ChatGPT Faces Widespread Outage: Users in India and Globally Report Access Issues

2 Sources

ChatGPT experienced a significant outage affecting users globally, with particular impact in India. The disruption came shortly after OpenAI launched its India-exclusive subscription plan, ChatGPT Go.

Global ChatGPT Outage Disrupts Service

On August 20, 2023, ChatGPT, the popular AI chatbot developed by OpenAI, experienced a significant outage affecting users worldwide. The disruption began around 7:45 a.m. PT, with a noticeable spike in reports on Down Detector, a prominent outage tracking site 1.

OpenAI's official status page acknowledged the issue, listing ChatGPT as "experiencing issues" and specifically mentioning "conversation errors" 1. The outage impacted various platforms, including the website, mobile apps, WhatsApp integration, and other related tools 2.

Widespread Impact in India

Source: Tom's Guide

Source: Tom's Guide

The outage had a particularly notable impact in India, where users reported service disruptions starting around 11:30 AM IST. According to Downdetector, over 500 reports were logged within a short period, with the majority of complaints related to the ChatGPT app 2.

User reports indicated various issues:

  • 55% reported direct problems with ChatGPT
  • 41% highlighted issues with the OpenAI website
  • 4% experienced errors on the mobile app

The outage map suggested widespread impact across several regions in India, with users expressing frustration on social media due to their inability to load conversations or initiate new chats 2.

Timing and Recent Developments

Interestingly, this service disruption occurred just a day after OpenAI launched its India-exclusive subscription plan, ChatGPT Go, priced at ₹399 per month. This new plan offers access to GPT-5, expanded chats, uploads, longer memory and context, faster image generation limits, and limited deep research capabilities 2.

The ChatGPT Go plan is positioned as a more affordable alternative to the ChatGPT Plus plan (₹1,999/month) and was seen as a strategic move to broaden the AI tool's user base in India 2.

Source: Economic Times

Source: Economic Times

Resolution and Past Incidents

After approximately two hours of downtime, normal operations were restored. OpenAI assured users that they were monitoring the recovery process 2.

It's worth noting that this is not an isolated incident. OpenAI's largest AI model has experienced downtime several times this year, with the most recent major incident occurring in June 1. However, the August 20 outage marked one of the most widespread disruptions in recent weeks, affecting a large number of users simultaneously 2.

As AI tools like ChatGPT become increasingly integrated into daily workflows and business operations, such outages highlight the importance of robust infrastructure and quick response times in maintaining user trust and service reliability.

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