Hexaware and SmartRent partner on AI transformation to overhaul customer and revenue operations

How Hexaware and SmartRent Are Using AI to Redefine Customer & Revenue Operations

Hexaware Technologies today announced a strategic partnership with SmartRent, Inc. (NYSE: SMRT), a leading technology provider for apartment communities and smart operations solutions for the rental housing industry. The partnership will drive an AI native transformation of key business areas of the SmartRent program, spanning three connected workstreams: AI-native Customer Experience Hexaware will play a key role in elevating SmartRent's customer support operations with advanced Voice AI agents and intelligent orchestration across voice, email, and chat channels. This will enhance SmartRent's customer experience, driving even higher satisfaction and service quality. An Intelligent Bill-to-Cash Platform Driving Better DSO Hexaware will deploy and manage an adaptive suite of bill-to-cash solutions -- organizing data, insights, actions, and people to deliver better revenue operations outcomes. Salesforce Revenue Cloud Advanced Implementation Hexaware will transform SmartRent's lead-to-order process by deploying Salesforce Revenue Cloud Advanced. The result: faster quote cycles, stronger pricing governance, and a unified view of the revenue pipeline. Total Cost of Ownership and measurable business impact sit at the core. "Enterprises today need speed and efficiency that produce best-in-class experiences, Contextual AI, streamlined SaaS, and an AI-native workforce that drives business outcomes and creates a competitive moat. Enterprises need an operating model in which AI, technology, processes, and the workforce are in harmony. That's what we're building with SmartRent," said Eravi Gopan, President & Global Head - Technology, Products, and Platforms, Hexaware. "We're pairing domain subject matter experts with Voice AI, transformed enterprise systems, AI-ready data, and redesigned workflows to give SmartRent an adaptive operations platform that improves with every interaction, accelerates revenues, and sustains competitive advantage," said Suresh Kumar Bennet, Executive Vice President & Global Head - Business Process Services, Hexaware. Commenting on the collaboration, Frank Martell, President & CEO, SmartRent, said, "Our customers expect service that is fast, intelligent, and dependable. This partnership gives us the operational depth and technology foundation to deliver that at scale." Together, Hexaware and SmartRent are building a modern operating model that connects customer experience, revenue operations, and AI-driven business transformation into a single foundation for growth.

SmartRent partners with Hexaware for AI transformation By Investing.com

PHOENIX - SmartRent, Inc. (NYSE:SMRT) announced a multi-year strategic partnership with Hexaware Technologies to implement AI-driven transformation of its internal operations, according to a press release statement. The collaboration focuses on three operational areas: customer experience enhancement, lead-to-order processes, and working capital optimization. Hexaware will augment SmartRent's support infrastructure through global delivery capabilities and AI tools across voice, email and chat channels. The partnership aims to streamline commercial processes including enterprise quoting and contracting lifecycles. SmartRent plans to implement automated cash application and collection processes to optimize working capital and cash flow. The company will also standardize and digitize billing for operators. "Strategically, we believe our new partnership with Hexaware materially enhances our operational rigor and execution," said Frank Martell, President and CEO of SmartRent. "Hexaware brings technology, process and powerful resources, which will be essential as we move quickly to expand our footprint." The initiative aligns with SmartRent's Vision 2028 framework, which targets scaling its go-to-market organization and strengthening operational processes. The program includes a corporate governance model with transition timelines structured to begin generating operational efficiencies before the end of 2026. SmartRent provides smart home and property solutions to the rental housing industry. The company's platform supports millions of users through hardware and software solutions.The Phoenix-based company carries a market capitalization of $222 million, though its stock has faced headwinds with a 38.5% decline over the past six months. Trading at $1.15, the stock appears undervalued according to InvestingPro analysis, placing it among opportunities on the platform's Most Undervalued list. InvestingPro Tips highlight that SmartRent holds more cash than debt on its balance sheet, though analysts don't anticipate profitability this year. For deeper insights, investors can access the comprehensive Pro Research Report, available for SmartRent and 1,400+ US equities. Eravi Gopan, President and Global Head of Technology, Products and Platforms at Hexaware, said the partnership will embed AI capabilities into daily workflows to support SmartRent's operational model. In other recent news, SmartRent, Inc. reported its financial results for the first quarter of 2026, showing a mixed performance. The company achieved an earnings per share of -$0.02, which met analyst expectations, while revenue reached $38.7 million, slightly surpassing projections of $38.15 million. Additionally, SmartRent's shareholders approved key proposals at the 2026 Annual Meeting, including the election of Alison Dean and Frank Martell as Class II directors. Both directors will serve terms extending until the 2029 annual meeting. Furthermore, the company announced the promotion of Pankaj Bansi to Chief Operating Officer. Bansi, who joined SmartRent in October 2025 as Chief Transformation Officer, will now oversee operations, field services, supply chain, and analytics. These developments highlight SmartRent's ongoing efforts to strengthen its leadership and operational strategies. This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.