New Relic unveils Agentic Platform to build and deploy AI agents for observability at scale

New Relic launches new AI agent platform and OpenTelemetry tools | TechCrunch

Companies are increasingly launching software to build and monitor AI agents in an effort to get enterprises to adopt AI. New Relic is no different. As the data observability company launches an AI agent platform of its own, it knows it isn't the only game in town. New Relic on Tuesday unveiled a no-code agentic platform that lets enterprises put together data observability AI agents that monitor a company's data to catch bugs and issues before they disrupt products. Called New Relic Agentic Platform, it lets companies deploy pre-built agents and manage existing bots as well. It also supports the model context protocol (MCP), which connects AI applications to external data sources, and integrates with other New Relic tools. New Relic isn't looking to be the only platform that companies use to manage and deploy all of their AI agents, Brian Emerson, the startup's new chief product officer, told TechCrunch. Instead, the aim is to offer clients the same agent-building capabilities they are getting elsewhere for observability as well. "We're not building this as general purpose," Emerson said. "We're building it for outcomes that we care about inside observability. It's also a world that allows us to work with the rest of the ecosystem or tools that exist out there, but bring it back into the context of problems we're trying to solve around our personas and the observability domain." Software that lets users manage AI agents has proliferated in recent months as companies look to figure out how to quell enterprises' fears about giving AI agents access to their data and software. Salesforce was arguably the first to release an agent platform in late 2024, calling it Agentforce. OpenAI launched its own version of the technology, OpenAI Frontier, earlier this year. Research organization Gartner has called such agent platforms "necessary infrastructure" and a critical component of getting enterprises to adopt AI. Sticking with the theme of increasing enterprise tech adoption, New Relic also revealed new tools focused on OpenTelemetry (OTel), an open-source observability framework. The company said its application performance monitoring (APM) agents are now equipped with OTel capabilities, letting enterprises manage OTel data streams alongside their other data sources in one place. This is aimed at solving a previous fragmentation problem that was holding up mass enterprise adoption of the OTel framework. "Just send your OTel data to us," Nic Benders, chief technology strategist at New Relic, said. "What we've discovered in this process is that it's kind of a burden for a lot of teams out there in the world to run all of the OTel [data] collectors. So having a OTel like fleet management is something that's very important."

New Relic Launches Agentic Platform, A No-Code Solution to Build and Govern Custom Ai Agents for Observability At Scale

New Relic announced enterprise-grade Agentic Platform capabilities that enable organizations to build, deploy, and manage a full spectrum of AI agents and agentic workflows, from simple, single-task automations to sophisticated agentic workflows. With an intuitive no-code builder for domain experts, New Relic's Agentic Platform empowers enterprises to intelligently automate a wide range of processes, leading to a significant reduction in manual toil, faster incident resolution, and improved operational resilience. Custom-built agents execute complex investigations and remediations with minimal human intervention. As application complexity outpaces traditional automation, many rule-based systems are falling short--leaving teams trapped in a cycle of manual toil and operational friction. Engineers lose 33% of their time to reactive firefighting, preventing them from focusing on innovation or feature development. Agentic AI is increasingly seen as the solution, as Gartner predicts 40% of enterprise apps will feature AI agents by 2026. However, organizations are facing a lack of expertise to build AI agents and the challenge of scaling from simple tasks to dynamic, multi-step processes without standardized testing and validation. The New Relic Agentic Platform is a game-changer for organizations struggling to reduce manual toil. Designed specifically for enterprise production environments, it allows teams to build, deploy, and managed a full spectrum of agents that move operations from passive observation to active task execution. It acts as a unified operations center that coordinates the automation lifecycle, allowing domain experts like SREs and Ops leads to capture knowledge and data in visual agents. Unlike standalone AI assistants or fixed automation scripts, New Relic's Agentic platform delivers the secure foundation and governance necessary to resolve incidents 24/7. Pre-built agents: A suite of expert, out-of-the-box agents such as the SRE Nerd provide immediate value and accelerate time to adoption. Dynamic agent runtime: Enables New Relic AI agents to handle multi-step "reasoning" and adapt to novel or complex failure scenarios using dynamic logic and advanced "reasoning." Unified AI orchestration: Centralized command center to control, manage and coordinate agents at scale. The Agentic Platform supports the Model Context Protocol (MCP) for secure tool access, integrates natively with New Relic Workflow Automation, and provides enterprise-grade governance through fine grained Role-Based Access Control (RBAC) and audit logging. To guarantee reliability, a built-in evaluation engine continuously tests agent performance, building the trust necessary for autonomous action. The New Relic Agentic platform is now available in preview to customers as part of the New Relic Intelligent Observability Platform. Learn more. Read the blog post. Register for New Relic Advance.