Hexaware Technologies launches Agentverse with 600+ AI agents to scale enterprise automation

Hexaware Tech shares jump 5% on launch of Agentverse AI platform

Shares of Hexaware Technologies rose sharply after the launch of Agentverse, an enterprise AI platform with 600+ agents. The offering aims to help companies move from AI pilots to full-scale deployment, driving productivity gains, faster response times, cost efficiencies, and improved customer experience. Shares of Hexaware Technologies jumped over 5% to Rs 427.40 apiece on the NSE on Wednesday after the company announced the launch of Agentverse, an enterprise AI agent platform featuring 600+ ready-to-deploy AI agents, designed to help firms operationalise agentic AI across business and technology functions. In an exchange filing released on Tuesday, the IT solutions provider said that many enterprises get stuck in pilot stages despite increasingly exploring opportunities in generative and agentic AI. "Agentverse addresses this challenge by providing a governed platform that orchestrates multiple AI agents across enterprise systems, workflows, and communication channels, enabling organisations to move from experimentation to production," Hexaware said. Also read: Urban Company shares soar 9% as SBI MF purchases stake worth Rs 632 crore; 3 investors offload Agentverse integrates with core enterprise systems, including CRM platforms, IT service management tools, knowledge repositories, data platforms, telephony systems, and collaboration applications. "Through advanced orchestration, AI agents retrieve contextual knowledge, interpret process documentation, automate conversations, and execute operational actions directly within enterprise workflows. Built-in governance capabilities, including role-based access controls, audit trails, observability, and policy guardrails, ensure agents operate securely and in alignment with enterprise compliance requirements," the company added. Firms can target notable operational improvements, including 40-60% productivity gains in knowledge and service workflows, 60-80% faster response times across digital channels, 20-35% improvements in customer or user satisfaction, and 20-50% cost reductions through automation and right-sourcing while deploying Agentverse, as per the company. These AI agents can resolve customer inquiries, automate reconciliations and regulatory workflows, support demand forecasting and inventory management, and streamline IT, HR, and procurement service operations, Hexaware said, adding that Agentverse supports use cases across customer experience, financial services, manufacturing, retail and enterprise operations. Agentverse is part of Hexaware's broader enterprise AI strategy focused on embedding AI across both technology operations and business processes, the company said. Also read: TCS, Infosys, Wipro and other IT stocks soar up to 4%. Here's what's triggering the surge "Agentverse is how we take autonomy into day-to-day operations. Clients can move beyond pilots to measurable results in cycle time, accuracy, and customer satisfaction," said R Srikrishna, CEO & Executive Director at Hexaware. (Disclaimer: Recommendations, suggestions, views and opinions given by the experts are their own. These do not represent the views of The Economic Times)

Hexaware Launches Agentverse, an Enterprise AI Agent Platform with 600+ Ready-to-Deploy Agents

Agentverse enables enterprises to operationalize agentic AI with 600+ agents across technology and business operations. Hexaware Technologies today announced the launch of Agentverse, an enterprise AI agent platform featuring 600+ ready-to-deploy AI agents designed to help organizations operationalize agentic AI across business and technology functions. As enterprises increasingly explore generative and agentic AI, many remain stuck in pilot stages without a clear path to scaled deployment. Agentverse addresses this challenge by providing a governed platform that orchestrates multiple AI agents across enterprise systems, workflows, and communication channels, enabling organizations to move from experimentation to production. The platform integrates with core enterprise systems including CRM platforms, IT service management tools, knowledge repositories, data platforms, telephony systems, and collaboration applications. Through advanced orchestration, AI agents retrieve contextual knowledge, interpret process documentation, automate conversations, and execute operational actions directly within enterprise workflows. Built-in governance capabilities including role-based access controls, audit trails, observability, and policy guardrails ensure agents operate securely and in alignment with enterprise compliance requirements. Organizations deploying Agentverse can target significant operational improvements, including 40-60% productivity gains in knowledge and service workflows, 60-80% faster response times across digital channels, 20-35% improvements in customer or user satisfaction, and 20-50% cost reductions through automation and right-sourcing. Agentverse supports use cases across customer experience, financial services, manufacturing, retail, and enterprise operations. Agents resolve customer inquiries, automate reconciliations and regulatory workflows, support demand forecasting and inventory management, and streamline IT, HR, and procurement service operations. Agentverse is part of Hexaware's broader enterprise AI strategy focused on embedding AI across both technology operations and business processes. Through its AI for IT approach, Hexaware integrates AI across the technology lifecycle -- including software development, digital assurance, data platforms, SaaS ecosystems, IT operations, and application management services (AMS). In AMS, AI-powered discovery tools map application estates, dependencies, infrastructure, and usage patterns to accelerate service transitions, while predictive incident management, intelligent automation, and enhanced observability improve operational performance. Complementing this is Hexaware's AI for Business strategy, where agentic AI models transform front-office, middle-office, and back-office workflows. This is supported by a foundational layer for AI that provides orchestration, reusable components, AI frameworks, APIs and MCP integrations, governance controls, and observability -- enabling enterprises to deploy AI securely and scale adoption across systems and workflows. "Agentverse™ is how we take autonomy into day-to-day operations. Clients can move beyond pilots to measurable results in cycle time, accuracy, and customer satisfaction," said R Srikrishna, CEO & Executive Director, Hexaware. "Hexaware's Agentverse™ is built for outcomes and scale. We standardize how agents connect to enterprise platforms, enforce policy, and prove value with clear KPIs, so customers can expand from one use case to many," said Siddharth Dhar, President & Global Head - Artificial Intelligence, Hexaware.