NHS App Gets AI Triage Tool to Direct Patients to Appropriate Services in £10bn Tech Overhaul
The NHS is deploying AI triage on its app to direct patients in England to GP appointments, pharmacies, or A&E. The tool will reach 200,000 patients in the next 12 months and all users by April 2028. Part of a £10bn tech overhaul, the initiative also includes AI tools for real-time transcriptions at hospital appointments, though health leaders warn about overstated productivity claims and digital exclusion risks.