Firstsource Unveils Agentic AI Studio: Revolutionizing Workplace Automation with Specialized AI Agents

Firstsource Launches Agentic AI Studio - Beyond Agentic Workflow

Firstsource Solutions Limited (NSE:FSL, BSE:532809), an RP-Sanjiv Goenka Group company, today announced the launch of its Agentic AI Studio, a solution designed to transform the future of work. As part of the transformative Firstsource relAI suite of AI-powered platforms, solutions, and services, the Agentic AI Studio revolutionizes human work by breaking it down into specialized tasks executed by AI-driven agents -- each with a defined role and purpose. These intelligent AI task models work in harmony, seamlessly orchestrating processes for greater efficiency and precision. By adopting this unified approach, organizations can harness the power of collective intelligence, driving transformative innovation, operational excellence, and superior business outcomes -- all while ensuring responsible AI deployment. The Agentic AI Studio is a manifestation of Firstsource's UnBPOTM directive - of integrating AI into operations and democratizing access, of reimagining the 𝗪𝗵𝗼 (employees, gig workers, AI agents), 𝗛𝗼𝘄 (task allocation), and 𝗪𝗵𝗮𝘁 (skills) is crucial for the future of work. Ritesh Idnani, MD & CEO, Firstsource, shared, "The Agentic AI Studio marks a defining moment in our mission to deliver transformative technology solutions that drive real business impact. Aligned with our vision to redefine the industry through UnBPOᵀᴹ and reimagine the future of work with an AI-first approach, this initiative empowers customers with deep-tech innovation that accelerates transformation. By revolutionizing both our business and our clients' operations, Agentic AI enables us to deliver meaningful innovation, enhance operational efficiency, and unlock scalable growth opportunities. More than just bridging the gap between innovation and real-world application, Agentic AI Studio ensures responsible, ethical AI deployment, helping businesses navigate today's regulatory and operational complexities with confidence." The Studio unifies a comprehensive repository of prebuilt, diverse, and multi-modal AI task models, AI agents, and agentic workflows tailored for industry-specific solutions. Designed to be AI model family-agnostic, it ensures flexibility and future-proofs enterprises against evolving technologies. It features 4 comprehensive sets of modules namely Xplore, Evaluate, Weave and Monitor, that offer a structured and responsible approach toward the Future of Work. Hasit Trivedi, Chief Digital & AI Officer, Firstsource, added, "Agentic AI is a powerful paradigm, but a workflow engine alone isn't enough to transform the future of work. True transformation requires a structured reimagination of business processes, breaking them down into modular, atomic tasks while redefining traditional roles. Our Agentic AI Studio delivers a unified approach to this evolution -- integrating AI task models with intelligent role management for AI agents. With Agentic AI Studio, we are accelerating the development of industry-specific agentic solutions that empower our customers to hit the ground running on day one and realize rapid value." Read more: https://www.firstsource.com/newsroom/news/firstsource-launches-agentic-ai-studio-beyond-agentic-workflow About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a global leader providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. (www.firstsource.com)

Firstsource launches Agentic AI Studio to automate workplace tasks

Firstsource, a global provider of digital services and AI solutions, has announced the launch of its new AI platform, Agentic AI Studio, designed to automate workplace tasks through specialized artificial intelligence (AI) agents. The platform is part of the broader 'relAI' suite offered by Firstsource, aimed at redefining how organizations integrate AI into workflows and task management. The primary function of Agentic AI Studio is to divide human tasks into specialized activities that can be individually executed by AI models, each designed for specific roles. These models coordinate in a unified manner, optimizing task allocation and completion efficiency. The platform includes four modules -- Xplore, Evaluate, Weave, and Monitor -- to systematically manage and implement AI tasks while ensuring responsible use. Firstsource emphasizes flexibility in the platform's design, ensuring that enterprises can adapt easily as technology evolves. It is designed to be compatible with future technological developments and is industry-agnostic, allowing businesses from various sectors to incorporate these AI-driven solutions. Papaya Global and Sumsub Partner for better payment security Ritesh Idnani, CEO of Firstsource, described Agentic AI Studio as an initiative to help companies integrate advanced AI into practical applications quickly, enhancing efficiency and growth. Idnani emphasized the importance of providing immediate and tangible benefits to users through innovative and operational improvements. Hasit Trivedi, Chief Digital and AI Officer, highlighted that the Agentic AI Studio simplifies the integration of AI into organizational roles by clearly defining how AI agents manage tasks. He noted that the platform accelerates the delivery of industry-specific AI solutions, allowing customers immediate utilization and quicker returns on their investments. The platform comprises four main modules -- Xplore, Evaluate, Weave, and Monitor -- intended to streamline AI integration and management processes. These modules collectively support businesses in implementing AI responsibly, maintaining operational oversight, and ensuring the effective deployment of technology solutions within their operations.