Tata Communications Unveils Kaleyra AI: Revolutionizing Customer Interactions with AI-Powered Solutions

Tata Communications Launches Kaleyra AI Customer Interaction Solutions Suite

Promises to accelerate business growth with innovative customer engagement solutions. Indian telecom company Tata Communications has announced Kaleyra AI, an artificial intelligence (AI)-powered portfolio designed to transform customer interactions through personalised and efficient engagement. The portfolio will initially offer three capabilities beyond traditional communication tools: a GenAI Template Generator for WhatsApp, a Conversational AI Data Reporting solution, and a No-Code Conversational AI Builder. Also Read: Stc Bahrain Partners With Kaleyra to Enhance Omnichannel Communication Capabilities The suite, designed to integrate with communication channels and live agent interfaces, will leverage Generative AI (GenAI) to provide a competitive edge through streamlined, personalised and highly engaging customer interactions. According to the company, Kaleyra AI offers three key features: GenAI Template Generator for WhatsApp: This capability enables the creation of personalised templates and message variants for WhatsApp, with plans to expand to SMS and Rich Communication Services (RCS), streamlining marketing efforts and boosting response rates. Conversational AI Data Reporting: The reporting capability converts complex data queries into actionable insights with engaging visualisations, delivering instant analytics to aid decision-making. "By processing natural language data queries from customers, it will deliver tailored, AI-powered analytics within seconds, enabling businesses to make swift, data-driven decisions and gain critical insights without their over reliance on business analytics teams," Tata Communications said. Also Read: Spam, UCC Messages Find Their Way to Users Through RCS and OTT Apps? No-Code Conversational AI Builder: This feature, enables non-technical users to create natural-language "interaction assistants" for customer and workforce support, simplifying processes and improving outcomes. "Kaleyra AI represents a powerful leap forward and will be a force multiplier for enterprises to accelerate business growth," said Mauro Carobene, Head of Customer Interaction Suite, Tata Communications. "In early controlled demos, we observed marked reductions in mean time-to-respond and resolve issues, especially during peak query volumes. For C-suite decision-makers, our generative AI-powered reporting and insights will enhance visibility into enterprise performance, all via a simple natural language interface." Also Read: Tata Communications to Acquire Kaleyra, a CPaaS Platform Player for USD 100 Million Kaleyra AI will be initially offered in a beta phase to select Tata Communications customers early next year. A general availability release, on Tata Communications' AI Cloud, is anticipated in the first half of 2025, according to the company. In October 2023, Tata Communications acquired Italy-based Kaleyra for USD 100 million to enhance its technology, engineering, and R&D capabilities in the enterprise sector.

Tata Communications Readies Kaleyra AI: The Game Changing, AI-Powered Future of Customer Interactions

Tata Communications, a leading global communications technology player, today announced Kaleyra AI -- a future forward, artificial intelligence-powered flagship portfolio that's set to redefine customer interactions. The game changing portfolio will initially offer three distinct capabilities that go beyond traditional communication tools. Designed to integrate effortlessly with communication channels and live agent interfaces, the suite will leverage Generative AI (GenAI) to provide a competitive edge through streamlined, personalised and highly engaging customer interactions. The initial capabilities on offer comprise: GenAI Template Generator for WhatsApp: The capability will enable the crafting of personalised templates and message variants for WhatsApp. The roadmap includes extending similar capabilities to other communication channels, such as SMS and rich communication services (RCS). By crafting messages that resonate with the audience and leveraging each channel's points of strength, enterprises will be able to automate marketing tasks and augment response rates, while maintaining consistent brand voice and relevance with their customers. Conversational AI Data Reporting: The advanced reporting capability will enable the transformation of complex data queries into insightful reports complete with engaging, easy-to-understand visualisations. By processing natural language data queries from customers, it will deliver tailored, AI- powered analytics within seconds, enabling businesses to make swift, data-driven decisions and gain critical insights without their over reliance on business analytics teams. Conversational AI No-Code Builder: Going beyond basic interactions, the capability will empower business users to create 'interaction assistants' that offer natural, conversational responses (without any programming knowledge) in text and rich media formats for both customers and workforces, simplifying complex data analysis and accelerating decision- making. The platform will also empower enterprise customer support and marketing teams to build rapport through intelligent and immersive engagement, thereby enhancing the overall user experience. "Kaleyra AI represents a powerful leap forward and will be a force multiplier for enterprises to accelerate business growth," said Mauro Carobene, Head of Customer Interaction Suite, Tata Communications. "For customer-facing roles, the portfolio will significantly improve engagement and interaction rates. In early controlled demos, we observed marked reductions in mean time-to- respond and resolve issues, especially during peak query volumes. For C-suite decision-makers, our generative AI-powered reporting and insights will enhance visibility into enterprise performance, all via a simple natural language interface." Kaleyra AI will initially be offered in beta to select Tata Communications customers early next year. A general availability release, on Tata Communications' AI Cloud, is anticipated in the first half of 2025. About Tata Communications A part of the Tata Group, Tata Communications (NSE: TATACOMM; BSE: 500483) is a global digital ecosystem enabler powering today's fast-growing digital economy in more than 190 countries and territories. Leading with trust, it enables digital transformation of enterprises globally with collaboration and connected solutions, core and next gen connectivity, cloud hosting and security solutions and media services. 300 of the Fortune 500 companies are its customers and the company connects businesses to 80% of the world's cloud giants. For more information, please visit www.tatacommunications.com

Tata Communications Unveils Kaleyra AI for Building Conversational AI Agents

Designed for business users without programming expertise, this tool allows the creation of 'interaction assistants'. Tata Communications has announced the launch of Kaleyra AI, its AI portfolio suite of tools designed to move away from simpler customer interactions, and the ability to build interactive assistants with its no-code platform. Kaleyra AI introduces three innovative capabilities that transcend traditional communication tools, offering streamlined, personalised, and engaging solutions. The portfolio integrates seamlessly with communication channels and live agent interfaces, leveraging generative AI to enhance enterprise competitiveness. One of the key features allows enterprises to create personalised templates and message variants for WhatsApp, with plans to extend support to other platforms like SMS and rich communication services (RCS). Businesses can automate marketing tasks, boost response rates, and maintain a consistent brand voice across communication channels. Furthermore, Kaleyra AI transforms complex data queries into intuitive reports featuring easy-to-understand visualisations. By processing natural language queries, businesses gain rapid, AI-powered insights, empowering swift data-driven decisions without over-reliance on analytics teams. Another key feature that stands out in this offerings is the no-code builder for interactive assistants. Designed for business users without programming expertise, this tool allows the creation of 'interaction assistants' capable of delivering natural, conversational responses in text and rich media formats. These assistants simplify data analysis and decision-making, enhancing customer and workforce engagement. The platform aims to improve customer support and marketing efforts by fostering intelligent and immersive interactions, ultimately boosting user experience. "Kaleyra AI represents a powerful leap forward and will be a force multiplier for enterprises to accelerate business growth," said Mauro Carobene, head of customer interaction suite at Tata Communications. "In early controlled demos, we observed marked reductions in mean time-to-respond and resolve issues, especially during peak query volumes. For C-suite decision-makers, our generative AI-powered reporting and insights will enhance visibility into enterprise performance, all via a simple natural language interface," Carobene added. Kaleyra AI will debut in beta for select Tata Communications customers early next year. A broader release on Tata Communications' AI Cloud platform is slated for the first half of 2025.