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CallZen

Contact for Pricing

Transform your contact center operations with CallZen, an AI-driven platform offering analytics, sentiment analysis, and compliance audits for enhanced customer engagement.

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How CallZen can help you: 

  • Transcribe & Summarize conversations across multiple languages and dialects. 
  • Track key moments in your customer interactions across calls, chats, and meetings. 
  • Score calls & chats with configurable business parameters for quality engagement monitoring. 
  • Collect & track valuable customer feedbacks, product suggestions, and complaints. 
  • Automate quality management and eliminate manual audits for efficiency. 
  • Monitor agent performance, providing insights into scores, strengths, and weaknesses over time. 

Why choose CallZen: Key features 

  • State-of-the-art multilingual AI engine. 
  • Unified interface for tracking customer conversations. 
  • Custom scoring for agent interactions. 
  • Automated quality and performance monitoring. 
  • Custom reporting & analytics with business intelligence. 
  • AI-assisted pitching and agent coaching for improved sales and service quality. 

Who should choose CallZen:

  • Call centers aiming to boost business efficiency through AI-driven insights. 
  • Businesses looking to improve customer experience by understanding and addressing grievances. 
  • Organizations seeking to enforce compliance and audit standards efficiently. 
  • Teams aiming to empower their sales and customer service agents with advanced coaching and analytics. 

About CallZen

Release Date

February 2024

Pricing

Contact for Pricing

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