(Intermedia/PCMag composite; Getty / Jacob Wackerhausen, Prostock-Studio, Charday Penn)
Let's be real -- business communication has changed. Traditional desk phones still have their place, but relying solely on outdated phone systems limits flexibility, and juggling a mishmash of messaging apps, video platforms, and phone services isn't cutting it.
Enter Unified Communications as a Service (UCaaS) -- a fancy name for a simple concept: bringing voice, video, messaging, conferencing, and customer care into one cloud-powered system that works wherever you do. Intermedia Unite® is a UCaaS platform, designed to help businesses of all sizes streamline their operations and enhance customer engagement.
Just Because It Still Turns on Doesn't Mean It Works
Many businesses hold on to outdated communication systems simply because they still function. But functioning is not the same as being efficient, scalable, or adaptable. Legacy phone systems often lack integration with modern business tools, leading to lost productivity, increased costs, and frustrated customers.
And while some may think switching to UCaaS is complex, it's actually a streamlined, low-cost transition. Instead of managing clunky, on-premises phone hardware, businesses simply pay a predictable per-user monthly fee for a cloud-based system that is automatically maintained, updated, and secured, eliminating the hassle of expensive upgrades and ongoing IT overhead.
With Intermedia Unite, businesses can unify communication channels in a flexible, cloud-based platform that grows with them -- without the burden of outdated hardware or disjointed tools.
1. All the Major Communications Channels Migrate to One Cloud-Based Platform
With Intermedia Unite, businesses consolidate voice, video, messaging, conferencing, and customer care on a single, omnichannel platform that enhances both internal collaboration and customer interactions.
Customers can engage on their preferred channels -- including SMS, web chat, and WhatsApp -- ensuring a frictionless experience. Features like call routing, auto-attendants, and CRM integrations further streamline operations, making every interaction smoother.
2. AI-Driven Efficiency That Elevates Business Operations
AI is streamlining how businesses operate, providing insights that help teams work smarter. Intermedia SPARK AI enhances productivity with tools like meeting summaries, automated transcription, and sentiment analysis, helping employees quickly access relevant information, refine customer interactions, and make informed decisions. AI-driven automation in SPARK AI improves efficiency and streamlines workflows, allowing teams to focus on high-value tasks.
3. UCaaS Seamlessly Scales and Integrates to Support Your Business Growth
Unlike traditional phone systems that require expensive infrastructure investments, UCaaS solutions scale with your business. As needs change, organizations can easily adjust their communication capabilities without overpaying for unused services. Many UCaaS solutions also integrate seamlessly with Microsoft Teams, allowing businesses to enhance collaboration without requiring employees to learn an entirely new system.
4. Maintain Flexibility in How Your Workforce Performs Best
The modern workforce is no longer confined to an office, and businesses need communication tools that support both in-office and remote teams. With Intermedia Unite, employees can communicate using desktop or mobile devices, while customers interact through their preferred channels. This omnichannel flexibility fosters stronger customer relationships and more agile business operations.
5. Protect Vital Company Data With Enterprise-Grade Security and Archiving
Security remains a top priority in an era of increased cyber threats. Intermedia's Triple Shield Security framework provides enterprise-grade encryption, multi-factor authentication, and 24/7 threat monitoring to safeguard business data. Additionally, secure archiving capabilities within Unite ensure businesses can retain, search, and retrieve conversations, supporting compliance and operational needs.
UCaaS Is the Secret Formula for Scaling Successfully
In today's fast-paced business landscape, adopting a single platform for communication and teamwork is a compelling solution for businesses looking to enhance productivity, improve customer engagement, and future-proof their communication systems.
By embracing modern, scalable, and secure communication tools like Intermedia Unite, businesses of all sizes can position themselves for long-term growth while keeping employees and customers connected in smarter, more efficient ways.
Plus, with Intermedia's J.D. Power-certified technical support, 99.999% uptime service level agreements (SLAs), and flexible month-to-month contracts, businesses get reliability and peace of mind without being locked into long-term commitments.
