DigitalGenius is a customer service automation platform powered by artificial intelligence (AI). It enables businesses to enhance their customer support offering by automating repetitive questions and freeing up agents to handle more complex customer inquiries.
How DigitalGenius can help you
DigitalGenius uses AI and Machine Learning to automate repetitive customer inquiries, thereby freeing up time for your human support staff to work on more complex problems. An added benefit is reducing the overall handle time, which leads to a faster response for your customers.
Why choose DigitalGenius: Key Features
DigitalGenius offers a myriad of features such as AI-powered case classification, AutoResponses, and routing by using an AI model that understands the underlying intents of customer inquiries. The use of AI also guarantees seamless transition from bot to human.
Who should choose DigitalGenius
DigitalGenius is a perfect choice for businesses of any size that aim to automate their customer service in order to provide efficient and speedy responses to customer inquiries. It is also ideal for companies that experience an overwhelming amount of repetitive customer queries and need a hands-off solution to handle them.
