Zoom Expands AI Capabilities with Custom AI Companion and New Enterprise Features

Zoom Unveils Custom AI Companion and Expanded AI Features

Zoom, the San Jose-based communications technology company, has launched a series of new AI-powered features and tools aimed at enhancing enterprise productivity and collaboration. The company's latest offerings include Custom AI Companion, Zoom Tasks, and various improvements to existing products, signaling a significant expansion of its AI capabilities across the Zoom Workplace platform 1

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Custom AI Companion: Tailored Intelligence for Enterprises

At the forefront of Zoom's AI innovation is the Custom AI Companion, an AI agent powered by Zoom AI Studio. This customizable version of the AI Companion can connect to integrated third-party AI agents, supporting protocols like Anthropic's Model Context Protocol (MCP) and Google's Agent to Agent Protocol. The Custom AI Companion can also access enterprise data through the new "Bring Your Own Index (BYOI)" feature, allowing integration with various data sources such as project management tools, cloud storage, and customer databases 1

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Zoom Tasks: AI-Driven Task Management

Zoom Tasks, a new addition to the AI Companion, offers automated task detection, management, and completion across Zoom Workplace. It can generate tasks from Zoom Team Chat, Mail, or Docs, converting them into actionable items that users can either handle themselves or delegate to the AI Companion. The feature also provides insights and recommends next steps, utilizing a centralized task management tab to help teams track their actions 1

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Enhanced AI Capabilities Across Zoom Products

Voice Recorder and Transcription

A new Voice Recorder feature in AI Companion can transcribe, summarize, and capture action items from Zoom Meetings or Zoom Phone calls, eliminating the need for manual note-taking 1

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Multilingual Support and AI-Powered Scheduling

Zoom Team Chat is expanding its multilingual support using a native small language model (SLM) for improved translations across eight languages. Additionally, AI Companion can now schedule meetings with multiple participants, suggesting optimal times and generating meeting topics and agendas 1

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Custom Avatars for Zoom Clips

The Custom AI Companion add-on introduces Custom Avatars for Zoom Clips, allowing users to create AI-generated clips featuring an avatar in their likeness. This feature can be used for various purposes such as employee orientation and project briefs 1

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AI in Sales and Revenue Acceleration

Zoom is integrating AI features into its Revenue Accelerator product. The AI agent can now run on admin-configured sales methodologies and analyze sales conversations to surface key customer insights. A new deal explorer feature allows users to access sales insights via natural language prompts, analyzing information across the entire opportunity cycle 1

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Pricing and Availability

The Custom AI Companion add-on is available for $12 per user per month. Zoom Tasks is now available with Zoom Workplace plans, with AI Companion capabilities restricted to paid users. The Voice Recorder feature is set to roll out later this month on mobile apps, with plans to extend to Zoom Rooms later this year 1

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As Zoom continues to innovate in the AI space, these new features and tools demonstrate the company's commitment to delivering AI-first solutions that drive productivity and enhance collaboration in the enterprise environment. The expansion of Zoom's agentic AI capabilities marks a significant step forward in the integration of artificial intelligence into everyday business communication and productivity tools.