DXC and ServiceNow Unveil AI-Powered Solution to Revolutionize Insurance Industry Efficiency

DXC and ServiceNow Join Forces to Transform Insurance Industry

In a groundbreaking collaboration, DXC Technology and ServiceNow have unveiled a new AI-powered solution aimed at modernizing the insurance industry. The partnership introduces DXC Assure BPM (Business Process Management), a platform designed to leverage artificial intelligence, automation, and workflow optimization to streamline operations and significantly reduce manual processing costs 1

1

Addressing Industry Challenges

The insurance sector faces mounting pressure to accelerate growth, improve service delivery, and enhance efficiency. However, many insurers are constrained by outdated, manual workflows. According to HFS Research, 45% of insurers are already investing in technology to align front, middle, and back-office operations 2

2

Key Features of DXC Assure BPM

DXC Assure BPM powered by ServiceNow offers an end-to-end solution for insurers, covering various aspects of the insurance lifecycle:

1. Policy administration
2. Billing and payment
3. New business and underwriting
4. Claims management

The platform integrates AI, data, and workflows to reduce process debt, enhance operational efficiency, and improve customer satisfaction. It is expected to help reduce up to 40% of operational costs typically spent on manual processing 2

2

AI-Driven Innovations

Key highlights of the new solution include:

1. Purpose-built, preconfigured workflows based on DXC's 40+ years of insurance experience and ServiceNow's AI technology.
2. AI-driven, self-service portal for policyholders, delivering personalized customer experiences with faster, more accurate responses.
3. Enhanced AI capabilities to automate back-office policy administration, freeing up resources for innovation and customer service 2

   2

   .

Related Stories

DXC Technology and ServiceNow Launch AI Center of Excellence to Accelerate Enterprise AI Adoption

ServiceNow Unveils Comprehensive AI Innovations with Now Platform Xanadu Release

ServiceNow and NVIDIA Partner to Accelerate Enterprise Adoption of Agentic AI

ServiceNow Unveils AI Agents for Security and IT Operations, Advancing Autonomous Enterprise Defense

Industry Impact and Executive Insights

Ray August, President of Insurance Software and Business Process Services at DXC, emphasized the partnership's commitment to delivering exceptional value to customers. He stated, "Our expanded partnership with ServiceNow will drive speed, agility, and operational transformation for insurers" 1

1

Erica Volini, Executive VP at ServiceNow, highlighted the transformative potential of the collaboration, saying, "Unifying ServiceNow's AI and workflows with DXC's deep insurance insight has the power to change insurance processes in ways never possible before" 1

1

Availability and Integration

DXC Assure BPM powered by ServiceNow is available now, offering a comprehensive insurance solution designed to support the full policy lifecycle. The platform is fully integrated with DXC Assure Platform, providing advanced security, seamless integrations to many DXC insurance applications, and an enhanced data hub 2

2

As the insurance industry continues to evolve, this partnership between DXC Technology and ServiceNow represents a significant step towards AI-driven innovation and efficiency, potentially reshaping the future of insurance operations and customer service.