Infosys and NVIDIA Expand Partnership to Develop GenAI Solutions for Telecom Industry

Infosys expands Nvidia tie-up for AI-driven solutions in telecom

Infosys said it has expanded its collaboration with Nvidia to develop AI-powered, customer-centric solutions aimed at enhancing innovation and operational efficiency for telecommunications companies. The partnership leverages Infosys Topaz, an AI-first suite of services, solutions, and platforms using generative AI technologies. According to the IT services firm's stock exchange filing, this collaboration is set to improve customer experiences, streamline network operations, and speed up service delivery for telcos. Infosys has developed three generative AI solutions powered by Infosys Topaz, incorporating Nvidia NIM inference microservices, Nvidia NeMo Retriever embedding models, and NeMo Guardrails to create and deploy domain-specific large language models (LLMs) for the telecom sector. Additionally, Infosys Topaz uses Nvidia Riva for building real-time conversational AI pipelines, facilitating real-time transcription and translation for call centre agents. One of the solutions, TOSCA Network Service Design, employs Nvidia generative AI to create and customise TOSCA (Topology and Orchestration Specification for Cloud Applications) templates, thereby streamlining the network service design process. This solution utilises Nvidia NIM and NeMo Retriever microservices, achieving a 28% reduction in latency and a 15% absolute improvement in accuracy. Another solution, a generative AI-powered smart networking operating centre, helps network engineers and operations personnel troubleshoot issues more quickly and accurately. By integrating Nvidia NIM and NeMo Retriever, this solution reduces the mean time to resolve network problems and enhances customer experience, resulting in 61% lower latency and a 22% absolute improvement in accuracy. Infosys Cortex, a generative AI-driven contact centre transformation platform, leverages Infosys Topaz and Infosys' cloud suite, Infosys Cobalt. Infosys Cortex enables the creation of realistic customer simulations, allowing trainee agents to practice their skills in a fully immersive environment. "These solutions can bring tremendous benefits for customers in terms of operational efficiencies and productivity improvement and enhance the overall experience of contact centre agent training by optimising the end-to-end generative AI pipeline and inference costs," Infosys said. Anand Swaminathan, EVP & Global Industry Leader - Communications, Media and Technology at Infosys, commented, "Through our collaboration with NVIDIA, we are poised to unlock cutting-edge enterprise AI capabilities, helping global organisations improve business efficiency. By integrating Nvidia's advanced AI technologies with Infosys Topaz, we aim to transform network service design, NOC operations, and contact centre functionalities. It will also help ensure the safe and responsible deployment of AI. This collaboration exemplifies our commitment to drive innovation and operational excellence for our customers."

Infosys, Nvidia expand partnership to develop GenAI-powered solutions for telcos

Infosys on Thursday said it has expanded its partnership with American chipmaker Nvidia to develop GenAI-powered solutions for telecom operators. The IT major has developed three generative AI solutions powered by its AI-offering Topaz, which make use of Nvidia NIM inference microservices, Nvidia NeMo Retriever embedding models, and NeMo Guardrails to customise and deploy generative AI telco domain-specific large-language models. It has also used Nvidia Riva to allow real-time transcription and translations for call centre agents, according to a regulatory filing. "Telcos are increasingly adopting generative AI solutions to improve the productivity of their businesses with smarter networks, more efficient operations, and enhanced customer service. "Leveraging Nvidia's full-stack accelerated computing and AI platform, Infosys Topaz is delivering a suite of domain-specific solutions that will help telcos accelerate and streamline their adoption of generative AI," Ronnie Vasishta, Senior Vice President of Telecom at Nvidia, said. These generative-AI solutions have resulted in up to 61 per cent lower latency and 22 per cent absolute improvement in accuracy, the filing said. Shares of Infosys settled 0.35 per cent lower at Rs 1,932.40 apiece on the BSE.

Infosys, Nvidia expand partnership to develop GenAI-powered solutions for telcos

Infosys on Thursday said it has expanded its partnership with American chipmaker Nvidia to develop GenAI-powered solutions for telecom operators. The IT major has developed three generative AI solutions powered by its AI-offering Topaz, which make use of Nvidia NIM inference microservices, Nvidia NeMo Retriever embedding models, and NeMo Guardrails to customise and deploy generative AI telco domain-specific large-language models. It has also used Nvidia Riva to allow real-time transcription and translations for call centre agents, according to a regulatory filing. "Telcos are increasingly adopting generative AI solutions to improve the productivity of their businesses with smarter networks, more efficient operations, and enhanced customer service. "Leveraging Nvidia's full-stack accelerated computing and AI platform, Infosys Topaz is delivering a suite of domain-specific solutions that will help telcos accelerate and streamline their adoption of generative AI," Ronnie Vasishta, Senior Vice President of Telecom at Nvidia, said. These generative-AI solutions have resulted in up to 61 per cent lower latency and 22 per cent absolute improvement in accuracy, the filing said. Shares of Infosys settled 0.35 per cent lower at Rs 1,932.40 apiece on the BSE.

Infosys, NVIDIA Introduce Generative AI Powered Telco Solutions

As part of this partnership, Infosys has developed three generative AI solutions powered by Infosys Topaz. Infosys has announced an expansion of its partnership with NVIDIA to bring AI-driven, customer-centric solutions to the telecommunications industry. The collaboration will integrate Infosys Topaz, an AI-first suite of services and platforms, with NVIDIA's advanced generative AI technologies to deliver innovative solutions. Anand Swaminathan, EVP & global industry leader - communications, media and technology, Infosys, expressed enthusiasm about the partnership and said, "Through our collaboration with NVIDIA, we are poised to unlock cutting-edge enterprise AI capabilities, helping global organisations improve business efficiency." As part of this partnership, Infosys has developed three generative AI solutions powered by Infosys Topaz. These solutions leverage NVIDIA's NIM inference microservices, NeMo Retriever embedding models, and NeMo Guardrails to customise and deploy telco domain-specific large language models (LLMs). Additionally, Infosys Topaz utilises NVIDIA Riva for building real-time conversational AI pipelines, enabling real-time transcription and translation for call centre agents. Highlighting the growing importance of generative AI in the telecommunications sector, Ronnie Vasishta, Senior Vice President of Telecom at NVIDIA, said, "Telcos are increasingly adopting generative AI solutions to improve the productivity of their businesses with smarter networks, more efficient operations, and enhanced customer service." One of the key innovations emerging from this partnership is the TOSCA Network Service Design solution, which employs NVIDIA's generative AI to streamline and customise TOSCA (Topology and Orchestration Specification for Cloud Applications) templates. This has resulted in a 28% reduction in latency and a 15% improvement in accuracy. Similarly, the NVIDIA-powered smart networking operations centre has demonstrated remarkable efficiency, reducing issue resolution times by 61% and improving accuracy by 22%. Another highlight of the collaboration is Infosys Cortex, a generative AI-driven contact centre transformation platform. By leveraging Infosys Topaz and Infosys' cloud suite, Infosys Cobalt, Cortex creates realistic customer simulations for trainee agents, offering an immersive training environment. These solutions are expected to enhance operational efficiencies, boost productivity, and optimise generative AI pipeline and inference costs.

Infosys to Introduce High-Performance Generative AI-Powered Telco Solutions Based on NVIDIA NIMs

Empowering telcos with cutting-edge AI-driven solutions, leveraging Infosys Topaz and NVIDIA NIM Infosys (NSE, BSE, NYSE: INFY), a global leader in next-generation digital services and consulting, today announced the expansion of its collaboration with NVIDIA for AI-powered, customer-centric solutions to drive innovation and operational excellence for telcos. Leveraging Infosys Topaz, an AI-first set of services, solutions, and platforms using generative AI technologies, the collaboration will help telcos enhance their customer experiences, streamline network operations, and accelerate service delivery. Infosys developed three generative AI solutions, all of which are powered by Infosys Topaz, using NVIDIA NIM inference microservices, NVIDIA NeMo Retriever embedding models, and NeMo Guardrails to customize and deploy generative AI telco domain-specific LLM models. Infosys Topaz also uses NVIDIA Riva, for building real-time conversational AI pipelines that allow for real-time transcription and translations for call center agents. TOSCA Network Service Design leverages NVIDIA generative AI to create and customize TOSCA (Topology and Orchestration Specification for Cloud Applications) templates. This solution streamlines the network service design process. Using NVIDIA NIM and NeMo Retriever microservices resulted in a 28% reduction in latency and 15% absolute improvement in accuracy. To learn more, please visit here.An NVIDIA generative AI-powered smart networking operating center allows network engineers and network operations personnel to troubleshoot issues faster and accurately. With NVIDIA NIM and NeMo Retriever, this solution reduces mean time to resolve network issues and improve customer experience, resulting in 61% lower latency and a 22% absolute improvement in accuracy. To know more, please visit here.Infosys Cortex - A generative AI-driven contact center transformation platform. Leveraging Infosys Topaz and Infosys' cloud suite of solutions, Infosys Cobalt, Infosys Cortex creates realistic customer simulations so that trainee agents can practice their skills in a completely immersive environment. These solutions can bring tremendous benefits for customers in terms of operational efficiencies and productivity improvement and enhance the overall experience of contact center agent training by optimizing the end-to-end generative AI pipeline and inference costs. Anand Swaminathan, EVP & Global Industry Leader - Communications, Media and Technology, Infosys, said, "Through our collaboration with NVIDIA, we are poised to unlock cutting-edge enterprise AI capabilities, helping global organizations improve business efficiency. By integrating NVIDIA's advanced AI technologies with Infosys Topaz, we aim to transform network service design, NOC operations, and contact center functionalities. It will also help ensure the safe and responsible deployment of AI. This collaboration exemplifies our commitment to drive innovation and operational excellence for our customers." Ronnie Vasishta, Senior Vice President of Telecom at NVIDIA, said, "Telcos are increasingly adopting generative AI solutions to improve the productivity of their businesses with smarter networks, more efficient operations, and enhanced customer service. Leveraging NVIDIA's full-stack accelerated computing and AI platform, Infosys Topaz is delivering a suite of domain-specific solutions that will help telcos accelerate and streamline their adoption of generative AI." About Infosys Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace. Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY) can help your enterprise navigate your next.