eGain to Showcase AI Knowledge Management Innovations at Stuttgart KM Days 2024

eGain's Participation in Stuttgart KM Days 2024

eGain Corporation (NASDAQ: EGAN), a leading AI knowledge management platform for customer service, has announced its role as a Gold Sponsor for the 20th Knowledge Management Days Conference. The event is scheduled to take place on November 19-20, 2024, in Stuttgart, Germany 1

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Showcasing AI Knowledge Hub

At the conference, eGain plans to showcase its award-winning AI Knowledge Hub, a comprehensive solution designed to help businesses leverage AI effectively in their operations. This platform aims to address the growing demand for expert guidance on quick and safe AI implementation as companies seek to transform their processes 2

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Importance of Knowledge Management in AI Projects

eGain's participation comes at a crucial time, as Gartner predicts that by 2025, all generative AI virtual customer and agent assistant projects lacking integration with modern knowledge management systems will fail to meet customer experience and cost-reduction goals 1

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Featured Sessions and Presentations

The conference will feature key sessions by eGain representatives:

1. "Better Customer Service Through Knowledge Management and Gen AI" - A presentation in German by Uwe Schiefelbein, Strategic Client Director at eGain, on November 19 at 4:40 pm.

2. "Art of the Possible: Transform Your Operations with Knowledge-Backed Gen AI" - A demo in English by Anthony Gray, VP EMEA, and Vernon Lees, Solutions Consultant at eGain, on November 20 at 3:10 pm 3

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Booth Highlights and Exclusive Offers

eGain's booth, located at GATE22 - Hybrid Studio, will offer exclusive content to attendees:

• Free print copies of "Knowledge Management for Dummies" by John Wiley, 2nd special edition, updated with Gen AI best practices (German version).
• Information on eGain's "Innovation in 30 Days" program, a risk-free AI Knowledge pilot 3

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eGain's Approach to AI and Knowledge Management

In line with the event's motto "For practitioners, by practitioners," eGain plans to share lessons learned and best practices for businesses embarking on their Gen AI and knowledge modernization journey. This approach aims to provide practical insights for companies looking to integrate AI into their operations effectively 1

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