Veeva Systems Unveils AI-Powered Innovations for Vault CRM
2 Sources
2 Sources
[1]
Veeva Announces AI in Vault CRM By Investing.com
CRM Bot and Voice Control deliver GenAI-powered assistance in Vault CRM MADRID and , /PRNewswire/ -- Veeva Systems (NYSE: NYSE:VEEV) today announced Vault CRM Bot and Vault CRM Voice Control, two new GenAI capabilities in Vault CRM. Unveiled at Veeva Commercial Summit Europe, CRM Bot and Voice Control join a host of new innovations coming to Vault CRM next year. With these new capabilities, companies can deploy AI that will have immediate value by boosting field productivity. CRM Bot embeds the large language model (LLM) of your choice into Vault CRM to enable a wide range of context-driven tasks including pre-call planning, suggested actions, recommended content, and context-specific learning. Planned for availability in late 2025, CRM Bot is included in Vault CRM for no additional charge and requires the Vault Direct Data API. AI-powered Voice Control brings the human voice as a user interface into Vault CRM by leveraging Apple (NASDAQ:AAPL) Intelligence for hands-free operation of CRM via spoken commands. Planned for availability in late 2025, Voice Control is included in Vault CRM for no additional charge and requires Apple Intelligence and compatible devices. Delivering AI within its products " like CRM Bot and Voice Control " is part of Veeva's overall strategy to help enable AI for the life sciences industry. Veeva also provides the Vault Direct Data API for high-speed access to data needed for AI and the Veeva AI Partner Program that enables customers and partners to more easily build AI applications that integrate seamlessly with Vault applications. "Vault CRM Bot and Vault CRM Voice Control bring the latest advances in generative AI into Vault CRM for more effective, productive reps," said , general manager of CRM products at Veeva. "Our product focus is to leverage AI for clear use cases with high impact and ensure smoother, more effective deployments of advanced technologies." Veeva customers and life sciences industry professionals can learn about these innovations and more in the Vault CRM Product Roadmap session replay in Veeva Connect starting . About Veeva Systems Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world's largest biopharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves. For more information, visit veeva.com. Veeva Forward-looking Statements This release contains forward-looking statements regarding Veeva's products and services and the expected results or benefits from use of our products and services. These statements are based on our current expectations. Actual results could differ materially from those provided in this release and we have no obligation to update such statements. There are numerous risks that have the potential to negatively impact our results, including the risks and uncertainties disclosed in our filing on Form 10-Q for the period ended , which you can find here (a summary of risks which may impact our business can be found on pages 36 and 37), and in our subsequent SEC filings, which you can access at sec.gov.
[2]
Veeva Announces AI in Vault CRM
CRM Bot and Voice Control deliver GenAI-powered assistance in Vault CRM MADRID and PLEASANTON, Calif., Nov. 20, 2024 /PRNewswire/ -- Veeva Systems (NYSE: VEEV) today announced Vault CRM Bot and Vault CRM Voice Control, two new GenAI capabilities in Vault CRM. Unveiled at Veeva Commercial Summit Europe, CRM Bot and Voice Control join a host of new innovations coming to Vault CRM next year. With these new capabilities, companies can deploy AI that will have immediate value by boosting field productivity. CRM Bot embeds the large language model (LLM) of your choice into Vault CRM to enable a wide range of context-driven tasks including pre-call planning, suggested actions, recommended content, and context-specific learning. Planned for availability in late 2025, CRM Bot is included in Vault CRM for no additional charge and requires the Vault Direct Data API. AI-powered Voice Control brings the human voice as a user interface into Vault CRM by leveraging Apple Intelligence for hands-free operation of CRM via spoken commands. Planned for availability in late 2025, Voice Control is included in Vault CRM for no additional charge and requires Apple Intelligence and compatible devices. Delivering AI within its products - like CRM Bot and Voice Control - is part of Veeva's overall strategy to help enable AI for the life sciences industry. Veeva also provides the Vault Direct Data API for high-speed access to data needed for AI and the Veeva AI Partner Program that enables customers and partners to more easily build AI applications that integrate seamlessly with Vault applications. "Vault CRM Bot and Vault CRM Voice Control bring the latest advances in generative AI into Vault CRM for more effective, productive reps," said Arno Sosna, general manager of CRM products at Veeva. "Our product focus is to leverage AI for clear use cases with high impact and ensure smoother, more effective deployments of advanced technologies." Veeva customers and life sciences industry professionals can learn about these innovations and more in the Vault CRM Product Roadmap session replay in Veeva Connect starting November 25. About Veeva Systems Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world's largest biopharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves. For more information, visit veeva.com. Veeva Forward-looking Statements This release contains forward-looking statements regarding Veeva's products and services and the expected results or benefits from use of our products and services. These statements are based on our current expectations. Actual results could differ materially from those provided in this release and we have no obligation to update such statements. There are numerous risks that have the potential to negatively impact our results, including the risks and uncertainties disclosed in our filing on Form 10-Q for the period ended July 31, 2024, which you can find here (a summary of risks which may impact our business can be found on pages 36 and 37), and in our subsequent SEC filings, which you can access at sec.gov. View original content to download multimedia:https://www.prnewswire.com/news-releases/veeva-announces-ai-in-vault-crm-302311027.html
Share
Share
Copy Link
Veeva Systems announces two new GenAI capabilities, CRM Bot and Voice Control, for its Vault CRM platform, aiming to boost field productivity in the life sciences industry.
Veeva Systems Introduces AI-Powered Features for Vault CRM
Veeva Systems (NYSE: VEEV), a leading cloud software provider for the life sciences industry, has announced two groundbreaking AI-powered capabilities for its Vault CRM platform. The new features, Vault CRM Bot and Vault CRM Voice Control, were unveiled at the Veeva Commercial Summit Europe, showcasing the company's commitment to leveraging artificial intelligence in the pharmaceutical and biotechnology sectors
1
2
.CRM Bot: Enhancing Context-Driven Tasks
The CRM Bot is designed to embed the customer's choice of large language model (LLM) directly into Vault CRM. This integration enables a wide range of context-driven tasks, including:
- Pre-call planning
- Suggested actions
- Recommended content
- Context-specific learning
Set for release in late 2025, the CRM Bot will be included in Vault CRM at no additional charge. However, it will require the Vault Direct Data API for operation
1
2
.Voice Control: Hands-Free CRM Operation
Vault CRM Voice Control introduces voice as a user interface, leveraging Apple Intelligence for hands-free operation of the CRM system through spoken commands. This feature is also slated for availability in late 2025 and will be included in Vault CRM at no extra cost. Users will need Apple Intelligence and compatible devices to utilize this functionality
1
2
.Veeva's AI Strategy for Life Sciences
The introduction of these AI-powered features aligns with Veeva's broader strategy to enable AI adoption in the life sciences industry. In addition to integrating AI within its products, Veeva offers:
- The Vault Direct Data API for high-speed access to data required for AI applications
- The Veeva AI Partner Program, facilitating easier development of AI applications that integrate seamlessly with Vault applications
1
2
Arno Sosna, general manager of CRM products at Veeva, emphasized the company's focus on leveraging AI for high-impact use cases and ensuring smooth deployments of advanced technologies
1
2
.Related Stories
Impact on Field Productivity
These new capabilities are expected to significantly boost field productivity for life sciences companies. By integrating generative AI into Vault CRM, Veeva aims to create more effective and productive representatives in the field
1
2
.Availability and Future Developments
While the CRM Bot and Voice Control features are planned for late 2025, Veeva customers and industry professionals can learn more about these innovations through the Vault CRM Product Roadmap session replay in Veeva Connect, available from November 25, 2024
1
2
.As a global leader serving over 1,000 customers in the life sciences industry, Veeva's introduction of these AI-powered features represents a significant step forward in the application of artificial intelligence to customer relationship management in the pharmaceutical and biotechnology sectors.
References
Summarized by
Navi
[1]
[2]
Related Stories
Weekly Highlights
Weekly Highlights
Explore today's top stories
Your Daily Dose of Curated AI News
Don’t drown in AI news. We cut through the noise - filtering, ranking and summarizing the most important AI news, breakthroughs and research daily. Spend less time searching for the latest in AI and get straight to action.
