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On Thu, 20 Feb, 12:02 AM UTC
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[1]
Understanding AI decision-making: Research examines model transparency
Are we putting our faith in technology that we don't fully understand? A new study from the University of Surrey comes at a time when AI systems are making decisions impacting our daily lives -- from banking and health care to crime detection. The study calls for an immediate shift in how AI models are designed and evaluated, emphasizing the need for transparency and trustworthiness in these powerful algorithms. The research is published in the journal Applied Artificial Intelligence. As AI becomes integrated into high-stakes sectors where decisions can have life-altering consequences, the risks associated with "black box" models are greater than ever. The research sheds light on instances where AI systems must provide adequate explanations for their decisions, allowing users to trust and understand AI rather than leaving them confused and vulnerable. With cases of misdiagnosis in health care and erroneous fraud alerts in banking, the potential for harm -- which could be life-threatening -- is significant. Surrey's researchers detail the alarming instances where AI systems have failed to adequately explain their decisions, leaving users confused and vulnerable. Fraud datasets are inherently imbalanced -- 0.01% are fraudulent transactions -- leading to damage on the scale of billions of dollars. It is reassuring for people to know most transactions are genuine, but the imbalance challenges AI in learning fraud patterns. Still, AI algorithms can identify a fraudulent transaction with great precision but currently lack the capability to adequately explain why it is fraudulent. Dr. Wolfgang Garn, co-author of the study and Senior Lecturer in Analytics at the University of Surrey, said, "We must not forget that behind every algorithm's solution, there are real people whose lives are affected by the determined decisions. Our aim is to create AI systems that are not only intelligent but also provide explanations to people -- the users of technology -- that they can trust and understand." The study proposes a comprehensive framework known as SAGE (Settings, Audience, Goals, and Ethics) to address these critical issues. SAGE is designed to ensure that AI explanations are not only understandable but also contextually relevant to the end-users. By focusing on the specific needs and backgrounds of the intended audience, the SAGE framework aims to bridge the gap between complex AI decision-making processes and the human operators who depend on them. In conjunction with this framework, the research uses Scenario-Based Design (SBD) techniques, which delve deep into real-world scenarios to find out what users truly require from AI explanations. This method encourages researchers and developers to step into the shoes of the end-users, ensuring that AI systems are crafted with empathy and understanding at their core. Dr. Garn said, "We also need to highlight the shortcomings of existing AI models, which often lack the contextual awareness necessary to provide meaningful explanations. By identifying and addressing these gaps, our paper advocates for an evolution in AI development that prioritizes user-centric design principles. "It calls for AI developers to engage with industry specialists and end-users actively, fostering a collaborative environment where insights from various stakeholders can shape the future of AI. The path to a safer and more reliable AI landscape begins with a commitment to understanding the technology we create and the impact it has on our lives. The stakes are too high for us to ignore the call for change." The research highlights the importance of AI models explaining their outputs in a text form or graphical representations, catering to the diverse comprehension needs of users. This shift aims to ensure that explanations are not only accessible but also actionable, enabling users to make informed decisions based on AI insights.
[2]
Are we trusting AI too much? New study demands accountability in Artificial Intelligence
Are we putting our faith in technology that we don't fully understand? A new study from the University of Surrey comes at a time when AI systems are making decisions impacting our daily lives -- from banking and healthcare to crime detection. The study calls for an immediate shift in how AI models are designed and evaluated, emphasising the need for transparency and trustworthiness in these powerful algorithms. As AI becomes integrated into high-stakes sectors where decisions can have life-altering consequences, the risks associated with 'black box' models are greater than ever. The research sheds light on instances where AI systems must provide adequate explanations for their decisions, allowing users to trust and understand AI rather than leaving them confused and vulnerable. With cases of misdiagnosis in healthcare and erroneous fraud alerts in banking, the potential for harm -- which could be life-threatening -- is significant. Surrey's researchers detail the alarming instances where AI systems have failed to adequately explain their decisions, leaving users confused and vulnerable. With misdiagnosis cases in healthcare and erroneous fraud alerts in banking, the potential for harm is significant. Fraud datasets are inherently imbalanced -- 0.01% are fraudulent transactions -- leading to damage on the scale of billions of dollars. It is reassuring for people to know most transactions are genuine, but the imbalance challenges AI in learning fraud patterns. Still, AI algorithms can identify a fraudulent transaction with great precision but currently lack the capability to adequately explain why it is fraudulent. Dr Wolfgang Garn, co-author of the study and Senior Lecturer in Analytics at the University of Surrey, said: "We must not forget that behind every algorithm's solution, there are real people whose lives are affected by the determined decisions. Our aim is to create AI systems that are not only intelligent but also provide explanations to people -- the users of technology -- that they can trust and understand." The study proposes a comprehensive framework known as SAGE (Settings, Audience, Goals, and Ethics) to address these critical issues. SAGE is designed to ensure that AI explanations are not only understandable but also contextually relevant to the end-users. By focusing on the specific needs and backgrounds of the intended audience, the SAGE framework aims to bridge the gap between complex AI decision-making processes and the human operators who depend on them. In conjunction with this framework, the research uses Scenario-Based Design (SBD) techniques, which delve deep into real-world scenarios to find out what users truly require from AI explanations. This method encourages researchers and developers to step into the shoes of the end-users, ensuring that AI systems are crafted with empathy and understanding at their core. Dr Wolfgang Garn continued: "We also need to highlight the shortcomings of existing AI models, which often lack the contextual awareness necessary to provide meaningful explanations. By identifying and addressing these gaps, our paper advocates for an evolution in AI development that prioritises user-centric design principles. It calls for AI developers to engage with industry specialists and end-users actively, fostering a collaborative environment where insights from various stakeholders can shape the future of AI. The path to a safer and more reliable AI landscape begins with a commitment to understanding the technology we create and the impact it has on our lives. The stakes are too high for us to ignore the call for change." The research highlights the importance of AI models explaining their outputs in a text form or graphical representations, catering to the diverse comprehension needs of users. This shift aims to ensure that explanations are not only accessible but also actionable, enabling users to make informed decisions based on AI insights.
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A University of Surrey study emphasizes the need for transparency and trustworthiness in AI systems, proposing a framework to address critical issues in AI decision-making across various sectors.
A groundbreaking study from the University of Surrey has raised critical questions about the transparency and trustworthiness of AI systems that are increasingly making decisions affecting our daily lives. The research, published in the journal Applied Artificial Intelligence, comes at a time when AI is being integrated into high-stakes sectors such as banking, healthcare, and crime detection 12.
The study proposes a comprehensive framework called SAGE (Settings, Audience, Goals, and Ethics) to address the critical issues surrounding AI decision-making. SAGE is designed to ensure that AI explanations are not only understandable but also contextually relevant to end-users. By focusing on the specific needs and backgrounds of the intended audience, the framework aims to bridge the gap between complex AI processes and the human operators who rely on them 12.
The researchers detail alarming instances where AI systems have failed to adequately explain their decisions, leaving users confused and vulnerable. In healthcare, cases of misdiagnosis have been reported, while in banking, erroneous fraud alerts have caused significant issues. The study highlights that fraud datasets are inherently imbalanced, with only 0.01% of transactions being fraudulent, leading to potential damages on the scale of billions of dollars 12.
In conjunction with the SAGE framework, the research employs Scenario-Based Design (SBD) techniques. These methods delve into real-world scenarios to determine what users truly require from AI explanations. This approach encourages researchers and developers to adopt the perspective of end-users, ensuring that AI systems are designed with empathy and understanding at their core 12.
Dr. Wolfgang Garn, co-author of the study and Senior Lecturer in Analytics at the University of Surrey, emphasizes the need for a shift in AI development. He states, "We must not forget that behind every algorithm's solution, there are real people whose lives are affected by the determined decisions." The study advocates for an evolution in AI development that prioritizes user-centric design principles and calls for active engagement between AI developers, industry specialists, and end-users 12.
The research highlights the importance of AI models explaining their outputs in both text and graphical representations, catering to diverse user comprehension needs. This approach aims to make AI explanations not only accessible but also actionable, enabling users to make informed decisions based on AI insights 12.
As AI continues to play an increasingly significant role in our lives, the study from the University of Surrey serves as a crucial reminder of the need for transparency, accountability, and user-centric design in AI systems. The proposed SAGE framework and the emphasis on scenario-based design offer promising approaches to addressing these critical issues in AI development and implementation.
Reference
As AI becomes increasingly integrated into various aspects of our lives, the need for transparency in AI systems grows. This article explores the concept of 'explainable AI' and its importance in building trust, preventing bias, and improving AI systems.
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MIT researchers have created a system called EXPLINGO that uses large language models to convert complex AI explanations into easily understandable narratives, aiming to bridge the gap between AI decision-making and human comprehension.
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Experts from Fraunhofer HHI advocate for the adoption of explainable AI (XAI) in geosciences to enhance trust, improve model interpretability, and facilitate broader AI implementation in critical fields like disaster management.
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New research from the University of Kansas reveals that readers' trust in news decreases when they believe AI is involved in its production, even when they don't fully understand the extent of AI's contribution.
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Scientists urge a more comprehensive method to evaluate the long-term and systemic risks of AI, emphasizing the need for computational models and public participation in risk assessment.
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