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AI can't do your Christmas shopping just yet -- but next year might be different
I'm a computer scientist and a bad Christmas shopper. Over the weekend, I wondered whether AI systems might be able to help me out. Could I just prompt ChatGPT to pick a personalized gift for my cousin Johnny and have it shipped in time to reach him? Alas, the cheerful chatbot couldn't help,
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AI can't do your Christmas shopping just yet - but next year might be different
In the two years since ChatGPT launched, we have seen wave after wave of AI products and features promising to save us from mundane tasks. Yet so far, gift shopping is beyond them - apart from the odd built-in chatbot on a shopping site or app. However, things may be different by next Christmas.
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AI can't do your Christmas shopping just yet - but next year might be different
CSIRO provides funding as a founding partner of The Conversation AU. I'm a computer scientist and a bad Christmas shopper. Over the weekend, I wondered whether AI systems might be able to help me out. Could I just prompt ChatGPT to pick a personalised gift for my cousin Johnny and have it shipped
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While AI can't handle Christmas shopping yet, experts predict the rise of AI agents in 2025 that could revolutionize how we approach mundane tasks, including holiday gift-buying.

As the holiday season approaches, many are wondering if artificial intelligence (AI) can simplify the often stressful task of Christmas shopping. Despite significant advancements in AI technology since the launch of ChatGPT two years ago, current AI systems are still unable to handle complex tasks like personalized gift shopping and shipping
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.While AI can't currently manage your Christmas shopping, experts predict a significant shift in capabilities by next year. The rise of AI agents – bots capable of taking real-world actions on behalf of users – is expected to be a major development in 2025
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.These AI agents are envisioned to work in teams, coordinating across multiple websites to complete complex tasks. For instance, they could potentially organize a Christmas dinner by finding and inviting friends, ensuring one is a chef, and delegating tasks – all from a single user prompt
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.Limited AI agents are already in use, with 51% of respondents in a Langchain survey reporting their deployment in production. Venture funds have invested an estimated $1.8 billion in AI agent projects in 2024, and Deloitte predicts that 25% of companies using generative AI will launch agentic AI projects in 2025
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.Recent developments like Anthropic's "computer use" feature and Google Deepmind's Project Mariner demonstrate the potential for AI to autonomously navigate and perform actions in web browsers
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Despite technological readiness, two significant barriers exist:
Trust: Users must be willing to entrust AI agents with sensitive information like credit card details. The persistent issue of AI hallucinations, where systems generate incorrect information, remains a concern
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.Contextual Understanding: AI agents need to comprehend complex personal contexts to make appropriate gift choices. The tacit knowledge accumulated through years of human interactions is challenging to replicate in AI systems
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.As AI systems continue to evolve and gather more user data, the possibility of fully automated Christmas shopping may become a reality. However, for now, the personal touch in gift-giving remains irreplaceable
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