ManageEngine ServiceDesk Plus Achieves ITIL Certification for 14 ITSM Practices

ManageEngine Achieves ITIL Certification for ServiceDesk Plus

ManageEngine, a division of Zoho Corp., has announced that its flagship AI-driven unified service management platform, ServiceDesk Plus, has received ITIL certification for 14 key IT Service Management (ITSM) practices 1

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. This certification, awarded by PeopleCert, a global training and certification provider, marks a significant milestone for ManageEngine in the ITSM industry.

ITIL Certification and ATV Program

The certification comes with ManageEngine's inclusion as a Silver-tier member in PeopleCert's Accredited Tool Vendors (ATV) program. This achievement validates ManageEngine's efforts in developing an ITSM platform that aligns with industry-recognized best practices 1

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. ITIL (Information Technology Infrastructure Library) continues to be the most widely recognized ITSM best practice standard globally, guiding organizations in streamlining their service delivery workflows.

Dmitry Isaychenko, portfolio director at PeopleCert, commented on the significance of the ATV program:

"Businesses trust ITIL for success. For them, ITIL is not just a brand but a source of proven best practices. Claims of ITIL adherence raise their expectations regarding the quality of implementations. This is why PeopleCert launched the ATV accreditation program." 1

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Certified ITSM Practices

The certification covers 14 key ITSM practices, including:

1. Change Enablement
2. Deployment Management
3. Incident Management
4. IT Asset Management
5. Knowledge Management
6. Measurement and Reporting
7. Monitoring & Event Management
8. Problem Management
9. Release Management
10. Service Catalogue Management
11. Service Configuration Management
12. Service Financial Management
13. Service Level Management
14. Service Request Management 1

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ManageEngine's Commitment to Excellence

Kumaravel Ramakrishnan, director of technology at ManageEngine, expressed enthusiasm about the partnership with PeopleCert and joining the ITIL-ATV program:

"This partnership reaffirms our commitment to building a best-in-class service management platform that adheres to industry best practices. For over 20 years, ServiceDesk Plus has been empowering customers to streamline service delivery for IT and other business teams." 1

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ManageEngine plans to move up the ATV program tiers by certifying more staff in the coming year, demonstrating its commitment to continuous improvement and alignment with ITIL best practices.

ServiceDesk Plus: Features and Availability

ServiceDesk Plus is an AI-driven unified service management platform built on industry-recommended ITSM best practices. It offers contextual IT and business integrations, helping service desk teams align with their organization's business objectives. The platform provides native enterprise service management capabilities and unrestricted extensibility through low-code scripting 1

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ServiceDesk Plus is available in three editions: Standard, Professional, and Enterprise. The Standard edition starts at $13 per technician per month. The platform supports 37 different languages, making it accessible to a global user base 2

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Implications for the ITSM Industry

This certification strengthens ManageEngine's position in the ITSM market and provides assurance to customers seeking an industry-certified service management platform. As organizations increasingly rely on efficient IT service management to drive their digital transformation initiatives, tools like ServiceDesk Plus that adhere to ITIL best practices are likely to gain more traction in the industry.