Freshworks Appoints Srinivasan Raghavan as Chief Product Officer to Lead AI-Driven Innovation

Freshworks Appoints Srinivasan Raghavan as Chief Product Officer

Former executive at RingCentral, Five9 and Cisco, joins to lead product innovation and scale growth of Freshworks' AI, CX and EX solutions Freshworks Inc. (NASDAQ: FRSH) today announced Srinivasan Raghavan as its new Chief Product Officer (CPO) with over two decades of leadership experience in the enterprise SaaS industry. Srini will lead and scale the Freshworks' product strategy and vision for its people-first AI service software used to deliver exceptional customer experiences (CX) and employee experiences (EX). He joins the Freshworks executive management team, reporting directly to Chief Executive Officer and President Dennis Woodside. "Srini is a key addition to our team to lead innovation that delivers a scalable trajectory for growth across our three key business priorities: employee experience, artificial intelligence, and customer experience," said Dennis Woodside. "Srini's track record driving enterprise growth and managing complex multi-product scaling efforts coupled with his bold vision for the future of AI, make him uniquely qualified to lead our CX and EX product strategy." Srini most recently served as Chief Product Officer at RingCentral, where he broadened the company's portfolio to generate additional sources of revenue from new cloud-based contact center, marketing, and sales intelligence solutions. Prior to that, as Senior Vice President of Product at Five9, he spearheaded the development of AI-powered digital engagement and automation solutions, including a platform for workflow automation, virtual agents, and assistive tools for contact center agents. Earlier in his career, Srini held strategy and product leadership roles at Cisco in the Applications Software and Collaboration Business units. His deep technical expertise, rooted in his engineering background, is complemented by his experience in product management, user experience and corporate strategy and development. "Joining Freshworks at a time when AI is unlocking new possibilities for businesses worldwide to drive growth and improve operational efficiency is an incredible opportunity," said Raghavan. "By continuing to integrate AI and workflow automation across the Freshworks platform and solutions, we can add significant customer value and shape the future of CX and EX together." Srini holds a Bachelors and Masters degree in Computer Science and Engineering, and an MBA from The University of Chicago Booth School of Business. He has a passion for creating customer-centric, innovative and scalable solutions. His global leadership experience across the U.S., Europe, and Asia positions him to bring a diverse and strategic perspective to Freshworks. About Freshworks Freshworks Inc. (NASDAQ: FRSH) provides people-first AI service software that organizations use to deliver exceptional customer and employee experiences. More than 68,000 companies, including American Express, Bridgestone, Databricks, Fila, Nucor, and Sony choose Freshworks' uncomplicated solutions to increase efficiency and loyalty. For the latest company news and customer stories, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X.

Freshworks Names Srinivasan Raghavan As Chief Product Officer

Raghavan, who has over two decades of experience in enterprise SaaS, will spearhead the company's product strategy, focusing on AI-driven customer (CX) and employee experiences (EX), Freshworks said in a statement. Raghavan previously served as the CPO at RingCentral, where he expanded its cloud-based product portfolio. He also held leadership roles at Five9 and Cisco, overseeing the development of AI-powered solutions and multi-product scaling initiatives. "Srini (Srinivasan) is a key addition to our team to lead innovation that delivers a scalable trajectory for growth across our three key business priorities: employee experience, artificial intelligence, and customer experience," Freshworks CEO and president Dennis Woodside said on the appointment. Raghavan has replaced Srinivasagopalan Ramamurthy, who resigned from the position of CPO in August this year. It is pertinent to note that Freshworks has seen many major changes at top-level executive positions over the last year or so. In May, its cofounder and the then CEO Girish Mathrubootham stepped down from his role to transition into the role of executive chairman. Woodside was announced as the successor of Mathrubootham for the CEO's role. In September this year, the company appointed Murali Swaminathan as its CTO to lead its global engineering and architecture teams, overseeing its technology roadmap and strategy. The latest development comes weeks after the company announced plans to cut about 13% of its global workforce as part of a restructuring plan to streamline operations and increase operational efficiency. In an email to the staff, Woodside had said that the job cuts will affect about 660 employees. Notably, the SaaS major expects to incur $11 Mn to $13 Mn in restructuring costs in the fourth quarter of 2024, which will comprise severance payments, employee benefits and related expenses. Along with the layoff announcement, Freshworks also said that its board of directors approved a stock buyback programme worth $400 Mn of its outstanding Class A common stock. Founded in 2010 by Mathrubootham and Shanmugam (Shan) Krishnasamy, Freshworks offers a suite of software for customer service and support, customer engagement and IT service management. The company went public in 2021. Shares of Freshworks were trading 2.56% higher at $16.40 on NASDAQ at 8:50 PM.

Freshworks Names Srinivasan Raghavan as Chief Product Officer

Based out of Chennai, people-first AI service software company Freshworks serves over 68,000 companies. Saas giant Freshworks Inc. has appointed Srinivasan Raghavan as its new Chief Product Officer (CPO), bringing over 20 years of leadership experience in enterprise SaaS. Raghavan will spearhead the company's product vision and strategy to enhance its AI-powered customer experience (CX) and employee experience (EX) solutions. He will report directly to Dennis Woodside, CEO and President of Freshworks. "Srini is a key addition to our team to lead innovation that delivers a scalable trajectory for growth across our three key business priorities: employee experience, artificial intelligence, and customer experience," said Woodside. "Srini's track record driving enterprise growth and managing complex multi-product scaling efforts coupled with his bold vision for the future of AI, make him uniquely qualified to lead our CX and EX product strategy." Previously, Raghavan served as CPO at RingCentral, where he expanded the company's portfolio with new cloud-based solutions for contact centers, marketing, and sales intelligence. During his tenure as senior vice president at Five9, he led the development of AI-driven digital engagement and workflow automation tools. His earlier career includes leadership roles at Cisco, where he contributed to the Applications Software and Collaboration Business units. "Joining Freshworks at a time when AI is unlocking new possibilities for businesses worldwide to drive growth and improve operational efficiency is an incredible opportunity," Raghavan said. "By continuing to integrate AI and workflow automation across the Freshworks platform and solutions, we can add significant customer value and shape the future of CX and EX together." Raghavan holds advanced degrees in computer science and engineering and an MBA from The University of Chicago Booth School of Business. His global leadership experience spans the U.S., Europe, and Asia. Freshworks has been going all in on AI agents. It recently unveiled its new generation of AI agent Freddy AI. It's an easy-to-deploy autonomous service agent for enhancing both customer and employee experiences

Freshworks Appoints Srinivasan Raghavan as Chief Product Officer - Freshworks (NASDAQ:FRSH)

SAN MATEO, Calif., Dec. 02, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc. FRSH today announced Srinivasan Raghavan as its new Chief Product Officer (CPO) with over two decades of leadership experience in the enterprise SaaS industry. Srini will lead and scale the Freshworks' product strategy and vision for its people-first AI service software used to deliver exceptional customer experiences (CX) and employee experiences (EX). He joins the Freshworks executive management team, reporting directly to Chief Executive Officer and President Dennis Woodside. "Srini is a key addition to our team to lead innovation that delivers a scalable trajectory for growth across our three key business priorities: employee experience, artificial intelligence, and customer experience," said Woodside. "Srini's track record driving enterprise growth and managing complex multi-product scaling efforts coupled with his bold vision for the future of AI, make him uniquely qualified to lead our CX and EX product strategy." Srini most recently served as Chief Product Officer at RingCentral, where he broadened the company's portfolio to generate additional sources of revenue from new cloud-based contact center, marketing, and sales intelligence solutions. Prior to that, as Senior Vice President of Product at Five9, he spearheaded the development of AI-powered digital engagement and automation solutions, including a platform for workflow automation, virtual agents, and assistive tools for contact center agents. Earlier in his career, Srini held strategy and product leadership roles at Cisco in the Applications Software and Collaboration Business units. His deep technical expertise, rooted in his engineering background, is complemented by his experience in product management, user experience and corporate strategy and development. "Joining Freshworks at a time when AI is unlocking new possibilities for businesses worldwide to drive growth and improve operational efficiency is an incredible opportunity," said Raghavan. "By continuing to integrate AI and workflow automation across the Freshworks platform and solutions, we can add significant customer value and shape the future of CX and EX together." Srini holds a Bachelors and Masters degree in Computer Science and Engineering, and an MBA from The University of Chicago Booth School of Business. He has a passion for creating customer-centric, innovative and scalable solutions. His global leadership experience across the U.S., Europe, and Asia positions him to bring a diverse and strategic perspective to Freshworks. About Freshworks Freshworks Inc. FRSH provides people-first AI service software that organizations use to deliver exceptional customer and employee experiences. More than 68,000 companies, including American Express, Bridgestone, Databricks, Fila, Nucor, and Sony choose Freshworks' uncomplicated solutions to increase efficiency and loyalty. For the latest company news and customer stories, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X. Media Relations Contact: Jayne Gonzalez pr@freshworks.com A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/e6660275-fee5-4b09-a561-d10b94c75a9c Market News and Data brought to you by Benzinga APIs