TCS Embraces Generative AI as a 'Transformative Force', Plans to Integrate AI Agents Alongside Human Workforce

GenAI Drives TCS as Chairman Calls It a 'Transformative' Force | AIM

The company credits Generative AI and emerging technologies for driving $30 billion in revenue in FY 2024-25. TCS chairman N Chandrasekaran has called Generative AI "the single most transformative force in 2024," adding that by achieving near-human reasoning capabilities, it is not just another tech cycle but "a civilizational shift." He explained that despite the financial year 2024-25 being a year of profound global disruption, the company demonstrated exceptional resilience. In the recent annual report, he said that TCS enabled its clients to prepare for the future by harnessing the power of generative AI and other emerging technologies, citing examples of some solutions. He mentioned that they collaborated with a client to create a drug discovery solution using GenAI. They also developed a direct-to-consumer digital solution for another client in the automotive sector. In a different project, they updated 50 million lines of legacy code to a modern AI-powered architecture. He informed that these efforts, among others, contributed to a robust financial performance, with FY 2025 revenue of $30 billion and an industry-leading operating margin of 24.3%. Chandrasekaran explained how the company is infusing AI across its offerings and building intelligent agent solutions throughout the value chain. "The path is clear: IT and business services are moving toward autonomous operations. Software development is being redefined by AI-led modernisation, as legacy code is being transformed rapidly. Finally, agentic AI is being embedded deeply into enterprise systems," he observed. He shared that TCS will have the largest AI-trained workforce in the industry in 2025 and has launched its enterprise-grade GenAI platform, TCS WisdomNext. Chandrasekaran outlined TCS's plans for four distinct progressions. First, the company aims to establish a large pool of AI agents working alongside the human workforce. Second, it plans to deliver solutions through a human-plus-AI model. Third, TCS will consciously invest in AI data centres and cloud infrastructure. Fourth, it intends to forge industry-best partnerships with hardware providers, solution innovators, and startups. "This integrated approach will help us bring the best capabilities to every customer...," he said. Meanwhile, chief executive officer and managing director K Krithivasan said that across industries, clients are increasingly shifting their focus from a use case-based approach to ROI-led scaling of AI. He informed that TCS is catering to this by establishing AI Centres of Excellence for scalable enterprise AI strategies, creating AI Labs for technology experimentation with clients, and building safe, secure, scalable GenAI-as-a-Service platforms. Krithivasan also mentioned that the company provides domain AI solutions for business operations, featuring over 150 AI agents. It offers GenAI-infused services for software engineering, IT operations, technology modernization, and cybersecurity, as well as establishing a sovereign secure cloud with integrated AI.

TCS to add AI agents alongside human workforce: N Chandrasekaran

Looking ahead, TCS plans four progressions - establish a large pool of AI agents working alongside our human workforce, deliver solutions through a human+AI model, invest in AI data centers and cloud infrastructure, as well as forge partnerships, Chandrasekaran said.As IT services transition to autonomous operations, Tata Consultancy Services (TCS) is aiming to add a large pool of AI agents working along humans, said N Chandrasekaran, Chairman, TCS. "GenAI is not just another tech cycle -- it is a civilizational shift. The path is clear: IT and business services are moving toward autonomous operations. The rise of autonomous robots and AI agents promises a future of 'dark factories' and AI-assisted enterprise functions," he said in a letter to shareholders in TCS' annual report. Looking ahead, TCS plans four progressions - establish a large pool of AI agents working alongside our human workforce, deliver solutions through a human+AI model, invest in AI data centers and cloud infrastructure, as well as forge partnerships, Chandrasekaran said. He also highlighted that in the evolving geopolitical, global businesses are looking to reduce costs, and enhance operational throughput. "This reimagination includes designing end-to-end traceability across supply chains; diversification of sourcing strategies to build resilience, and region-specific ecosystems to serve decentralized markets," he added. In FY2025, TCS crossed the milestones of $30 billion revenue mark and $20 billion mark in brand value. Going forward, the company shall focus on exploring new technologies and business models and is set to deliver new benchmarks in the IT services industry, K Krithivasan, MD & CEO, TCS said.