ISG Launches Study on Microsoft AI and Cloud Ecosystem Providers

ISG Launches Comprehensive Study on Microsoft AI and Cloud Ecosystem

Information Services Group (ISG), a leading global technology research and advisory firm, has initiated a significant research study examining service providers that support enterprise use of Microsoft's cloud platform and applications suite 1

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. This study comes at a time when Microsoft is making substantial strides in artificial intelligence (AI) integration across its product portfolio.

Study Scope and Objectives

The research will culminate in a series of ISG Provider Lens™ reports titled "Microsoft AI and Cloud Ecosystem," scheduled for release in April 2025 2

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. These reports will cover providers offering services for:

• Microsoft 365 productivity platform
• Azure cloud services platform
• Copilot AI-powered applications
• Enterprise platforms including Dynamics 365 and Power Platform

The study aims to assist enterprise buyers in evaluating vendor relationships, potential engagements, and available offerings. ISG advisors will use this information to recommend providers to their clients.

Microsoft's AI Push and Market Impact

Microsoft has invested billions in developing AI infrastructure, including its significant investment in OpenAI 1

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. The company has created the Azure AI cloud-based platform and is integrating AI across its entire product and services portfolio. Notably, AI-related products are projected to contribute about $10 billion to Microsoft's annual revenue, as reported in their most recent quarterly investor call.

Study Methodology and Coverage

ISG has distributed surveys to 185 Microsoft service providers 1

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. The research team, collaborating with ISG's global advisors, will produce seven quadrants representing typical enterprise-bought Microsoft platform services:

1. Managed Services for Azure
2. Microsoft 365 Services
3. Power Platform Services
4. AI Services for Microsoft Clouds
5. Dynamics 365 Services
6. FinOps Services
7. Data Fabric on Azure

Geographical Focus and Lead Analysts

The study will cover the global Microsoft AI and cloud services market, with specific focus on Australia, Brazil, Germany, Mexico, and Switzerland 2

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. Lead analysts for various regions include Axel Oppermann, Michael Barnes, Christiane Tarricone, and Elia San Miguel.

Industry Perspective

Aman Munglani, ISG senior director and principal analyst, stated, "Microsoft intends to be a major force in the AI ecosystem, as its investments and product rollouts over the last year indicate. This will create tremendous new opportunities for providers, ISVs, system integrators and developers to support enterprise adoption of the AI-driven Microsoft Azure operating system." 1

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Customer Experience Data and Participation

The 2025 ISG Provider Lens™ evaluations will feature expanded customer experience (CX) data, measuring actual enterprise experience with specific provider services and solutions 2

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. Enterprise customers are encouraged to participate in the study to share their experiences and receive a copy of the report in return.