FICO Partners with iSON Xperiences to Bring AI-Powered Customer Management to Africa

FICO and iSON Xperiences Forge Strategic Partnership

Global analytics software leader FICO has announced a groundbreaking partnership with iSON Xperiences, Africa's largest business process outsourcing solutions company. This collaboration aims to introduce FICO's advanced customer management capabilities to 15 countries across the African continent, marking a significant step in the region's technological advancement 1

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Revolutionizing Customer Management in Africa

The partnership will integrate FICO's decisioning technology with iSON Xperiences' BPO & CX solutions, providing businesses with enhanced tools to manage customers throughout their lifecycle. This innovative approach will benefit various sectors, including banking, insurance, retail, and telecommunications 1

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AI-Powered Solutions for Improved Customer Interactions

The FICO-powered solutions offered through this partnership will leverage cutting-edge technologies to improve several key areas:

1. Customer acquisition
2. Customer management
3. Debt collection

These solutions will combine data analytics, machine learning, and artificial intelligence with human expertise to create meaningful, seamless, and sustainable customer interactions 1

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Strategic Alignment and Mutual Benefits

Vitul Kwatra, Global CEO at iSON Xperiences, emphasized their commitment to maximizing customer value through data-driven innovation. He stated, "We found FICO to be the most advanced company for turning data and insights into results, through AI, decision management software, optimization and other technologies" 1

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Alexandre Graff, SVP of Global Partners & Alliances at FICO, highlighted the complementary nature of the partnership, noting, "We are two global organizations with highly complementary technology suites that are laser-focused on making every customer decision count" 2

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Expanding Reach and Impact

iSON Xperiences, with its extensive presence across Africa, North America, the UK, the Middle East, and India, is well-positioned to implement these solutions. The company boasts:

• A workforce of over 18,000 employees
• Operations in 20 countries
• A customer base of 50 million globally
• Management of over 500 million transactions monthly 1

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FICO's Technological Prowess

FICO, founded in 1956, brings its extensive experience and technological capabilities to the partnership:

• Pioneering use of predictive analytics and data science
• Over 200 US and foreign patents
• Solutions used in more than 100 countries
• The FICO® Score, used by 90% of top US lenders 1

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This collaboration between FICO and iSON Xperiences represents a significant step towards digital transformation in Africa's customer management landscape. By combining FICO's advanced analytics and AI capabilities with iSON Xperiences' extensive regional presence and expertise, the partnership aims to deliver innovative, efficient, and personalized customer experiences across various industries in Africa.