Amazon launches Health AI assistant for One Medical members, joining OpenAI in health tech race

Amazon launches AI health-care tool for One Medical members

Amazon on Wednesday rolled out an artificial intelligence health-care assistant for members of its primary care chain One Medical, joining the likes of OpenAI and Anthropic, which recently launched similar features. The tool, called Health AI, uses large language models from Amazon's Bedrock service to answer questions and provide members with personalized advice based on their medical records, lab results and current medications. It can also assist with managing medications and book appointments with a user's One Medical provider. Health AI appears in the app for One Medical, the health-care company Amazon acquired for $3.9 billion in 2023. One Medical runs brick-and-mortar clinics and also offers some telehealth services to members who pay between $99 and $199 a year for its services. Amazon said Health AI isn't intended to provide diagnosis or treatment, and it shouldn't replace a doctor's visit. The tool is "programmed with clinical protocols" that identify when symptoms or conditions require escalation to a provider or for an in-person visit, the company said.

Amazon integrates Health AI assistant into One Medical mobile app

Amazon has integrated an AI-powered assistant, Health AI, into One Medical's app, the primary care provider acquired by Amazon in 2023. The tool provides 24/7 personalized health guidance drawing from medical records, and Amazon stated it follows HIPAA-compliant privacy and security practices. Health AI explains lab results, assists with medication management, and schedules appointments. Amazon indicated the AI can analyze images and answer general and complex health questions while considering a patient's health history, emphasizing it complements existing healthcare providers. The company also states Health AI recognizes situations requiring human clinical judgment. Amazon affirmed that conversations with Health AI are not automatically added to medical records, and the company does not sell members' protected health information. One Medical, which operates brick-and-mortar offices in various U.S. metropolitan areas, focuses on telehealth services offered through an annual subscription. Amazon Prime members receive a discount on this subscription. This initiative follows Amazon's prior investments in healthcare, including same-day prescription deliveries in specific markets and the development of prescription drug vending machines. Health AI's introduction aligns with a broader trend of AI companies entering the healthcare sector; Google added an AI health coach to its Fitbit app last year, and OpenAI announced a health portal within ChatGPT in January.

Amazon.com launches Health AI, its intelligent medical assistant for One Medical patients

Amazon has unveiled Health AI , an artificial intelligence-based health assistant for members of One Medical, its primary care network acquired in 2023 for $3.9bn. Integrated into the One Medical app, the tool relies on Amazon Bedrock language models to provide personalized answers to health questions, manage treatments and streamline appointment scheduling. While it is not designed to diagnose conditions or prescribe medication, Health AI can direct patients to professionals when needed, thanks to built-in clinical protocols. Tested since last spring, the assistant is now being rolled out more broadly to subscribers, who pay between $99 and $199 a year to access One Medical services, online or in clinics. Amazon is highlighting the assistant's smooth user experience, which requires neither uploading medical documents nor connecting to third-party services, unlike competing solutions. The approach aims to strengthen integration between technology and the patient journey, while keeping human clinicians at the center of the system. The launch of Health AI comes as other major technology companies, such as OpenAI with ChatGPT Health and Anthropic with Claude for Healthcare , are also investing in AI-assisted health services. For Amazon, the initiative is part of a broader strategy to diversify in the medical sector, leveraging its technological capabilities and its existing care infrastructure. According to Neil Lindsay, vice president of Amazon Health Services, the goal is to move from an informational model to genuine support throughout the care pathway.