HCLTech and Salesforce Expand Partnership to Accelerate Agentic AI Adoption in Enterprises

HCLTech and Salesforce Strengthen Partnership for Agentic AI

HCLTech, a leading IT services company, has expanded its partnership with cloud computing giant Salesforce to accelerate the adoption of agentic artificial intelligence (AI) in enterprises across various industries 1

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. This collaboration aims to fast-track the implementation of autonomous AI agents through Salesforce Agentforce, particularly in sectors such as financial services, healthcare, retail, and manufacturing.

New Consulting and Implementation Services

As part of this expanded partnership, HCLTech has launched new consulting and implementation services designed to help companies quickly adopt Salesforce Agentforce 1

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. These services take a consulting-led approach to simplify the integration of agentic workflows, which can unify task orchestration, reasoning, and action execution across systems. This streamlining of processes is particularly beneficial for marketing, sales, service, and operations in highly regulated environments.

Advanced Protocols and Technologies

HCLTech is leveraging advanced protocols, including the Agent-to-Agent (A2A) protocol and the Model Context Protocol (MCP), to enhance its services 1

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. These protocols help clients improve coordination, task tracking, and visibility, ultimately driving faster and more reliable outcomes. The partnership is expected to transform the landscape of autonomous and AI-enabled virtual agents, enabling enterprises to upgrade their SaaS applications with advanced multimodal AI technology.

Strategic Alliances and Partnerships

In addition to the Salesforce partnership, HCLTech has been strategically expanding its collaborations to enhance enterprise adoption of AI and cloud solutions:

1. AMD Alliance: HCLTech has entered a strategic alliance with AMD to accelerate digital transformation through AI and cloud solutions 2

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   . This partnership includes the establishment of joint development centers to test advanced technologies and conduct proof-of-concept evaluations.

2. E.ON Partnership: A long-term partnership with European energy major E.ON focuses on product-based transformation using advanced cloud and AI technologies 2

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   . HCLTech will build a new private cloud and manage E.ON's global cloud and network infrastructure.

3. Volvo Group Contract: HCLTech secured an engineering services deal with Swedish truck manufacturer Volvo Group, supporting their future engineering goals from the Automotive Centre of Excellence in Gothenburg 3

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Industry Impact and Future Outlook

The collaboration between HCLTech and Salesforce is poised to have a significant impact on the AI landscape. Phil Samenuk, SVP of global alliances & channels and outsourcing service providers at Salesforce, emphasized the need for a new labor model that unlocks the full potential of humans with AI at work 1

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. This partnership is expected to play a crucial role in identifying and developing specific use cases across industries.

One key project under this collaboration involves PenFed Credit Union, the second-largest federal credit union in the US. HCLTech and Salesforce are working together to enhance PenFed's member engagement and operational efficiency through AI-driven solutions 1

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As enterprises continue to seek advanced AI solutions to replace basic chatbots and manage complex, multi-channel interactions, the HCLTech-Salesforce partnership is well-positioned to meet this growing demand. This collaboration aligns with HCLTech's enterprise AI approach and its FY26 strategy for delivering Total Experience, reinforcing its leadership in multi-agent AI innovation 1

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