revealed the client's maintenance struggles, highlighting a significant pain point that became their competitive advantage in solving these challenges for companies, she added. "We realised that businesses have many tools to launch voice agents, but very few to maintain, monitor, and improve them in production," said SuperBryn co-founder and CEO, Nikkitha Shanker. She noted that while demo environments operate well because they are scripted and quiet, voice agents struggle with accents, background noise, and overlapping speech in real-world situations. She told The Economic Times that the company has created an independent oversight layer to monitor the performance, security compliance, and ongoing improvement of voice agents. The startup claims that over 70% of voice AI pilots fail due to reliability issues. Clients have reportedly boosted resolution rates from under 40% to over 80% within 60 days of using SuperBryn's system, ET reported.

Voice AI startup SuperBryn raises $1.2 million from Kalaari Capital, angels

SuperBryn has secured $1.2 million in a pre-seed round led by Kalaari Capital's CXXO initiative, which backs women founders. The fundraise saw participation from angel investors including EaseMyTrip cofounder Rikant Pitti, Docket AI founder Arjun Pillai, Sanas AI founder Sharath Keshava Narayanan, BMH Group CEO Harish Manian, and actor Nivin Pauly. Bengaluru-based voice AI startup SuperBryn has secured $1.2 million in a pre-seed round led by Kalaari Capital's CXXO initiative, which backs women founders. The startup is building a reliability layer that helps enterprises deploy voice agents in real-world environments through automated stress testing, production observability, and intelligent self-learning. SuperBryn said its platform enables companies to move from pilot to production 20X faster and at 10X lower cost. The fundraise saw participation from angel investors including EaseMyTrip cofounder Rikant Pitti, Docket AI founder Arjun Pillai, Sanas AI founder Sharath Keshava Narayanan, BMH Group CEO Harish Manian, and actor Nivin Pauly. "We realised that businesses have many tools to launch voice agents, but very few to maintain, monitor, and improve them in production," said SuperBryn cofounder Nikkitha Shanker. She added that while demo environments work well because they are scripted and noiseless, once deployed in real-world conditions, voice agents struggle with accents, background noise, and overlapping speech. Shanker told ET that the firm has built an independent watchdog layer that continuously monitors whether an enterprise's voice agents perform well in production, adhere to security standards, and improve over time. "Once deployed, our observability layer tracks sentiment, tone, happy-path adherence, and failure cases. The self-learning layer then suggests improvements to the engineering team," she said. According to the startup, over 70% of voice AI pilots fail to reach production due to reliability gaps. The firm's customers have seen resolution rates rise from under 40% to over 80% within 60 days of using SuperBryn's system, it said in a statement. "After 14 years in speech and voice AI research, I've seen why voice agents fail in the wild. Most platforms test only for narrow conditions, not for the messy reality of human speech," said cofounder Neethu Mariam Joy. She added that the company's solutions ensure voice agents not only work on day one, but keep improving every day. Jayraj Bharat Patel, AVP, Kalaari Capital, said that voice AI is at an inflection point and enterprises are moving from experimentation to scaled deployment. "SuperBryn will fill a critical missing layer with independent evaluation, monitoring, and continuous improvement." The startup says it is focussing on the US market and is already working with customers there.