Tech Mahindra and ServiceNow Collaborate to Deliver GenAI-Powered Enterprise Service Management Solutions

Tech Mahindra Announces Integration with ServiceNow to Deliver GenAI-Powered Enterprise Service Management Solutions

Tech Mahindra (NSE: TECHM), a leading global provider of technology consulting and digital solutions to enterprises across industries, announced integration with ServiceNow to drive enterprises into the GenAI era with One E2E Platform, an end-to-end enterprise service management solution. The platform by Tech Mahindra will enable businesses to enhance operational efficiency and competitiveness by integrating GenAI capabilities into their business-critical processes and modernizing infrastructure to be future-ready. The collaboration will combine Tech Mahindra's global domain expertise with capabilities from the ServiceNow platform, focusing on joint go-to-market (GTM) strategies and accelerating digital transformation for global enterprises. The One E2E Platform will facilitate operational efficiencies through Tech Mahindra's netOps.now offering an AI accelerator on the ServiceNow Store. It will integrate advanced analytics, GenAI, and automation capabilities to enable businesses to optimize their network operations, leading to business growth. The joint offering will strengthen enterprises' existing capabilities and build contextualized solutions across communications, manufacturing, BFSI, and healthcare industry verticals. Atul Soneja, Chief Operating Officer, Tech Mahindra, said, "Businesses are grappling with multiple challenges in their digital transformation journey, such as technological advancements and cost reduction while improving service quality. By integrating GenAI with our industry expertise, we aim to tackle these issues and enhance customer experiences through our One E2E Platform. Together with ServiceNow, we are set to redefine how enterprises thrive in the digital age." As part of this partnership, Tech Mahindra aims to increase its ServiceNow certifications by twofold within 12 months through the ServiceNow Enterprise Learning Agreement. This learning initiative will provide its workforce with free certification, helping them be future-ready. Erica Volini, SVP Global Partnerships and Channels at ServiceNow, said, "We are thrilled to partner with Tech Mahindra to enable business transformation for today's digital-first world. Our collaboration is critical in bringing the power of AI to organizations across India. Combining Tech Mahindra's deep experience in telecom and industry expertise in multiple domains, we are well-positioned to provide advanced solutions to our customers jointly." Ahlstrom, a global leader in fiber-based materials manufacturing, has been successfully leveraging Tech Mahindra's ServiceNow offerings to utilize data-driven insights, optimize workflows, and enhance service delivery. Tuna Özcer, Service Manager for End User Care, Ahlstrom OYJ, said, "Over the past decade, Tech Mahindra's ServiceNow expertise has been instrumental in helping Ahlstrom overcome IT challenges, seize opportunities, and achieve remarkable success. ServiceNow is one of the core platforms that run our IT services. We are grateful for the trust and collaboration that have defined our journey and the significant milestones we have reached with the ServiceNow platform." As a member of the ServiceNow Partner Program, Tech Mahindra delivers an end-to-end digital workflow platform to elevate customer experience. By strengthening domain expertise and engineering capabilities through joint investments, Tech Mahindra and ServiceNow will empower organizations worldwide, fostering long-term growth and success in an increasingly digital landscape. About Tech Mahindra Tech Mahindra (NSE: TECHM) offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 150,000+ professionals across 90+ countries helping 1100+ clients, Tech Mahindra provides a full spectrum of services, including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative's Terra Carta Seal, which recognizes global companies actively leading the charge to create a climate and nature-positive future. Tech Mahindra is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies. For more information on how TechM can partner with you to meet your Scale at Speed™ imperatives, please visit https://www.techmahindra.com/

Tech Mahindra Partners with ServiceNow to Deliver One E2E Platform

The One E2E Platform integrates advanced analytics, AI, and automation through Tech Mahindra's netOps.now AI accelerator available on the ServiceNow Store. Tech Mahindra has announced its integration with ServiceNow to launch the One E2E Platform, an end-to-end enterprise service management solution. The platform aims to enhance operational efficiency and competitiveness by embedding its generative AI offerings into critical business processes. This collaboration combines Tech Mahindra's industry expertise with the ServiceNow platform's capabilities, focusing on joint go-to-market strategies to drive digital transformation for enterprises worldwide. The One E2E Platform integrates advanced analytics, AI, and automation through Tech Mahindra's netOps.now AI accelerator available on the ServiceNow Store. It is designed to optimise network operations and enhance service delivery across sectors like communications, manufacturing, BFSI, and healthcare. Atul Soneja, COO at Tech Mahindra, said, "By integrating GenAI with our industry expertise, we aim to address these issues and improve customer experiences with the One E2E Platform. Together with ServiceNow, we're redefining how enterprises succeed in the digital era." The partnership also includes a significant investment in workforce development. Through the ServiceNow Enterprise Learning Agreement, Tech Mahindra plans to double its ServiceNow certifications within the next year, offering free certification opportunities to employees. Speaking earlier with AIM, Sumeet Mathur, SVP and MD of ServiceNow India Technology & Business Centre, said the company has been actively working in AI for over a decade, making the transition to GenAI an incremental step rather than a leap. Three years ago, ServiceNow acquired Element AI, which laid the foundation for its advancements in LLMs. "Our GenAI offerings are persona-focused," Mathur explained, emphasising tailored solutions for employees, agents, and developers. Erica Volini, SVP of Global Partnerships and Channels at ServiceNow, highlighted the collaboration's potential: "Combining Tech Mahindra's deep telecom and industry expertise with our platform, we are well-positioned to deliver advanced AI solutions to customers." Tech Mahindra's ServiceNow offerings have already delivered tangible results. Ahlstrom, a global leader in fiber-based materials, has leveraged these solutions to drive data-driven insights, streamline workflows, and improve service delivery. ServiceNow is committed to fostering AI advancements within India. "India's vibrant technology landscape is ripe for GenAI adoption," Mathur observed, emphasising the role of local enterprises in driving global shifts.