ISG Launches Studies on AI-Powered Payroll and Enterprise Service Management

ISG to Evaluate Payroll Managed Services Providers - Information Services Gr (NASDAQ:III)

Upcoming ISG Provider Lens™ reports will assess how providers are adopting AI and enhancing EX for more efficient, secure and adaptable payroll processes Information Services Group (ISG) III, a global AI-centered technology research and advisory firm, has launched a research study examining payroll service providers in the U.S. and around the world helping enterprises create more efficient, secure and adaptable payroll processes, often with the use of AI-powered automation. The study results will be published in a pair of comprehensive ISG Provider Lens™ reports, called Payroll Managed Services, one covering the U.S. and the other covering multi-country global services. Scheduled to be released in September, the reports will cover service providers embracing AI-assisted automation to help enterprises improve compliance, reduce manual effort and enhance accuracy. Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. As hybrid work models become more commonplace and government regulations continue to grow more complex, more companies are seeking external payroll expertise to navigate cross-border legal intricacies. Payroll service providers help manage the risks of currency fluctuations, making payroll more predictable for globally distributed workforces. "AI platforms are now enabling service providers to tailor payroll experiences to individual customers' needs, preferences and roles," said Namratha Dharshan, Chief Business Leader, ISG India Research. "The result is a more human-centric approach to payroll, enabling businesses to maintain competitive advantages and achieve operational excellence in payroll management." ISG has distributed surveys to more than 80 payroll managed services providers serving the global market. Working in collaboration with ISG's global advisors, the research team will produce two quadrants representing the payroll managed services the typical enterprise is buying based on ISG's experience working with its clients. The two quadrants are: Managed Payroll Services: U.S., evaluating service providers that handle payroll for companies operating in the U.S. as part of either a solely U.S.-focused strategy or a broader North American or multi-county approach. Services in this space typically include gross pay calculations with pay adjustments and time and attendance data; net pay calculations; federal, state and local tax withholding and reporting; compliance with federal and state regulations; payroll validation reports and other services. Multi-county Managed Payroll Services, assessing service providers offering managed payroll services in one or more regions outside the U.S. These providers utilize their own platforms and in-house resources, local providers or a combination of these resources to process payrolls. Geographically focused reports from the study will cover the global managed payroll services market and examine products and services available in the U.S. ISG analyst Rachel Anderson will serve as lead author of both reports. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as payroll managed service providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are invited to complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG III is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on businesswire.com: https://www.businesswire.com/news/home/20250414873630/en/ Press Contacts: Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com Julianna Sheridan, Matter Communications for ISG +1 978-518-4520 isg@matternow.com IIIInformation Services Group Inc$3.460.43%Stock Score Locked: Want to See it? Benzinga Rankings give you vital metrics on any stock - anytime. Reveal Full ScoreEdge RankingsMomentum78.91Growth16.55Quality-Value12.42Price TrendShortMediumLongOverviewMarket News and Data brought to you by Benzinga APIs

ISG to Evaluate Enterprise Service Management in the U.S. and Worldwide - Information Services Gr (NASDAQ:III)

Upcoming ISG Provider Lens™ reports will assess the competitive strengths of service providers and their portfolios for extending IT management principles across the enterprise Information Services Group (ISG) III, a global AI-centered technology research and advisory firm, has launched a research study examining providers that support the extension of IT service management (ITSM) practices into all facets of the digital enterprise. The study results will be published in a pair of comprehensive ISG Provider Lens™ reports geared to enterprise buyers: Enterprise Service Management - Services, covering the U.S. market, and Enterprise Service Management - Software, covering the global market. The reports, scheduled to be released in September, will evaluate service providers that offer functional knowledge, industry process experience, and diverse IT and software support competencies to enterprises, along with industry-aligned intelligent solutions catering to specific sector requirements. Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. Having evolved from the field of ITSM, enterprise service management (ESM) now encompasses various business and corporate functions, including HR, finance, operations and customer service, to create unified service experiences across organizations. Providers are working to develop AI-driven decision engines that optimize workflows, enhance predictive analytics and streamline service orchestration between the broader business and IT. "In a digital-first era, ESM serves as a command center for data-driven decision-making, bridging enterprise functions and ensuring enterprise resilience," said Heiko Henkes, managing director, ISG Provider Lens Research. "Service providers in this space are redefining user engagement through self-service portals and intuitive architectures, improving user satisfaction and efficiency." ISG has distributed surveys to more than 140 providers serving the U.S. ESM services market. Working in collaboration with ISG's global advisors, the research team will produce three quadrants representing the ESM services the typical enterprise is buying based on ISG's experience working with its clients. The three quadrants are: Consulting and Advisory Services, evaluating providers on their expertise in driving enterprise service strategies, service design and engineering-led innovation across business, corporate and technology portfolios. These providers play critical roles in aligning strategic objectives with modern service management frameworks, ensuring operational excellence. Implementation and Integration Services, assessing providers specializing in seamless enterprise service implementation, system integration, engineering-led innovation and service transition strategies across business, corporate and technology portfolios. Providers must demonstrate excellence in workflow management platforms, ensuring automation-driven process efficiency and integrating internal business systems with external systems to enhance enterprise-wide interoperability. Managed Services for Converged IT and Business Ops, studying providers based on their expertise in enterprise service operations, performance optimization and continual service improvement across IT and business functions. Providers must leverage service automation, implementing AI-driven ITSM and workflow orchestration for enhanced operational efficiency, reliability and proactive monitoring. In addition, ISG has distributed surveys to more than 40 providers of ESM software globally. This report will include the following quadrant: Enterprise Service and Workflow Management Platforms, evaluating software providers of end-to-end enterprise workflow automation, integrating IT and the business with customer-facing services. These platforms extend traditional ITSM into broader enterprise-wide automation, covering IT, HR, finance, procurement and customer service. ISG analyst Ashwin Gaidhani will serve as lead author of both reports. A list of identified providers and vendors and further details on the study are available in these digital brochures: Enterprise Service Management - Services and Enterprise Service Management - Software. Companies not listed as ESM software and service providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are invited to complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG III is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on businesswire.com: https://www.businesswire.com/news/home/20250411075911/en/ Press Contacts: Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com Julianna Sheridan, Matter Communications for ISG +1 978-518-4520 isg@matternow.com IIIInformation Services Group Inc$3.52-0.56%Stock Score Locked: Want to See it? Benzinga Rankings give you vital metrics on any stock - anytime. Reveal Full ScoreEdge RankingsMomentum78.91Growth16.55Quality-Value12.42Price TrendShortMediumLongOverviewMarket News and Data brought to you by Benzinga APIs

ISG to Evaluate Payroll Managed Services Providers

Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining payroll service providers in the U.S. and around the world helping enterprises create more efficient, secure and adaptable payroll processes, often with the use of AI-powered automation. The study results will be published in a pair of comprehensive ISG Provider Lens™ reports, called Payroll Managed Services, one covering the U.S. and the other covering multi-country global services. Scheduled to be released in September, the reports will cover service providers embracing AI-assisted automation to help enterprises improve compliance, reduce manual effort and enhance accuracy. Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. As hybrid work models become more commonplace and government regulations continue to grow more complex, more companies are seeking external payroll expertise to navigate cross-border legal intricacies. Payroll service providers help manage the risks of currency fluctuations, making payroll more predictable for globally distributed workforces. "AI platforms are now enabling service providers to tailor payroll experiences to individual customers' needs, preferences and roles," said Namratha Dharshan, Chief Business Leader, ISG India Research. "The result is a more human-centric approach to payroll, enabling businesses to maintain competitive advantages and achieve operational excellence in payroll management." ISG has distributed surveys to more than 80 payroll managed services providers serving the global market. Working in collaboration with ISG's global advisors, the research team will produce two quadrants representing the payroll managed services the typical enterprise is buying based on ISG's experience working with its clients. The two quadrants are: Geographically focused reports from the study will cover the global managed payroll services market and examine products and services available in the U.S. ISG analyst Rachel Anderson will serve as lead author of both reports. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as payroll managed service providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are invited to complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

ISG to Evaluate Enterprise Service Management in the U.S. and Worldwide

Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers that support the extension of IT service management (ITSM) practices into all facets of the digital enterprise. The study results will be published in a pair of comprehensive ISG Provider Lens™ reports geared to enterprise buyers: Enterprise Service Management - Services, covering the U.S. market, and Enterprise Service Management - Software, covering the global market. The reports, scheduled to be released in September, will evaluate service providers that offer functional knowledge, industry process experience, and diverse IT and software support competencies to enterprises, along with industry-aligned intelligent solutions catering to specific sector requirements. Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. Having evolved from the field of ITSM, enterprise service management (ESM) now encompasses various business and corporate functions, including HR, finance, operations and customer service, to create unified service experiences across organizations. Providers are working to develop AI-driven decision engines that optimize workflows, enhance predictive analytics and streamline service orchestration between the broader business and IT. "In a digital-first era, ESM serves as a command center for data-driven decision-making, bridging enterprise functions and ensuring enterprise resilience," said Heiko Henkes, managing director, ISG Provider Lens Research. "Service providers in this space are redefining user engagement through self-service portals and intuitive architectures, improving user satisfaction and efficiency." ISG has distributed surveys to more than 140 providers serving the U.S. ESM services market. Working in collaboration with ISG's global advisors, the research team will produce three quadrants representing the ESM services the typical enterprise is buying based on ISG's experience working with its clients. The three quadrants are: In addition, ISG has distributed surveys to more than 40 providers of ESM software globally. This report will include the following quadrant: ISG analyst Ashwin Gaidhani will serve as lead author of both reports. A list of identified providers and vendors and further details on the study are available in these digital brochures: Enterprise Service Management - Services and Enterprise Service Management - Software. Companies not listed as ESM software and service providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are invited to complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.