ISG Launches Study on Microsoft AI and Cloud Ecosystem Providers

ISG to Assess Microsoft AI and Cloud Ecosystem Providers - Information Servs Gr (NASDAQ:III)

Upcoming ISG Provider Lens™ reports will evaluate providers that support enterprise use of Azure, Microsoft 365, Copilot and other applications Information Services Group (ISG) III, a leading global technology research and advisory firm, has launched a research study examining service providers supporting enterprise use of the Microsoft cloud platform and applications suite as the software company continues its push into AI. The study results will be published in a series of comprehensive ISG Provider Lens™ reports, called Microsoft AI and Cloud Ecosystem, scheduled for release in April 2025. The geographically focused reports will cover providers of services for the Microsoft 365 productivity platform and the Azure cloud services platform, as well as Copilot AI-powered applications provided through enterprise platforms including Dynamics 365 and Power Platform. Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. Microsoft has spent billions of dollars developing the infrastructure to support its AI ambitions, including its investment in OpenAI. The company has created the Azure AI cloud-based AI platform and is integrating AI into its entire product and services portfolio, including its generative AI Copilot for Microsoft 365 and Dynamics 365. AI-related products are now on track to contribute about $10 billion to the company's annual revenue, Microsoft said in its most recent quarterly investor call. "Microsoft intends to be a major force in the AI ecosystem, as its investments and product rollouts over the last year indicate," said Aman Munglani, ISG senior director and principal analyst. "This will create tremendous new opportunities for providers, ISVs, system integrators and developers to support enterprise adoption of the AI-driven Microsoft Azure operating system." ISG has distributed surveys to 185 Microsoft service providers. Working in collaboration with ISG's global advisors, the research team will produce seven quadrants representing the Microsoft platform services the typical enterprise is buying based on ISG's experience working with its clients. The seven quadrants are: Managed Services for Azure evaluating providers of managed services to maximize enterprise cloud workload performance, reduce costs and ensure compliance and security. Services include provisioning, real-time and predictive analytics, and monitoring and operational management of clients' public cloud and multicloud environments, complementing Azure's built-in capabilities, including IaaS and PaaS. Microsoft 365 Services assessing providers that help customers adopt, integrate and operate the Microsoft 365 SaaS-based productivity suite. These services help customers use Microsoft 365 to enable seamless teamwork from any location and adapt the suite to different user roles. Power Platform Services examining providers of services for implementing Microsoft Power Platform for organizations building applications to obtain insights into business operations and optimize business processes. Services include educating customers on best practices for implementing low-code applications and solutions. AI Services for the Microsoft Clouds studying providers of services for implementing generative AI for Azure and Microsoft 365. Given the emerging nature of generative AI, providers will be assessed mainly on strategic vision, investments and development work for Microsoft- and OpenAI-related services and solutions. Dynamics 365 Services evaluating service providers that help enterprises select, integrate, customize and operate Microsoft's principal ERP and CRM platform. Providers and system integrators in this quadrant should help organizations analyze processes that have not been digitally mapped and implement these processes using Dynamics 365 solutions. FinOps Services examining providers that help their enterprise clients gain insight into cloud costs and usage, promoting financial accountability with a variable spending model. Providers should help clients improve their financial performance, control costs, efficiently manage resources and respond more effectively to business needs. Data Fabric on Azure assessing the capability of Microsoft service providers to implement unified data architectures on the Azure platform, for managing, integrating and analyzing data from multiple sources and environments. Unified data integration and access enables clients to implement data modeling, visualization and analytics using a variety of data categories, including structured, semi-structured and unstructured. Geographically focused reports from the study will cover the global Microsoft AI and cloud services market and examine products and services available in Australia, Brazil, Germany, Mexico and Switzerland. ISG lead analysts Axel Oppermann (Germany, Switzerland), Michael Barnes (Australia, Global), Christiane Tarricone (Brazil) and Elia San Miguel (Mexico) will serve as lead authors of the reports. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as Microsoft AI and cloud ecosystem providers wishing to be included in the study may contact ISG. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Information Services Group) III is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries -- a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com. View source version on businesswire.com: https://www.businesswire.com/news/home/20241115133699/en/ Market News and Data brought to you by Benzinga APIs

ISG to Assess Microsoft AI and Cloud Ecosystem Providers By Investing.com

Upcoming ISG Provider Lens™ reports will evaluate providers that support enterprise use of Azure, Microsoft (NASDAQ:MSFT) 365, Copilot and other applications STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining service providers supporting enterprise use of the Microsoft cloud platform and applications suite as the software company continues its push into AI. The study results will be published in a series of comprehensive ISG Provider Lens™ reports, called Microsoft AI and Cloud Ecosystem, scheduled for release in April 2025. The geographically focused reports will cover providers of services for the Microsoft 365 productivity platform and the Azure cloud services platform, as well as Copilot AI-powered applications provided through enterprise platforms including Dynamics 365 and Power Platform. Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. Microsoft has spent billions of dollars developing the infrastructure to support its AI ambitions, including its investment in OpenAI. The company has created the Azure AI cloud-based AI platform and is integrating AI into its entire product and services portfolio, including its generative AI Copilot for Microsoft 365 and Dynamics 365. AI-related products are now on track to contribute about $10 billion to the company's annual revenue, Microsoft said in its most recent quarterly investor call. Microsoft intends to be a major force in the AI ecosystem, as its investments and product rollouts over the last year indicate, said Aman Munglani, ISG senior director and principal analyst. This will create tremendous new opportunities for providers, ISVs, system integrators and developers to support enterprise adoption of the AI-driven Microsoft Azure operating system. ISG has distributed surveys to 185 Microsoft service providers. Working in collaboration with ISG's global advisors, the research team will produce seven quadrants representing the Microsoft platform services the typical enterprise is buying based on ISG's experience working with its clients. The seven quadrants are: Geographically focused reports from the study will cover the global Microsoft AI and cloud services market and examine products and services available in Australia, Brazil, Germany, Mexico and Switzerland. ISG lead analysts Axel Oppermann (Germany, Switzerland), Michael Barnes (Australia, Global), Christiane Tarricone (Brazil) and Elia San Miguel (Mexico) will serve as lead authors of the reports. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as Microsoft AI and cloud ecosystem providers wishing to be included in the study may contact ISG. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG ( Information Services Group) (Nasdaq: NASDAQ:III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries"a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.

ISG to Assess SAP Ecosystem Providers Worldwide - Information Servs Gr (NASDAQ:III)

Upcoming ISG Provider Lens™ reports will provide new insights into the changing landscape for SAP enterprise services, including the growing use of AI Information Services Group (ISG) III, a leading global technology research and advisory firm, has launched a research study examining providers in the evolving SAP services ecosystem at a time when SAP is focusing on improving its AI capabilities to augment its existing product portfolio. The study results will be published in a series of comprehensive ISG Provider Lens™ reports, called SAP Ecosystem 2025, scheduled to be released in April 2025. The reports will cover service providers supporting the transition and maintenance of SAP cloud-based workloads, for large and mid-market enterprises. Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. In September, SAP completed its acquisition of WalkMe, whose technology enables seamless workflow execution across business software applications. SAP said WalkMe's AI capabilities will enhance SAP's copilot Joule with context-aware and proactive help across workflows, allowing users to become more productive. In addition to enhancing its offerings with AI, SAP continues position S/4HANA as its digital core, with customers feeling pressure to transition their ERP services to SAP S/4HANA in advance of the planned sunset of SAP's ERP Central Component (ECC) in 2027. By modernizing applications to utilize this core and stay interconnected, SAP aims to keep this digital core clean -- free of the workarounds and add-ons that are associated with older ERP services. "SAP's RISE and GROW with SAP propositions are continuing to offer some degree of flexibility for firms working to adopt S/4HANA," said Aman Munglani, ISG director and principal analyst. "However, for organizations with more complex business needs, their strategy for S/4HANA adoption may vary greatly -- some with greenfield approaches, some with brownfield, and others in-between." ISG has distributed surveys to more than 250 providers serving the global, Asia Pacific, Brazil, Germany, U.K., and U.S. markets. Working in collaboration with ISG's global advisors, the research team will produce nine quadrants representing the SAP Ecosystem services the typical enterprise is buying based on ISG's experience working with its clients. The nine quadrants are: SAP S/4HANA System Transformation -- Large Accounts covering consulting and system integration service providers able to manage the complexity of large accounts operating multiple SAP instances. Providers in this space develop, deploy and test enterprise applications using SAP S/4HANA, and partner with SAP to train consultants on SAP's implementation methodology, product functionality and configuration requirements. SAP S/4HANA System Transformation -- Midmarket evaluating providers whose clients work with SAP projects that are less complex and typically smaller in scale. Providers should be able to deploy SAP solutions using multiple methodologies, including packaged solutions for small and mid-sized businesses. SAP Application Managed Services analyzing providers' ability to offer managed services, including application optimization, support and testing for SAP applications. Providers offer expertise, tools and accelerators, including use of AI for quality improvement and enhancing DevOps automation, to manage applications that align with customers' IT and business objectives. Managed Cloud Services for SAP ERP appraising service providers managing hybrid cloud environments, infrastructure and cloud operations. Providers should resolve clients' initial technical barriers and resistance to moving ERP to the cloud and support clients in planning and migrating from private to public cloud infrastructures, or from on-premises to the cloud. SAP SuccessFactors HXM Partner Services examining providers implementing and managing the SAP SuccessFactors HXM Suite, which offers AI-powered capabilities. These providers have business experience in transforming HR talent management and HR services that are customized for local- and country-specific needs. RISE with SAP Implementation Partners assessing providers capable of scoping, selecting and implementing the SAP S/4HANA cloud solution using SAP's as-a-service approach. These providers offer tools for various cloud deployment options and services for configuring and integrating S/4HANA cloud with other applications, plus help with data migration and business process testing. SAP Business AI and Business Technology Platform (BTP) Services covering providers that use AI advancements to deliver business impact through SAP Business AI, including generative AI (GenAI). Use cases include strengthening HCM, improving supply chain resilience, increasing procurement efficiency and compliance and minimizing financial risks and costs. Cloud Economics and FinOps Services for SAP evaluating providers offering cost optimization, using AI and automation, with insights into potential spending and savings for enterprise cloud environments hosting SAP workloads. GROW with SAP Implementation Partners (Midsize providers) analyzing service providers that offer S/4HANA Cloud services by way of GROW with SAP contacts. GROW with SAP is a comprehensive cloud-based solution for SMEs to streamline their business operations and drive sustainable growth. Geographically focused reports from the study will cover the global, Asia Pacific, Brazil, Germany, U.K. and U.S. markets, examining products and services available in these geographies. ISG analysts Akhila Harinarayan (Asia Pacific and global), Mara Kukla (Brazil), Germany (Oliver Nickels), Maharshi Pandya (U.K.) and Tarun Vaid (U.S.) will serve as lead authors of the reports. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as SAP Ecosystem providers wishing to be included in the study may contact ISG. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Information Services Group) III is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries -- a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com. View source version on businesswire.com: https://www.businesswire.com/news/home/20241111676730/en/ Market News and Data brought to you by Benzinga APIs

ISG to Evaluate ServiceNow Ecosystem Providers - Information Servs Gr (NASDAQ:III)

Upcoming ISG Provider Lens™ report will examine competitive strengths and service portfolios of key partners utilizing the workflow management platform Information Services Group (ISG) III, a leading global technology research and advisory firm, has launched a research study examining the capabilities of providers in the ServiceNow ecosystem, as they work to modernize their clients' business workflows with new AI tools. The study results will be published in a comprehensive series of ISG Provider Lens™ reports, called ServiceNow Ecosystem Partners, scheduled for release in April 2025. Four geographically focused reports will cover companies offering consulting, implementation, integration and management of solutions that utilize the ServiceNow platform. Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. The ServiceNow cloud-based workflow platform continues to adapt to changing market demands. The company's recent release of Now Platform Xanadu introduces new AI integrations, including generative AI (GenAI), extensive new automation solutions for specific industries, improved no-code development features, advanced analytics and enhanced predictive maintenance. "ServiceNow is a cornerstone of digital transformation, facilitating streamlined workflows across industries with its cloud-based platform," said Aman Munglani, ISG senior director and principal analyst. "As a leader in enterprise operations, it adapts to market demands, making it a strategic partner for businesses pursuing digital overhaul and operational efficiencies." ServiceNow partners can now leverage Now Assist, which adds digital engineering competency to the platform, to help enterprises develop applications and solutions entirely on ServiceNow or integrate ServiceNow capabilities with other systems. Providers also are supporting vertical industries with App Engine and Integration Hub to drive industry-aligned process modernization. ISG has distributed surveys to nearly 190 ServiceNow providers. Working in collaboration with ISG's global advisors, the research team will produce three quadrants representing the ServiceNow platform services the typical enterprise is buying based on ISG's experience working with its clients. The three quadrants are: ServiceNow Consulting and Implementation Services evaluating providers that help customers optimize workflow management across IT and non-IT functions. By helping enterprises with adoption, development and operational support, these services enable enterprises to maximize returns from their ServiceNow investments, and prioritize the implementation of strategic functionalities across HR, finance, legal, ESG and GRC workflows. ServiceNow Managed Services assessing partners offering lifecycle support for maintenance, including monitoring, remote support; and centralized management of the Now platform, along with its workflows and applications. Effective platform management involves balancing costs and licensing against strategic value and ROI, leveraging CloudOps, FinOps and RiskOps to manage platform lifecycle and functionalities. Innovation on ServiceNow examining partners creating and delivering solutions that promote innovation and digital transformation, including leveraging the Now platform to improve workflows and support automation aligned with specific industries and business functions. This includes using tools like Now Assist GenAI, which integrates AI-driven services like AIOps (predictive ML services) and enterprise service knowledge automation to streamline operational efficiency and predictive analytics. Geographically focused reports from the study will cover the global ServiceNow market and examine products and services available in the U.S., the Asia Pacific region (including Japan), Brazil and Europe. ISG analysts Ashwin Gaidhani (Asia Pacific and Japan, Europe), Dr. Tapati Bandopadhyay (U.S.) and Sonia Castral (Brazil) will serve as lead authors of the reports. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as ServiceNow providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Information Services Group) III is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries -- a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com. View source version on businesswire.com: https://www.businesswire.com/news/home/20241113270595/en/ Market News and Data brought to you by Benzinga APIs

ISG to Assess SAP Ecosystem Providers Worldwide By Investing.com

Upcoming ISG Provider Lens™ reports will provide new insights into the changing landscape for SAP enterprise services, including the growing use of AI STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining providers in the evolving SAP services ecosystem at a time when SAP is focusing on improving its AI capabilities to augment its existing product portfolio. The study results will be published in a series of comprehensive ISG Provider Lens™ reports, called SAP Ecosystem 2025, scheduled to be released in April 2025. The reports will cover service providers supporting the transition and maintenance of SAP cloud-based workloads, for large and mid-market enterprises. Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. In September, SAP completed its acquisition of WalkMe, whose technology enables seamless workflow execution across business software applications. SAP said WalkMe's AI capabilities will enhance SAP's copilot Joule with context-aware and proactive help across workflows, allowing users to become more productive. In addition to enhancing its offerings with AI, SAP continues position S/4HANA as its digital core, with customers feeling pressure to transition their ERP services to SAP S/4HANA in advance of the planned sunset of SAP's ERP Central Component (ECC) in 2027. By modernizing applications to utilize this core and stay interconnected, SAP aims to keep this digital core clean " free of the workarounds and add-ons that are associated with older ERP services. SAP's RISE and GROW with SAP propositions are continuing to offer some degree of flexibility for firms working to adopt S/4HANA, said Aman Munglani, ISG director and principal analyst. However, for organizations with more complex business needs, their strategy for S/4HANA adoption may vary greatly " some with greenfield approaches, some with brownfield, and others in-between. ISG has distributed surveys to more than 250 providers serving the global, Asia Pacific, Brazil, Germany, U.K., and U.S. markets. Working in collaboration with ISG's global advisors, the research team will produce nine quadrants representing the SAP Ecosystem services the typical enterprise is buying based on ISG's experience working with its clients. The nine quadrants are: Geographically focused reports from the study will cover the global, Asia Pacific, Brazil, Germany, U.K. and U.S. markets, examining products and services available in these geographies. ISG analysts Akhila Harinarayan (Asia Pacific and global), Mara Kukla (Brazil), Germany (Oliver Nickels), Maharshi Pandya (U.K.) and Tarun Vaid (U.S.) will serve as lead authors of the reports. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as SAP Ecosystem providers wishing to be included in the study may contact ISG. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG ( Information Services Group) (Nasdaq: NASDAQ:III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries"a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.