eGain Recognized as Visionary in Gartner's 2024 Magic Quadrant for CRM Customer Engagement Centers
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eGain Named a Visionary in the 2024 Gartner ® Magic Quadrant™ for the CRM Customer Engagement Center By Investing.com
SUNNYVALE, Calif., Dec. 13, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: NASDAQ:EGAN), the AI knowledge management platform for service, today announced that it has been named a Visionary in the Gartner (NYSE:IT) Magic Quadrant for the CRM Customer Engagement Center. Published on December 11, 2024, the report evaluated 12 vendors who satisfied inclusion requirements, based on 15 criteria. Powered by Conversational and Generative AI and built on a trusted knowledge foundation, the eGain Customer Engagement Suite is an award-winning solution for digital-first, omnichannel engagement. It comprises three capability-rich hubs"AI Knowledge Hub, Conversation Hub, and Analytics Hub"built on a composable experience platform. We are pleased to be named a Visionary in the Gartner report, said Ashu Roy, eGain CEO. Our clients value market-leading innovation, most recently with the eGain AI Agent launch, and easy consumption models such as Innovation in 30 Days™ and SafeSwitch™. Gartner clients can click here to access the report. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. About eGain eGain AI Knowledge Hub helps businesses improve experience and reduce cost by delivering trusted, consumable answers. Visit www.eGain.com for more info. eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
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eGain Named a Visionary in the 2024 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center - eGain (NASDAQ:EGAN)
SUNNYVALE, Calif., Dec. 13, 2024 (GLOBE NEWSWIRE) -- eGain EGAN, the AI knowledge management platform for service, today announced that it has been named a Visionary in the Gartner Magic Quadrant for the CRM Customer Engagement Center. Published on December 11, 2024, the report evaluated 12 vendors who satisfied inclusion requirements, based on 15 criteria. Powered by Conversational and Generative AI and built on a trusted knowledge foundation, the eGain Customer Engagement Suite is an award-winning solution for digital-first, omnichannel engagement. It comprises three capability-rich hubs -- AI Knowledge Hub, Conversation Hub, and Analytics Hub -- built on a composable experience platform. "We are pleased to be named a Visionary in the Gartner report," said Ashu Roy, eGain CEO. "Our clients value market-leading innovation, most recently with the eGain AI Agent launch, and easy consumption models such as Innovation in 30 Days™ and SafeSwitch™." Gartner clients can click here to access the report. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. About eGain eGain AI Knowledge Hub helps businesses improve experience and reduce cost by delivering trusted, consumable answers. Visit www.eGain.com for more info. eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies. eGain Media Contact Press@egain.com Market News and Data brought to you by Benzinga APIs
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eGain, an AI knowledge management platform, has been named a Visionary in Gartner's 2024 Magic Quadrant for CRM Customer Engagement Centers, highlighting its innovative AI-powered customer engagement solutions.
eGain's Recognition in Gartner's Magic Quadrant
eGain Corporation (NASDAQ: EGAN), a leading AI knowledge management platform for customer service, has been named a Visionary in the 2024 Gartner Magic Quadrant for the CRM Customer Engagement Center. The report, published on December 11, 2024, evaluated 12 vendors based on 15 criteria, positioning eGain among the top players in the customer engagement technology space 12.
AI-Powered Customer Engagement Suite
At the core of eGain's recognition is its Customer Engagement Suite, an award-winning solution designed for digital-first, omnichannel engagement. The suite is powered by Conversational and Generative AI technologies and built on a robust knowledge foundation. It comprises three main components:
- AI Knowledge Hub
- Conversation Hub
- Analytics Hub
These hubs are integrated into a composable experience platform, offering businesses a comprehensive toolkit for managing customer interactions across various channels 12.
Innovation and Easy Consumption Models
eGain's CEO, Ashu Roy, expressed satisfaction with the company's positioning in the Gartner report, highlighting two key factors that resonate with their clients:
- Market-leading innovation, exemplified by the recent launch of eGain AI Agent
- Easy consumption models, including:
- Innovation in 30 Days™
- SafeSwitch™
These offerings demonstrate eGain's commitment to providing cutting-edge solutions while ensuring ease of adoption for their clients 12.
eGain AI Knowledge Hub
The company's flagship product, the eGain AI Knowledge Hub, is designed to help businesses enhance customer experience while reducing operational costs. It achieves this by delivering trusted, consumable answers to customer queries, leveraging advanced AI technologies to streamline customer service operations 12.
Industry Impact and Future Outlook
eGain's recognition as a Visionary in the Gartner Magic Quadrant underscores the growing importance of AI-driven solutions in customer engagement. As businesses continue to prioritize digital transformation and seek more efficient ways to interact with customers, platforms like eGain's are likely to play an increasingly crucial role in shaping the future of customer service technologies.
The inclusion in this prestigious report may also boost eGain's market position and attract more attention from potential clients looking for innovative CRM solutions. However, it's important to note that Gartner does not endorse any specific vendor or product, and the Magic Quadrant should be considered as one of many factors in the decision-making process for businesses evaluating customer engagement technologies 12.
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