OpenText Expands AI Capabilities with Cloud Editions 24.4 Release, Focusing on Enterprise ROI

OpenText Expands AI Capabilities with Cloud Editions 24.4

OpenText, a leading enterprise software vendor, has announced its latest platform update, Cloud Editions (CE) 24.4, significantly expanding its AI capabilities across its product portfolio. The release focuses on delivering measurable efficiency gains and demonstrable return on investment (ROI) for enterprise customers 1

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Enhanced Aviator AI Platform

The CE 24.4 release builds upon OpenText's Aviator technology, which debuted a year ago. The expanded AI portfolio now includes 15 products supported by 102 autonomous agents, offering deeper integrations and AI agent functionality across OpenText's suite of enterprise software 1

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"Earn Your Wings" Program

To address customer concerns about AI's ROI, OpenText has introduced the "Earn Your Wings" program. This 30-day proof of concept allows organizations to test Aviator technology in a controlled environment before full deployment. The program guarantees that AI models are trained solely on the customer's data, ensuring relevance and accuracy of AI-powered insights 1

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New Aviator-Powered Products

OpenText has introduced several new Aviator-powered products, including:

1. Aviator for XDR (Extended Detection and Response): A platform for managed service providers in the security space, capable of analyzing log files from various security tools to identify internal and external anomalies 1

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2. Integration with OpenText's internal "Ollie" platform: Assisting sales teams in generating RFP responses and supporting technical analysts in resolving customer queries 1

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3. AI-powered DevSecOps platform: Automatically documenting code to free up technical writers for more engaging user documentation and training materials 1

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Experience Cloud Enhancements

The OpenText Experience Cloud, which combines media, communications, messaging, and data around customer experience, has received significant updates:

1. Expanded messaging channels, including Rich Communication Services and WhatsApp integration 2

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2. New cloud fax features with improved security certifications and integrations 2

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3. Enhanced customer data and preference management options in OpenText Communications and Web CMS 2

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Enterprise Content Management and Security

OpenText has also made strides in enterprise content management and security:

1. General availability of a digital asset management application, already in use by major corporations like Disney, Target, and L'Oreal 2

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2. Introduction of Core Cloud Network Observability for improved visibility across multi-cloud, on-premises, and edge networks 2

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3. New archiving and content security features, including Information Archive 24.4 integration with Content Aviator 2

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Developer-Focused Enhancements

OpenText DevOps Aviator has received new features to enhance software development workflows:

1. AI-Assisted User Stories for accelerating development efforts and improving prioritization 2

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2. Video-to-Defect Translation for converting testing video footage into actionable test steps 2

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3. Generative AI integration to streamline workflows while safeguarding proprietary data 2

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