Salesforce India Hits $1 Billion Milestone, Expands AI-Driven Growth with New Tower

SaaS major Salesforce India hits $1 billion milestone, expands AI-driven growth

There are over 2 million Salesforce developers in India, making it the second-largest community on the Salesforce platform outside of the US. It has about 13,000 employees in India, having added 3,000 over the past year.Cloud-based software-as-a-service major Salesforce's India arm has hit the $1 billion revenue milestone. The company on Tuesday said that it grew 36% in the year ended March 31, 2024, registering a revenue of ₹9,116.3 crore. Salesforce India chief executive officer Arundhati Bhattacharya told ET that the growth has been driven by India's rapid macroeconomic growth, opportunities opened up by digital transformation and Agentforce (Salesforce's autonomous AI agent platform), and its growing talent base in the country. "We believe now we are in the third phase of AI -- the first being predictive, the second being generative, and the third being the autonomous agents which can carry out repetitive tasks without human intervention," said Bhattacharya. "That's where it goes beyond a copilot." There are over 2 million Salesforce developers in India, making it the second-largest community on the Salesforce platform outside of the US. It has about 13,000 employees in India, having added 3,000 over the past year. "At a time when there has been some amount of cutting back in the IT industry on recruitment, Salesforce India has continued to recruit," Bhattacharya said. The company also announced that it is setting up a new Salesforce Tower in Bagmane Tech Park in Mahadevpura, Bengaluru, which will accommodate 3,800 employees and be operational by mid-2026. The tower will have a Salesforce Innovation Centre and spaces for in-person AI training. Salesforce has similar towers in nine other cities -- San Francisco, New York, Chicago, London, Dublin, Sydney, Tokyo, Atlanta and Indianapolis. "The choice to set up a Tower in India, especially in Bengaluru, reflects an inflection point now with the AI wave," said Relina Bulchandani, executive vice president, real estate & workplace services, Salesforce, adding that the global CEO was involved in the decision. "We want to make sure we are an employer of choice going forward with our continued growth and innovation, and for our real estate to reflect our values of equality, sustainability, and accessible spaces for employees." The company will pursue LEED Gold sustainability certification for the 12-story tower and is making efforts towards localisation, Bulchandani said. The building will also have focus pods, team collaboration spaces and communal spaces along with the latest hybrid work technologies. On the demand for Agentforce, Bhattacharya said Proofs of Concept are underway and that more service-oriented sectors are able to identify use cases immediately. "We are very committed to India. We see it growing quite steadily and strongly," she said. "Team leaders are now sitting out of India with their teams in other places, with more senior people also getting recruited here." Salesforce has offices in Bengaluru, Mumbai, Delhi, Hyderabad, Pune, and Jaipur. It opened its Hyderabad Centre of Excellence in 2016 and expanded it in 2023.

Salesforce Delivers Accelerated Growth and Expands Presence in India

Salesforce India records 36% increase in revenue in the year ended 31st March from the previous year | Signs lease agreement with Bagmane Tech Park, Bengaluru to open first Salesforce Tower in India Salesforce, the #1 CRM, powered by AI technology and capabilities, today announced Salesforce Tower Bengaluru, expanding the company's presence in India with its first tower in the country. Salesforce India saw its total revenue rise over 36% to ₹9116.3 crore in the year - ended 31st March from the previous year, according to its regulatory filing with the Ministry of Corporate Affairs' Registrar of Companies. Expansion In India Salesforce continues to invest in its physical presence in India by committing to a new Salesforce Tower in Bengaluru. This will be one of ten Tower investments Salesforce has made in key markets including San Francisco, New York, Chicago, London, Dublin, Sydney, Tokyo, Atlanta, and Indianapolis. Salesforce Tower Bengaluru will be located in Bagmane Capital in Mahadevpura. The 12-story tower will feature an immersive lobby, a Salesforce Innovation Centre, and spaces designed for how employees work today with a focus on collaboration, sustainability, and employee wellness. It will also include training spaces to host in-person AI upskilling opportunities for employees and the community. In line with Salesforce's commitment to sustainability, the building will pursue LEED Gold certification. Salesforce employees will start moving into the Tower upon completion in 2026. Fueling Customer Success and Innovation While Salesforce continues on its growth journey in India, globally the company has recently unveiled Agentforce, a new layer on the Salesforce Platform that enables companies to build and deploy AI agents that can autonomously take action across any business function. Bengaluru continues to be a top talent hub enabling the company to deliver new innovations and support Salesforce's customers around the world. In an era where humans with agents drive customer success together, India is home to many industry-leading customers like Air India, Tata Consumer Product Ltd., among others leveraging Salesforce to fuel growth, strengthen customer relationships and enhance productivity. Salesforce has been investing in India for over a decade. The company opened its Hyderabad Centre of Excellence in 2016 and expanded it in 2023, firmly establishing India as a leading talent and global innovation hub for the company. Today, Salesforce has over 13,000 employees in India, across offices in Bengaluru, Mumbai, Delhi, Hyderabad, Pune, and Jaipur. Salesforce's growth in India is also supported by an extensive ecosystem of established strategic partners, start-ups, over 2 million Salesforce developers, and more users of Trailhead - Salesforce's free online learning platform - than any market outside the United States. It's a unique, highly dynamic community facilitating new Salesforce solutions and opportunities within the region. Comments on the News "We have demonstrated a strong growth trajectory in India over the last few years." said Arundhati Bhattacharya, CEO & Chairperson, Salesforce India. "The launch of the first ever Salesforce Tower in India further strengthens our continued commitment to the region providing our employees a stellar experience and state-of-the-art space for collaboration, and innovation in an AI-first era where humans with agents drive customer success together. This investment is a testament to our ongoing focus on growth, innovation, and customer success." "Salesforce Tower Bengaluru will serve as a beacon of Salesforce's culture and values, and a central gathering place for our employees, customers, partners, and Trailblazers from around the world. This intentional and beautiful space will foster collaboration, learning and innovation as we embrace the future with AI and agents," said Relina Bulchandani, Executive Vice President, Real Estate & Workplace Services, Salesforce Dr. Satya Ramaswamy, Chief Digital and Technology Officer, Air India, said, "AI and automation are ushering in a new economic era, revolutionizing how businesses interact with customers. Today every business leader is looking to make AI investments to fuel growth, augment people and drive productivity and I believe Salesforce can make a difference to businesses particularly for a country like India." Sunil D'Souza, CEO & Managing Director, Tata Consumer Products Limited, said, "As leaders, while we reshape businesses with AI to boost productivity, fueling growth and strengthening customer relationships is imperative. This expansion of Salesforce in India will continue to empower and supercharge businesses with the latest technology to transform in this new AI-fuelled innovation cycle." About Salesforce: Salesforce helps organizations of any size reimagine their business for the world of AI. With Agentforce, Salesforce's trusted platform, organizations can bring humans together with agents to drive customer success -- powered by AI, data, and action. Visit www.salesforce.com for more information.