Manulife expands Microsoft partnership with five-year AI deal targeting $1 billion in value

Manulife expands Microsoft partnership with five-year AI deal By Investing.com

TORONTO and REDMOND, Wash. - Manulife Financial Corporation (TSX:MFC) (NYSE:MFC) announced today a five-year agreement with Microsoft Corp. (NASDAQ:MSFT) to expand its artificial intelligence capabilities across global operations. The insurance company will adopt Microsoft's 365 E7 Frontier Suite and deploy Microsoft Agent 365 to manage AI agents at enterprise scale, according to a press release statement. Manulife will expand Microsoft 365 Copilot deployment to more than 30,000 employees. Microsoft Agent 365 will serve as a registry for AI agents across the enterprise, providing a single interface to observe, govern and manage AI operations. Manulife stated it currently has AI-powered agent solutions in production across the organization. The company cited several existing AI applications enabled by Microsoft technology. In Singapore, a Sales Enablement tool delivers personalized advisor insights using Foundry models. John Hancock in the U.S. launched Quick Quote, a tool that streamlines preliminary assessment for life insurance purchases. Generative AI solutions support over 110 million calls annually across North America. "Our partnership with Microsoft is a critical enabler of Manulife's continued evolution into a truly AI-driven organization," said Shamus Weiland, Chief Technology & Operations Officer at Manulife. Manulife reported that developers using GitHub Copilot have increased productivity by 30 percent. The company stated it expects to generate more than $1 billion of enterprise value by 2027, with $300 million achieved as of year-end 2025. Matt Milton, President of Microsoft Canada, said the partnership is "grounded in trust, innovation and a shared commitment to responsible transformation." Manulife was recognized as the number one life insurance company in North America and Europe for AI maturity in the Evident AI Insurance Index for two consecutive years. Manulife operates as John Hancock in the United States and serves over 37 million customers across 25 markets globally with more than 37,000 employees. This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.

Manulife Expands Microsoft Partnership to Scale AI Across Operations

Manulife Financial is deepening and expanding its partnership with Microsoft in a five-year deal aimed at accelerating its shift into an artificial intelligence-powered financial services organization. The companies said on Wednesday that Manulife will adopt Microsoft's Frontier Suite, deploy Microsoft Agent 365 to oversee enterprise AI systems, and extend Microsoft 365 Copilot to more than 30,000 employees. The deal gives the Canadian insurer and financial institution access to a next-generation platform that provides a control plane for governing, monitoring, and securing AI agents at enterprise scale. Manulife expects to generate more than 1 billion Canadian dollars ($708.8 million) of enterprise value by 2027, with C$300 million of it achieved already as of year-end 2025, improving productivity, efficiency and customer services.