HCLTech Joins Salesforce's Agentforce Partner Network to Drive AI Innovation in Enterprise Applications

HCLTech joins Salesforce as an Agentforce Partner to drive agentic AI innovation

HCLTech, a leading global technology company, has been selected by Salesforce to be part of its Agentforce Partner Network. As an Agentforce partner, HCLTech will leverage its Salesforce digital modernization expertise to help clients, especially in financial services, deploy AI-driven agents that significantly improve user experiences. This strategic partnership is set to revolutionize the landscape of autonomous and AI-enabled virtual agents, empowering enterprises to modernize their SaaS applications with advanced multi-modal AI technology and accelerate their adoption of AI-driven agents. The partnership allows HCLTech to assist enterprises in transitioning from simple chatbots to sophisticated AI solutions capable of handling complex, multi-channel interactions. HCLTech and Salesforce are partnering to bring agentic AI to PenFed Credit Union, America's second-largest federal credit union, accelerating its journey toward enhanced member engagement and operational efficiency. "PenFed is collaborating with HCLTech and Salesforce to bring a next-generation, AI-powered agent experience to our members and employees, enhancing service and support like never before," said Atif Munir, Chief Technology Officer, PenFed Credit Union. "At HCLTech, we empower clients with AI-driven agents to enhance operations, improve customer service and drive innovation. Being chosen as a Salesforce Agentforce partner reflects our dedication to leveraging cutting-edge technology and highlights our role in shaping the future of AI," said Sadagopan S, Executive Vice President, Global Head of SaaS & Commercial Applications. About HCLTech HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.

HCLTech Joins Salesforce as Agentforce Partner for Agentic AI

HCLTech has been selected by Salesforce to join its Agentforce Partner Network, aiming to accelerate AI-driven innovation in enterprise applications. As an Agentforce partner, HCLTech will apply its expertise in Salesforce digital modernisation to help businesses, particularly in the financial services sector, implement AI-powered agents that enhance user experiences. The partnership is expected to transform the landscape of autonomous and AI-enabled virtual agents, enabling enterprises to upgrade their SaaS applications with advanced multi-modal AI technology and transition from basic chatbots to more sophisticated AI solutions capable of managing complex, multi-channel interactions. One of the key projects under this collaboration involves PenFed Credit Union, the second-largest federal credit union in the US HCLTech and Salesforce will work together to enhance PenFed's member engagement and operational efficiency through AI-driven solutions. "PenFed is collaborating with HCLTech and Salesforce to bring a next-generation, AI-powered agent experience to our members and employees, enhancing service and support like never before," said Atif Munir, CTO, PenFed Credit Union. Sadagopan S, Executive Vice President and Global Head of SaaS & Commercial Applications at HCLTech, emphasised the significance of this partnership, stating, "At HCLTech, we empower clients with AI-driven agents to enhance operations, improve customer service, and drive innovation. Being chosen as a Salesforce Agentforce partner reflects our dedication to leveraging cutting-edge technology and highlights our role in shaping the future of AI." This collaboration is set to accelerate the adoption of AI-driven agents across industries, providing businesses with the tools to modernise operations and improve customer engagement.