Salesforce Unveils Agentforce: Pioneering AI Agents for Business at Delhi World Tour

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On Thu, 21 Nov, 4:02 PM UTC

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Salesforce hosts India's first Agentforce World Tour in Delhi, showcasing its new AI agent platform. The event highlighted the potential of AI agents in transforming customer relationships and business productivity.

Salesforce Introduces Agentforce at Delhi World Tour

Salesforce, the world's leading AI CRM company, has taken a significant step in advancing artificial intelligence for business with the introduction of Agentforce. The company hosted India's first Agentforce World Tour in Delhi, offering an immersive look into this groundbreaking technology 1.

What is Agentforce?

Agentforce is described as the agentic layer of the Salesforce platform, designed for deploying autonomous AI agents across various business functions. It includes a set of tools for creating and customizing agents, as well as a suite of pre-built, out-of-the-box agents 1.

Showcasing AI's Transformative Power

The event emphasized the concept of 'humans with agents driving customer success together,' demonstrating Salesforce's vision to harness the third wave of agent-powered AI. Salesforce leaders, along with innovative Indian companies such as BIBA Fashion Limited, Cosmo First Limited, Kohler, and GlobalLogic, showcased the potential of this technology 2.

Hands-on Experience and Live Demonstrations

Attendees at the Agentforce World Tour had the unique opportunity to build their own AI agents, bringing their ideas to life in just a few minutes. This hands-on experience session allowed participants to witness firsthand the capabilities and potential applications of Agentforce 1.

Industry Perspectives on Agentforce

Arun Parameswaran, SVP & Managing Director of Sales and Distribution at Salesforce India, highlighted the transformative potential of AI agents. He stated, "Agentforce doesn't just support employees; it anticipates needs, deepens relationships, and empowers proactive actions across every customer interaction" 1.

Rakesh Mishra, Associate Vice President at GlobalLogic, emphasized the importance of AI in digital transformation, noting that Salesforce's leadership in AI-driven solutions is crucial in navigating the rapidly evolving technological landscape 1.

The Future of AI in Business

The Agentforce World Tour builds on the momentum of Dreamforce, the world's largest AI conference, where Agentforce was first announced. By bringing together Trailblazers, industry-leading innovators, and Salesforce experts, the event explored how Agentforce can deepen customer relationships and boost productivity 1.

As businesses continue to adapt to the AI revolution, platforms like Agentforce are poised to play a crucial role in shaping the future of customer relationship management and business operations. Salesforce's commitment to providing world-class AI-driven solutions aims to give the workforce more time to focus on creative and complex tasks, potentially revolutionizing how businesses interact with their customers and manage their operations.

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