Pega Recognized as Leader in Gartner Magic Quadrant for Process Mining Platforms

Pega's Rise to Leadership in Process Mining

Pegasystems Inc. (NASDAQ: PEGA), known as The Enterprise Transformation Company™, has achieved a significant milestone in the field of process mining and optimization. Gartner, a leading research and advisory company, has named Pega a Leader in its Magic Quadrant for Process Mining Platforms 1

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. This recognition marks a notable advancement for Pega, which moved from the Visionary quadrant in 2024 to the Leader quadrant in 2025.

Understanding Process Mining Platforms

Process mining platforms are essential tools for businesses seeking to optimize their operations. According to Gartner, these platforms "offer comprehensive analysis of end-to-end processes by extracting event data from information systems" 1

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. This capability provides enterprise application leaders with crucial visibility and insights into their business processes and application landscapes, enabling more informed decision-making aligned with organizational priorities.

Pega's Comprehensive Suite of Tools

The evaluation focused on Pega Platform™ in combination with Pega Workforce Intelligence™ and Pega Process Mining. This suite of tools offers:

1. Data-driven insights
2. AI-powered analysis
3. Real-time dashboards
4. Predictive analysis
5. Scenario testing

These features collectively provide transparency and visibility into all processes, facilitating continuous optimization and process excellence for organizations 1

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Pega GenAI Blueprint: Accelerating App Design

A notable inclusion in Gartner's analysis was Pega GenAI Blueprint™, an app design-as-a-service tool. This innovative solution allows users to transform app ideas into functional designs at an exponentially faster rate compared to traditional workflow design tools. When combined with Pega Platform and Pega Process Mining, it offers a unique approach to transforming legacy process applications and accelerating the path to autonomous automation 1

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Pega's Growing Recognition in the Industry

This latest accolade adds to Pega's growing list of analyst recognitions. The company has recently been named a Leader in several other prestigious reports, including:

• The Forrester Wave™: Customer Relationship Management Software, Q1 2025
• Gartner® Magic Quadrant for CRM Customer Engagement Center (CEC) 2024
• The Forrester Wave: Real-Time Interaction Management, Q1 2024
• The Forrester Wave™: Customer Service Solutions, Q1 2024
• The Forrester Wave™: Task-Centric Automation Software, Q4 2024 1

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The Future of Process Optimization and AI

Kerim Akgonul, chief product officer at Pega, emphasized the importance of process mining in the context of emerging technologies: "In this new era of agentic processing and generative AI, forward-thinking organizations must recognize process mining as a crucial component in a broader modernization strategy" 1

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. He further noted that this strategy should include AI-powered process design, orchestration, and automation to help businesses become more autonomous enterprises.

Pega's Impact on Enterprise Transformation

Pega's platform is designed to help organizations "Build for Change®" with enterprise AI decisioning and workflow automation. Many influential businesses worldwide rely on Pega's solutions to address critical challenges, from personalizing customer engagement to automating services and streamlining operations 1

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. With a history dating back to 1983, Pega has consistently evolved its scalable and flexible architecture to meet the changing demands of businesses and customers alike.