Vodafone Idea Partners with IBM to Launch AI Innovation Hub and Modernize IT Operations

Vodafone Idea Partners with IBM to Launch AI Innovation Hub, Modernise IT Operations | AIM

The hub will bring together experts from both companies to create AI-driven tools, automation solutions and digital products. Vodafone Idea (Vi) has joined hands with IBM to use AI and automation to improve its operations, speed up digital services and enhance customer experience. As part of the deal, the two companies have set up an AI Innovation Hub. The hub will bring together experts from both companies to create AI-driven tools, automation solutions and digital products. It will also work with Vi's newly unified DevOps team to make software development faster and more efficient. "The AI Innovation Hub will play a critical role in modernising our operations and expediting our go-to-market execution of critical business initiatives through faster software development cycles, setting new benchmarks for the telecom industry," Jagbir Singh, CTO at Vodafone Idea, said. IBM said the move comes at a t

Vodafone Idea Partners with IBM to Drive AI-Led Managed Services Transformation

Unified DevOps model aims to speed up software development and go-to-market cycles. Vodafone Idea (Vi) on Tuesday, August 19, 2025 announced a strategic collaboration with IBM aimed at streamlining operations, enhancing service reliability, and accelerating digital initiatives through artificial intelligence (AI) and a unified DevOps model powered by automation. As part of the partnership, Vi said it has established an AI Innovation Hub, bringing together experts from both companies to co-create AI solutions, automation tools, and digital accelerators to "continuously modernize Vi's IT and business processes." The hub will work closely with Vi's unified DevOps team to integrate AI into development and operations processes, with the goal of modernizing IT and business workflows. Also Read: Vodafone Idea Set to Finalise IT Outsourcing Deals, Reducing Dependence on IBM Jagbir Singh, Chief Technology Officer at Vi, said the collaboration marks a "pivotal milestone" in the company's digital journey. "It reflects our commitment to AI-led innovation and our ambition to drive accelerated growth through intelligent decision-making and automation. The AI Innovation Hub will play a critical role in modernizing our operations and expediting our go-to-market execution of critical business initiatives through faster software development cycles, setting new benchmarks for the telecom industry," he added. Through the partnership, Vi aims to deliver smarter digital experiences, improve IT agility, and unlock new revenue opportunities. The AI-enabled unified DevOps implementation will leverage IBM's global partner ecosystem, industry expertise, and digital accelerators to support continuous innovation and strengthen the company's long-term digital resilience. Juhi McClelland, Managing Partner at IBM Consulting, Asia Pacific, highlighted India's dynamic telecom landscape. "India's telecom sector stands at the crossroads of surging data consumption, rapid digital transformation, and large-scale 5G deployments. In this dynamic landscape, our collaboration with Vi allows IBM to serve as a strategic enabler to help modernize the organization's IT ecosystem, enhance operational efficiencies, and fast-track their digital transformation. Vi's AI Innovation Hub is a testament to the power of co-creation, where IBM consultants can provide best practices and support efforts to build a future-ready digital foundation powered by AI and automation," she said. Rishi Aurora, Managing Partner at IBM Consulting India and South Asia, noted, "Vi and IBM have had a rich, collaborative association going strong for more than 17 years. Our recent collaboration with Vi marks a significant step in redefining how AI and automation can transform telecom operations at scale. With the AI Innovation Hub and unified DevOps execution, we're bringing together the best of IBM's global expertise to help Vi deliver superior customer experiences, drive innovation, and strengthen digital resilience for the future." With AI at the core of its transformation, Vi said it is driving faster time-to-market through unified DevOps implementation. "By tapping IBM's expertise in AI and digital transformation, the company is unlocking new growth opportunities and establishing a more resilient IT ecosystem. These collaborative efforts will help enable the design and adoption of rapid and seamless digital experiences, underscoring the power of AI in enhancing customer-centric service delivery," the company added.

Vodafone Idea Partners IBM for AI Managed Services

The AI Innovation Hub will work closely with the unified DevOps team to find effective avenues of infusing AI into the development and operations function of Vi. Vodafone Idea Limited (VIL), on Tuesday has announced a new strategic partnership with IBM to improve operations using artificial intelligence (AI). The telco will leverage the IBM's expertise in the AI field to improve service reliability, streamline operations, and enhance customer experience. In a release, the company explained that the key here is the newly established AI Innovation Hub, which is designed to continously modernise Vi's IT and business processes. The AI Innovation Hub will work closely with the unified DevOps team to find effective avenues of infusing AI into the development and operations function of Vi. Read More - Vodafone Idea Users Lose 5G from Base Plan This partnership with IBM will allow Vi to unlock new revenue opportunities by enhancing its IT agility. The company will be able to deliver smarter digital experiences. Jabir Singh, Chief Technology Officer, Vodafone Idea Limited, said, "The AI Innovation Hub will play a critical role in modernising our operations and expediting our go-to-market execution of critical business initiatives through faster software development cycles, setting new benchmarks for the telecom industry." Read More - Vodafone Idea Expands 5G Services to Kochi, Thiruvananthapuram, and Agra "India's telecom sector stands at the crossroads of surging data consumption, rapid digital transformation, and large-scale 5G deployments. In this dynamic landscape, our collaboration with Vi allows IBM to serve as a strategic enabler to help modernize the organization's IT ecosystem, enhance operational efficiencies, and fast-track their digital transformation," said Juhi McClelland, Managing Partner, IBM Consulting, IBM Asia Pacific. How much will this partnership result in scaling revenues for Vi in the future is hard to say for now. However, the companies claim that due to AI at the core of this transformation, Vi is driving faster time-t0-market through unified DevOps implementation. Stay tuned to TelecomTalk for more such developments of the telecom and tech industry.

Vodafone Idea Joins Hands with IBM to Accelerate AI-Led Digital Transformation

Vi (Vodafone Idea) announced a strategic collaboration with IBM to help streamline operations, improve service reliability, enhance the customer experience, and accelerate the seamless delivery of digital initiatives, using artificial intelligence (AI) and the implementation of a unified DevOps execution model fuelled by automation. Key to the effort is a newly established AI Innovation Hub, designed to continuously modernize Vi's IT and business processes. The Hub aims to bring together experts from Vi and IBM Consulting to co-create cutting-edge AI solutions, automation tools, and digital accelerators powered by IBM's industry-leading AI capabilities. The AI Innovation Hub will work closely with the unified DevOps team to find effective avenues of infusing AI into the development and operations function of Vi.