TCS partners with New Terminal One to transform New York's JFK Airport with AI-driven systems

How TCS, India's biggest IT company, will transform New York's JFK Airport's New Terminal One

New Terminal One at JFK Airport has partnered with Tata Consultancy Services. This collaboration aims to create the world's most advanced airport experience. TCS will provide intelligent, digitally-enabled guest services and cost efficiencies. The partnership will enhance terminal operations and passenger processing systems. This initiative seeks to transform international travel at JFK Airport. Tata Consultancy Services (TCS) has partnered with New Terminal One at John F. Kennedy International Airport (JFK) to develop technology solutions for the airport's new terminal. The collaboration will focus on enhancing airport operations and improving the passenger experience through digital systems and IT services. As the strategic technology and innovation partner to the New Terminal One, TCS will support the delivery of an intelligent, digitally-enabled guest experience at the new terminal, delivering cost efficiencies to airlines and transforming international travel at JFK, the largest global gateway to the United States. What will TCS do? The New Terminal One is a key part of the Port Authority of New York and New Jersey's $19 billion redevelopment of JFK Airport, an ambitious project to transform the airport into a world-class international gateway. The overhaul includes two new terminals, the expansion and modernization of two existing terminals, a new ground transportation centre, and a redesigned road network to improve connectivity and passenger movement. As part of the transformation, Tata Consultancy Services (TCS) will build the terminal's digital foundation, drawing on its expertise in managing complex technology systems and delivering personalised customer experiences. TCS will support critical technology functions across the terminal, including passenger processing systems, AI-powered IT operations, infrastructure management, enterprise application support, and cybersecurity. Leveraging its Cognix™ and ignio™ platforms, TCS will help create a next-generation airport operations and passenger experience ecosystem. The platform will provide real-time visibility and proactive management of key airport functions, including passenger processing, baggage handling, and terminal security. The initiative is expected to improve operational efficiency, reduce costs for airlines, and deliver a smoother and more seamless travel experience for passengers. Amit Bajaj, President - North America, TCS, said, "Airports are evolving into dynamic consumer ecosystems where operations, hospitality, retail, and personalization work together in real time. Our partnership with New Terminal One is about helping build that future. AI will facilitate a seamless and reliable passenger experience and help evolve New Terminal One into a state-of-the-art experiential zone that will attract global travelers and keep them engaged in exciting new ways."

TCS Becomes Technology and Innovation Partner to New York's New Terminal One at JFK Airport

The New Terminal One at John F. Kennedy International Airport (JFK) has entered into a strategic partnership with Tata Consultancy Services to shape the world's most advanced airport experience. As the strategic technology and innovation partner to the New Terminal One, TCS will support the delivery of an intelligent, digitally-enabled guest experience at the new terminal, delivering cost efficiencies to airlines and transforming international travel at JFK, the largest global gateway to the United States. The New Terminal One is a key component of the Port Authority of New York and New Jersey's $19 billion transformation of JFK Airport into a world-class gateway, with two new terminals, two expanded and modernized terminals, a new ground transportation center and an entirely new, simplified roadway network. Drawing from its track record of reliably managing complex systems and creating personalized, engaging guest experiences, TCS will help lay the digital foundation for the New Terminal One, enhancing terminal-wide decision-making for efficient airline operations and a seamless guest experience. TCS will support all technology systems at the terminal, including passenger processing systems, AI-driven IT operations, infrastructure management, enterprise application support, and cybersecurity services. Under the partnership, TCS will help develop a next-generation airport operations and guest experience spanning digital infrastructure, AI-enabled IT operations, and innovation initiatives. Developed with TCS' Cognix™ and ignio™ solutions, the solutions will provide the New Terminal One and its partner airlines end-to-end visibility and proactive management of key components of the guest experience -- from passenger processing and baggage handling to terminal security. This will pave the way for lower operating costs for airlines and a more efficient travel experience for their passengers. Jennifer Aument, CEO, The New Terminal One, said, "New York City and global travelers deserve an international airport terminal that offers an extraordinary experience. With TCS as our technology partner, we look forward to the New Terminal One earning its place among the world's best, delivering a transformational guest experience for our partner airlines and their customers, while setting new standards in airport operations and innovation." Amit Bajaj, President - North America, TCS, said, "Airports are evolving into dynamic consumer ecosystems where operations, hospitality, retail, and personalization work together in real time. Our partnership with New Terminal One is about helping build that future. As a gateway to the world's most iconic city - New York, it is designed from the ground up to exceed the growing expectations of global travelers. AI will facilitate a seamless and reliable passenger experience and help evolve New Terminal One into a state-of-the-art experiential zone that will attract global travelers and keep them engaged in exciting new ways." As the new international terminal at JFK, the New Terminal One is uniquely positioned to redefine what a modern airport can be, transforming a transportation gateway to a platform for operational excellence, elevated service, experiential retail and personalized engagement. This partnership rests on the expertise of TCS' Travel, Transport, and Hospitality (TTH) practice which helps global airlines, hotels, and logistics providers build resilient, interconnected ecosystems. By leveraging AI, cloud-native environments, and prescriptive analytics, TCS enables clients to modernize legacy systems, optimize operations, and deliver hyper-personalized customer experiences.