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On Thu, 19 Sept, 12:04 AM UTC
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Explained: The Tech Outage That Threw ChatGPT Out Of Gear
Notably, the GenAI giant currently has more than 200 Mn users globally, of which India accounts for more than 9%, making the country its second largest market In the wee hours of Wednesday (18 September), OpenAI's conversational AI chatbot ChatGPT experienced a "partial outage" that impacted users worldwide. As per the company, the issue began around 3:50 PM PDT (4:20 AM IST) when some API models started showing "elevated error rates". However, the partial outage reached Indian shores hours later in the morning as users began to report issues in accessing the chatbot. The company has since claimed to have resolved the issue. As per DownDetector, it received as many as 24 reports of the outage from India starting around 9:30 AM. By noon, the number of reports had surged to 54, before falling and climbing to around 48 reports by 5:30 PM. As per the website, users across all major cities, including Delhi, Mumbai, Bengaluru, Chennai, Chandigarh, Ahmedabad, Indore, among others, reported facing issues while accessing ChatGPT. However, this is not the first time that the company has been hit by a tech glitch. On September 16, all API requests on the platform were blocked and users faced difficulties with new account creations and logins. Additionally, ChatGPT's web interface encountered problems specifically with a version of Google Chrome, as noted on OpenAI's status page. Meanwhile, ChatGPT Enterprise users have been experiencing issues with the Workspace Analytics tab, which hasn't been returning data. Notably, the GenAI giant currently has more than 200 Mn users globally, of which India accounts for more than 9%. This makes India the second largest market for the company. To strengthen its presence in India, OpenAI hired Pragyya Misra, a former Meta and Truecaller employee, in April to lead public policy and partnerships in the country. The development comes at a time when India's GenAI ecosystem has been attracting significant investor interest. India is now home to more than 100 generative AI startups, which have collectively raised over $600 Mn since 2019. Ola's Krutrim also became the country's first AI unicorn earlier this year. Meanwhile, the Indian government has also taken a proactive approach, approving the IndiaAI Mission with a budget allocation of INR 10,372 Cr over the next five years. This funding aims to promote innovation in the domestic AI ecosystem and realise the mission's goals through a public-private partnership (PPP) model.
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ChatGPT down: What the company said on the two-hour long outage - Times of India
OpenAI's ChatGPT was down for some users on September 17, 2024. OpenAI acknowledged the issue and classified it as 'partial outage' on its official website. According to the company's status page, the issue started around 3:50pm PT. Marked as "Elevated Errors on Some API Models", the issue impacted ChatGPT users across the world. What the company said "Starting around 3:50pm PT, some API models had elevated error rates.Engineers are actively investigating the issue and working on a mitigation," the company said on a status page. As per the website, the issue is now resolved. "Engineers have implemented a fix, and API requests have been recovering since 4:30pm PT. The team is monitoring the update," it added. Around 5:56pm, the company informed that the incident has been resolved. Another issue impacted ChatGPT The artificial intelligence (AI) chatbot faced another issue which affected the Workspace Analytics tab. Marked "Workspace Analytics tab is broken for ChatGPT Enterprise users," it impacted ChatGPT Enterprise, which was "not returning any data." In an update, OpenAI said "A fix has been implemented and data processing is currently underway, and all affected data should be fully available within the next 10 hours." "We have restored data for a portion of affected users and are continuing to work diligently to resolve the issue for the remaining users," the company informed in another update. ChatGPT users continue to face issues While the OpenAI status page says that the issue has been resolved, some users reported to face issues with the AI bot. Downdetector - the outage tracking website shows issues with ChatGPT. The TOI Tech Desk is a dedicated team of journalists committed to delivering the latest and most relevant news from the world of technology to readers of The Times of India. TOI Tech Desk's news coverage spans a wide spectrum across gadget launches, gadget reviews, trends, in-depth analysis, exclusive reports and breaking stories that impact technology and the digital universe. Be it how-tos or the latest happenings in AI, cybersecurity, personal gadgets, platforms like WhatsApp, Instagram, Facebook and more; TOI Tech Desk brings the news with accuracy and authenticity.
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OpenAI's ChatGPT faced a significant outage, leaving users unable to access the popular AI chatbot for approximately two hours. The company attributed the disruption to technical problems and has since restored service.
On December 12, 2023, OpenAI's widely-used artificial intelligence chatbot, ChatGPT, experienced a major outage that lasted for about two hours 1. Users attempting to access the service were met with error messages, causing widespread disruption for both free and paid subscribers.
During the outage, users reported seeing various error messages when trying to use ChatGPT. Some of these included:
These messages left users unable to interact with the AI assistant, affecting both personal and professional use cases.
OpenAI, the company behind ChatGPT, acknowledged the issue promptly. They updated their status page to inform users about the ongoing problem and their efforts to resolve it. The company stated, "We're investigating reports of ChatGPT outages and working to restore service" 1.
After approximately two hours of downtime, OpenAI successfully resolved the technical issues causing the outage. The company announced on their status page, "The issue has been identified and a fix has been implemented. We are monitoring the results" 2. Shortly after, they confirmed that the service had been fully restored and was operational again.
This outage highlights the growing reliance on AI tools like ChatGPT in various sectors. As businesses and individuals increasingly integrate these technologies into their daily operations, such disruptions can have significant impacts. It underscores the importance of robust infrastructure and quick response times in maintaining user trust and minimizing operational disruptions 1.
The incident raises questions about the reliability of AI services and the need for backup systems or alternative solutions. As AI continues to play a crucial role in various industries, companies may need to consider redundancy measures to ensure uninterrupted access to these critical tools 2.
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OpenAI's ChatGPT faced a significant global outage, affecting millions of users. The company quickly acknowledged the problem, investigated the cause, and implemented a fix, highlighting the growing reliance on AI technologies.
18 Sources
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OpenAI's ChatGPT, API, and Sora services experienced a significant outage, affecting thousands of users. The company attributed the issue to an upstream provider and has since restored full functionality.
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OpenAI's ChatGPT faced a widespread outage shortly after its integration with Apple's Siri, affecting millions of users worldwide. The company acknowledged the issue and worked to resolve it, while speculation arose about the cause of the disruption.
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OpenAI has made significant strides in AI technology, from training models to produce easily understandable text to considering the development of its own AI chips. These developments could reshape the landscape of artificial intelligence and its applications.
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ChatGPT, OpenAI's popular AI chatbot, surprised users by initiating conversations. OpenAI quickly clarified that this was an unintended bug, not a new feature, sparking discussions about AI communication boundaries.
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