Verint Expands Global Innovation Center in India, Focusing on AI-Driven CX Automation

Verint Expands Global Innovation Center in India

Company Grows Bangalore Operation and Leverages the Expertise of Its Global Team to Accelerate Innovation Verint (NASDAQ: VRNT), The CX Automation Company™, announced today that its Global Innovation Center (GIC) in Bangalore, India, is expanding, marking a significant milestone in Verint's commitment to innovation and growth. The decision to establish the Bangalore location as a GIC and invest in expansion is a direct result of the significant momentum Verint has attained in CX Automation and its unique ability to deliver tangible AI Business Outcomes, NowTM. Verint serves some of the world's most iconic brands, including approximately more than 80 of the Fortune 100. The new GIC model will further equip Verint to meet the evolving needs of customers with the most current AI-powered solutions. Workforce Expansion in India Verint's presence in India - a renowned global technology talent hub - spans more than 20 years. With a workforce that has grown significantly year over year at the Bangalore location, Verint plans to continue to expand the GIC to approximately 1,000 employees by the end of 2026. This recruitment drive will focus on attracting top-tier talent in AI, data science, research and more, contributing to local employment and economic development. "As the CX Automation space continues to evolve, Verint is well positioned to accelerate development of best-in-class solutions that deliver stronger, faster AI business outcomes at scale," says Verint's Rob Scudiere, chief technology officer. "Our goal with Verint's Bangalore GIC is to attract top-tier talent, fostering a diverse team of innovators who will continue to shape the future of customer engagement." Visit Verint.com and Verint career opportunities for more information. About Verint Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world's most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, NowTM across the enterprise.

How Verint's GIC in Bengaluru Will Contribute to its Global R&D

With AI automation playing an increasing role in GCC operations, Verint aims to prioritise employee upskilling and reskilling at the GIC. Verint, a global leader in customer experience (CX) automation, has announced the establishment of its new Global Innovation Centre (GIC) in Bengaluru. The firm plans to expand the GIC to approximately 1,000 employees by the end of 2026 and continue the expansion of its workforce by 15-20% every year. The firm is looking to hire engineers specialising in AI, cloud, data design, and data science. In a conversation with AIM, Rob Scudiere, CTO of Verint, and Ajayy M Dawar, vice president of the GIC, elaborated on the rationale behind the establishment and how the innovation hub will contribute to the global R&D of the company. Verint has been present in Bengaluru for over 20 years, making it a natural choice for the company's first GIC. Scudiere, who has over 25 years of experience in the SaaS industry, emphasised Bengaluru's role in driving Verint's vision of being a pioneer in CX automation. "Our technology solutions are designed to help organisations achieve AI-driven business outcomes, reducing costs, increasing efficiency, and enhancing customer experience. The incredible talent in Bengaluru is a key enabler of this vision," Scudiere said. Reinforcing this perspective, Dawar pointed out that Verint's office in Bengaluru has seen significant year-over-year growth. "We have been investing in this facility, expanding by 40-50% annually. Beyond R&D, we also have customer care and other key functions based here, which gives us the leverage to focus on innovation," he said. With AI automation playing an increasing role in GCC operations, Verint aims to prioritise employee upskilling and reskilling at the GIC. "We have a great talent pool, and we continue to bring in experienced hires and fresh graduates from top IT universities," Scudiere noted. Notably, the company has been actively hiring experienced AI and cloud professionals while collaborating with top universities to bring in fresh talent. "We have a structured program for career development and training, covering areas like cloud computing, AI, and data science. Additionally, we partner with hyperscalers to leverage their training programs at reasonable costs. Our hackathons further foster an environment of continuous innovation," Scudiere explained. The executives revealed that while the firm is hiring from external avenues, it has internal plans to retain existing talent and continue developing them. "This is a talent hub for us, and we've been investing in this facility year over year. It made sense to continue expanding in one location where we have established capabilities rather than branching out elsewhere," Dawar added. With the GIC's focus shifting toward R&D and innovation, Scudiere highlighted some of the major contributions coming from its GICs globally. He believes Bengaluru will contribute in the same way. Rather than working on isolated projects, the centre will be fully integrated into Verint's global strategy. One such innovation is the Data Insights Bot, an AI-powered solution that helps customers gain actionable insights and automate processes. Moreover, Verint's GIC will play a crucial role in developing TimeFlex, a tool that democratises how agents manage their schedules without supervisor intervention. "We are seeing significant business outcomes from TimeFlex, including increased employee satisfaction and reduced agent attrition," Scudiere said. As part of Verint's AI-driven CX strategy, the company has introduced a suite of AI agents under its Copilot brand. These AI-powered bots are designed to optimise customer interactions and streamline workflows. Scudiere outlined the five core AI agents currently in deployment: These AI-driven solutions have delivered significant cost savings for clients, enabling them to reinvest in customer experience initiatives while improving operational efficiency. However, Dawar clearly stated that AI agents are not intended to replace human employees. "We see AI as an opportunity to enhance innovation, not as a replacement for people. This is just the beginning, and we are excited about the doors it will open for us and our customers," he said.