Freshworks Appoints Murli Swaminathan as New Chief Technology Officer
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Freshworks Appoints Chief Technology Officer
Murali Swaminathan joins Freshworks following his tenures as an engineering executive at ServiceNow and CA Technologies Freshworks Inc. (NASDAQ: FRSH) today announced that Murali Swaminathan will join the company as its Chief Technology Officer. As CTO, Murali will be responsible for Freshworks' technology roadmap and strategy, leading the company's global engineering and architecture teams. This role supports the company's investment in talent and resources that will elevate our employee and customer experience solutions. Murali joins the executive management team and will report to Chief Executive Officer and President Dennis Woodside. With over 30 years of experience in software engineering and management, Murali brings a wealth of knowledge and a proven track record of delivering high-quality, scalable, and secure products. Murali joins Freshworks from ServiceNow, where he served as Vice President of Engineering, overseeing the company's market leading IT Service Management and Strategic Portfolio Management portfolio of products that scale to work for large enterprises. "I'm thrilled to welcome Murali to our team of highly talented engineers," said Dennis Woodside, Chief Executive Officer and President of Freshworks. "Murali's experience aligns exceptionally well with our commitment to deliver products that provide rapid impact and real returns on AI investment, and his leadership in employee experience is particularly valuable as we become the platform of choice for enabling mid-market and enterprise customers to compete at global scale." During his tenure at ServiceNow, Murali was instrumental in building the modern application architecture that underpins the company's IT Service Management and Strategic Portfolio Management products. These products have generated billions of dollars in revenue and have been adopted by thousands of customers worldwide. Prior to ServiceNow, Murali served as Vice President of Engineering at Recommind (now OpenText). Before that he held several key positions at CA Technologies (now part of Broadcom Inc.), where he played a critical role in advancing the company's enterprise software solutions. He holds a master's degree in Software Engineering Management from Carnegie Mellon University and a bachelor's degree in electronics and instrumentation from Annamalai University in India. "It's an incredible time to be joining this team as we grow to become a multi-billion dollar software company," said Murali. "Our talented global engineering and architecture teams are pivotal to meeting this goal and I look forward to working with them to continue driving innovation and delivering exceptional products that meet the evolving needs of our customers." About Freshworks Freshworks Inc. (NASDAQ: FRSH) makes it easy for companies to delight their customers and their employees. Our AI-powered customer and employee experience solutions increase efficiency and improve engagement for companies of all sizes. The result is happier customers and more productive employees. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 68,000 customers, including American Express, Bridgestone, Databricks, Fila, Nucor and Sony. For the latest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X. © 2024 Freshworks Inc. All Rights Reserved. Freshworks and its associated logo is a trademark of Freshworks Inc. All other company, brand and product names may be trademarks or registered trademarks of their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third party of Freshworks Inc. or any aspect of this press release. Bio: Murali Swaminathan joined Freshworks as Chief Technology Officer in September 2024. Murali is responsible for Freshworks' technology roadmap and strategy, leading the company's global engineering and architecture teams. With over 30 years of experience in software engineering, he has held leadership roles at ServiceNow, Recommind (now OpenText), and CA Technologies (now Broadcom), where he delivered scalable, secure solutions that enabled digital transformation and business agility. Murali holds a master's degree in Software Engineering Management from Carnegie Mellon University and a bachelor's degree in electronics and instrumentation from Annamalai University in India.
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Murli Swaminathan Joins Freshworks as CTO Amid GenAI Revamp
Cloud-based customer and employee experience solutions provider, Freshworks has appointed Murli Swaminathan, ex engineering executive at ServiceNow and CA Technologies as its new Chief Technology Officer (CTO) today. Swaminathan in his new role will be responsible for overseeing its global engineering and architecture teams while leading the tech roadmap and strategy. He brings 30 years of industry experience and software engineering knowledge to his new role at Freshworks, having previously worked as Vice President of Engineering at ServiceNow. "It's an incredible time to be joining this team as we grow to become a multi-billion dollar software company", said Swaminathan. "Our talented global engineering and architecture teams are pivotal to meeting this goal and I look forward to working with them to continue driving innovation and delivering exceptional products that meet the evolving needs of our customers." Freshworks is in the process of Generative AI revamp, they have added three new services namely Freddy Self Service, Freddy Copilot and Freddy Insights to their platform. The Freddy AI initiatives are built leveraging the power of Microsoft Azure OpenAI Service. Outside of GenAI, Freshwork is also investing in developing proprietary language models and integrating general-purpose LLMs to meet the diverse needs of its customers, allowing Freddy to access and process even more complex information, leading to even more powerful AI solutions. Freshworks was one of the first B2B companies to leverage Gen AI tech starting 2018, following the addition of Swaminathan to the team, Freshworks is set to witness new developments in its AI space. "Murali's experience aligns exceptionally well with our commitment to deliver products that provide rapid impact and real returns on AI investment, and his leadership in employee experience is particularly valuable as we become the platform of choice for enabling mid-market and enterprise customers to compete at global scale." remarked Dennis Woodside, the CEO and President at Freshworks.
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Freshworks, a leading software company, has named Murli Swaminathan as its new Chief Technology Officer. This strategic move comes as the company aims to enhance its AI-driven customer and employee engagement solutions.
Freshworks Welcomes New CTO
Freshworks Inc., a prominent software company specializing in customer and employee engagement solutions, has announced the appointment of Murli Swaminathan as its new Chief Technology Officer (CTO) 1. This strategic move comes at a time when the company is focusing on advancing its artificial intelligence (AI) capabilities to better serve its global customer base.
Swaminathan's Background and Expertise
Murli Swaminathan brings a wealth of experience to his new role at Freshworks. With over two decades of leadership in cloud computing and enterprise software, Swaminathan has held significant positions at industry giants such as Amazon Web Services (AWS) and Oracle 1. His expertise in cloud infrastructure, data analytics, and AI technologies makes him a valuable addition to the Freshworks team.
Focus on AI-Driven Solutions
As the new CTO, Swaminathan will play a crucial role in driving Freshworks' technology strategy, with a particular emphasis on generative AI initiatives 2. The company aims to leverage AI to enhance its customer service, IT service management, and CRM products, providing more intelligent and efficient solutions for businesses worldwide.
Impact on Freshworks' Product Portfolio
Swaminathan's appointment is expected to accelerate the integration of AI technologies across Freshworks' product suite. This includes the development of new AI-powered features and the improvement of existing tools to offer more personalized and automated experiences for users 1.
Industry Implications
The addition of Swaminathan to Freshworks' leadership team reflects a broader trend in the software industry, where companies are increasingly prioritizing AI and machine learning capabilities. This move positions Freshworks to compete more effectively in the rapidly evolving market for AI-enhanced business software solutions 2.
Future Outlook
With Swaminathan at the helm of its technology initiatives, Freshworks is poised to enter a new phase of innovation and growth. The company's commitment to advancing its AI capabilities under Swaminathan's leadership suggests that customers can expect more sophisticated, efficient, and intelligent software solutions in the near future 1.
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