Tech Mahindra and AWS Partner to Revolutionize Telecom Networks with Generative AI

Tech Mahindra and AWS Join Forces to Transform Telecom Networks

Tech Mahindra, a leading global provider of technology consulting and digital solutions, has entered into a multi-year Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to develop an innovative Autonomous Networks Operations Platform (ANOP) 1

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. This partnership aims to revolutionize the telecom industry by leveraging advanced artificial intelligence (AI), machine learning (ML), and generative AI (GenAI) technologies.

The Autonomous Networks Operations Platform

The ANOP is designed specifically for Communication Service Providers (CSPs) and enterprise customers, enabling them to transition their network operations from traditional on-premises infrastructure to a more efficient, real-time proactive and preventive model operating on a hybrid cloud 1

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. This platform combines Tech Mahindra's expertise in GenAI and telecom networks with AWS's powerful tools like Amazon SageMaker and Amazon Bedrock 2

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Key Benefits and Improvements

According to Tech Mahindra, the ANOP platform offers significant improvements in various aspects of network operations:

1. Enhances Network Operations Center (NOC) productivity by over 50% for teams managing physical and cloud infrastructure 2

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2. Reduces field visits by more than 15% 2

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3. Shortens Mean Time to Repair (MTTR) for network and service incidents by over 30% 2

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4. Accelerates the implementation of network and service configurations, improving speed and efficiency by more than 30% 2

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Generative AI Integration and O-RAN Support

The collaboration integrates AWS's GenAI capabilities, providing real-time insights and intelligent workflows 4

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. Additionally, Tech Mahindra is testing and validating O-RAN functions on Amazon's EKS Anywhere (EKS-A) platform, which will accelerate the cloudification of RAN at the edge 2

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Industry Impact and Future Prospects

Manish Mangal, Chief Technology Officer at Tech Mahindra, emphasized the importance of this collaboration in simplifying operations, modernizing networks, and unlocking revenue through advanced AI and ML 2

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. Robin Harwani, Head of Telco Industry Solutions at AWS, highlighted that this effort will enable network operators to receive GenAI-enabled actionable recommendations for NOC operations, field dispatch optimization, and automated self-healing for preventive actions 3

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Broader AI Initiatives by Tech Mahindra

In addition to the ANOP, Tech Mahindra has launched other AI-related initiatives:

1. TechM agentX: A suite of GenAI-powered solutions aimed at driving intelligent automation and enhancing enterprise efficiency globally 4

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2. AI Center of Excellence: Powered by Nvidia platforms, focusing on sovereign large language models (LLMs), agentic AI, and industrial applications 4

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Current Implementation and Future Outlook

Tech Mahindra is currently implementing the ANOP for a leading communications provider in Europe, demonstrating the platform's real-world application and potential 2

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. As the telecom industry continues to evolve, this collaboration between Tech Mahindra and AWS is expected to play a crucial role in shaping the future of network operations, offering more efficient, proactive, and AI-driven solutions to address the growing demands of the digital age.